Sharnise Forster

Customer Service Representative - Uhaul moving company

Washington, DC 20020

ad4w60@r.postjobfree.com

+1-202-***-****

• Excellent written and communication skills enhanced through school, activities, and work experience.

• Strong attention to detail and excellent organizational skills.

• Excellent computer application.

• Strong analytical and problem solving skills.

Work Experience

Administrative Program Assistant

Delta-T Group - Washington, DC

May 2021 to Present

• contracted for Catholic charities facilities Harriet Tubman and Angel's Watch

• assisting clients with any needs

• laundry

• serving breakfast/ lunch

• making sure facilities are secure

• keeping count of clients hourly

• greeting visitors

• answering/transferring calls

• filing

• making copies of all facility forms

• fulfilling client request

• Managed day-to-day operations of facilities

• Monitored office supplies

• General clerical support duties including filing and scheduling

• Composed daily reports

Auto Transport Driver

The Hertz Corporation - Marlow Heights, MD

June 2019 to March 2020

transport cars to/from different locations

return at timely matter

keep logs of all vehicles driven and drop off locations Customer Service Representative

Uhaul moving company - Falls Church, VA

August 2016 to April 2018

• Greeting customers

• Renting moving equipment

• transporting vehicles to/from various locations

• ability to operate 10'-20'ft vehicles

• Assisted with opening and closing task.

• Checking rentals in upon returning.

• Sales (boxes & moving supplies)

• Superior Customer Service Skills

• Merchandise Replenishment

• Shipping and Receiving

• Visual Merchandising

• Loss Prevention

• Cash Handling

Cashier

LaMadeliene country french restaurant, Tysons Corner Center - Tysons Corner, VA November 2015 to June 2016

22043

• Greeting guests upon arrival.

• Taking orders accurately.

• Waiting and cleaning tables.

• Prepare meals and entrees to the customers' liking. Staff Member

MaMa's Kitchen - Washington, DC

October 2014 to July 2015

20020

• Prepare a variety of foods according to customers' orders and/or supervisors' instructions.

• Assisted with opening and closing task.

• Assist in the preparation of meals.

• Prepare meals and entrees to the customers' liking. Feb2014-July2014 Wheelchair Attendant

Prime Flight, Ronald Reagan airport - Arlington, VA August 2010 to April 2011

Arlington, VA 22202

• Demonstrated ability to work effectively with elderly people, disabled people, administrators, and other staff.

• Assisted customers getting to/ from their destination safely in a timely manner.

• Maintained and managed office duties and responsibilities. Aug 2008-Apr2009

Telephone Sales Representative

Access Worldwide - Arlington, VA

April 2008 to February 2009

Telemarketing/customer service

Access Worldwide, 1820 Wilson Blvd, Arlington, VA 22201

• Made outbound sales calls to AT&T customers to offer new products.

• Answering inbound calls assisting customers with any problems.

• Demonstrated ability to work effectively with unruly customers. Education

High school or equivalent

Hospitality High School Washington - Washington, DC 2001

Skills

• Call Center (1 year)

• Customer Care (5 years)

• Customer Service (6 years)

• CSR

• Loss Prevention

• Inside Sales

• Telemarketing

• Outbound Sales

• Leadership

• Computer skills

• Microsoft Excel

• B2B sales

• Administrative experience

• Microsoft Office

Certifications and Licenses

DC Unarmed security training

October 2020 to Present

Administrative Assistant

Present

front desk

Present

Assessments

Customer service fit — Proficient

May 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Work style: Reliability — Highly Proficient

June 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Sales skills — Proficient

July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate