Carl Rosebrugh

ad4w5i@r.postjobfree.com

Mobile: 989-***-****

LinkedIn URL: https://www.linkedin.com/in/crosebrughgloballeader/

Global Program Manager/LSS Green Belt/ITIL/Leadership/Agile/Mentor

Career Summary:

I bring 30 years of international program/project management experience gathered over many continents and countries, while still retaining my network within the U.S. This allows me the unique advantage of viewing problems from many different perspectives. I am a global strategic visionary bringing first-rate planning and process improvements that consistently deliver excellence. I produce the desired results whenever needed in operational efficiency, business development, program management. As an experienced program/project troubleshooter I excel at analyzing organizational needs, conducting research, performing analysis and attaining continual improvements through the implementation of focused, strategic workflows, staffing and business process analyses. Key achievements include:

•In my role of senior project manager, I successfully led over 100 government projects in 10 years across global operational and geographical business units. I was the designated troubleshooter for troubled projects and completed every project on time and under budget over this period.

•As an operations manager in Costa Rica, I led two service desks to achieve all SLA’s from the first month of assuming the operations manager position. Before my arrival at these accounts, over 800,000 dollars in fines had been paid to our customers. Using incident, risk, financial and resource management methodology for the past 4 years, I have tracked, resolved, and documented issues to ensure they are not repeated.

•As a program manager in the Philippines, I led a team of 64 personnel in improving quality and productivity for Agile software development and software testing, achieving all objectives in the agreed timeline with my customer. The customer gave me 6 months to salvage this contract before they cancelled, and I met 23 objectives in 4 months. I have over 16 years of managing software projects using SCRUM/Agile methodology.

•As a program manager in the US, I oversaw a US Government project with a 32-member team of developers, webmasters, CMMI Level 5 quality control, database administrators, and requirements analysis personnel for an $11.4M annual software biometrics data-warehousing program. Before my arrival, no deliverables had been completed in 6 months. I delivered 7 major deliverables in the first month, by setting up an Agile environment for all functions.I have briefed executive level U.S Defense Department personnel, including generals and high-ranking civilians

•As a site manager in Germany I hired, trained and led a new web-based business development effort, increasing revenue by $2. 3M annually. I led the effort in product marketing and briefed every level of personnel from experts to non-technical personnel.

•As a program manager I led a web-based software development team using agile/scrum methodology on a U.S Air Force ERP system that had cost savings of over $400,000 per year.

•As a site manager, I led a team of 27 technical and functional experts for software war-gaming program worth $5.1M annually.

Core Competencies

•Experience with managing overseas teams

•Program Financial Reporting

•Certified SCRUM Master

•Risk Management certified

•Service Delivery Management

•ITIL certified.

•Project Management using PMI methodology

•C and E-class communicator

•Strategic Planning & Analysis

•Lean Six Sigma Green Belt

•Process Improvement

Professional Experience

FUJITSU CONSULTING, Costa Rica July 2022 - Present

Global PM for Americas

Personally selected for this job by a Fujitsu Program Director. In this role, I’m responsible for all projects within the Americas region, which includes the US, Canada, and the Caribbean. I run all meetings, both customer and project teams. I’m responsible for ensuring that all projects are on track and on budget.

•Ensure that all SOW's are completed with correct labor categories and costs.

•Work with IT departments to keep projects on shcedule and within bid costs.

•Work with Fujitsu procurement division in Japan to ensure scope of work is properly supported by different countries.

•Completed 4 world-wide ERP software projects in one year.

FUJITSU CONSULTING, Costa Rica July 2018 – July 2022

Senior Service delivery manager

As a Senior Service Delivery Manager (SDM) I’m responsible for the management and support of customer escalations and service incidents, through to successful completion and user satisfaction, and for implementing problem management to prevent recurrence of issues. In this capacity, I work to ensure proper priority is given to visible issues depending upon customer need or circumstances. I’m able to work independently and as part of a team to actively manage the monitoring and resolution of support cases, with a focus on customers’ ability to resume normal operations with a minimum of disruptions. As SDM I own the resolution responsibility, coordinating Support Engineers and various SME team members who resolve issues or “Incidents.” During a high severity crisis, I directed the troubleshooting activities to gather specifics on the impact and nature of the situation, provide on-going updates to internal teams and customers on the progress to resolution, drives the completion of RCA (Root Cause Analysis) documents and initiate escalations to Senior Management and/or other groups where appropriate.

FUJITSU CONSULTING, Costa Rica May 2018 – Jul 2018

Senior Project Manager

•Personally selected to this job by Fujitsu Senior Director. I recovered and fully documented three projects covering all phases of project documentation. This allowed the project champions to successfully close these overdue projects and created a cost savings of 130,000 dollars already slated to be spent on closure. I helped to salvage cost savings where none were planned.

FUJITSU CONSULTING, Costa Rica Mar 2014 – May 2018

Operations Manager, Service Desk

•Directed teams in ensuring high quality technical customer support, meeting and exceeding internally and externally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Charged with implementing and maintaining ITIL technology and incident management processes to ensure high customer satisfaction and positive technical outcomes. Effectively managed a 24/7-support environment, controlling budgets and business planning by developing and continually evolving the Service Desk strategy. Liaise with the relevant stakeholders and teams to carefully plan, design and deploy with continual improvements to service quality. Provide input into the budget allocation for the service desk. Proactively recommend courses of action to maintain cost-effectiveness and competitiveness.

•Direct 50+ employees, coaching and mentoring direct reports and team managers in day-to-day management of their teams.

•Establish KPI’s for all direct and indirect reports and chair regular team meetings as well as manage the recruitment, selection and training of employees.

•Set short- and long-term objectives, policies and operating and design and implement training plans using both external training and cross-training initiatives.

WESERVE SYSTEMS INTERNATIONAL, INC., Philippines Oct 2009 – Feb 2014

FAI Offshore Program Manager

Hired to lead a team of 43 personnel for Global STORE support in software development, software testing, and technical writing for Fujitsu America client. Increased headcount of team to 64 people within one year by increasing business opportunities and expanding existing work. Assisted Fujitsu Philippines in bringing new business opportunities from the United States and other countries.

•Introduced Agile methods for software development life cycle and authored Scrum methodology documents tailored to offshore efforts

•Upgraded and authored quality processes, introducing metrics for software testing and development teams.

•Restructured organization with clear lines of responsibility and authority to allow quick resolution of escalated issues.

•Reengineered how deliverables were tracked and sent to client by implementing new offshore tasking process.

•Collaborated with technical managers to introduce proper reporting and communication matrixes to ensure all stakeholders are well informed.

•Supported the initial setup of FAI Service Desk and acted as liaison between FAI personnel and team members offshore.

SAIC, TEXAS and GERMANY Mar 1996 – Sep 2007

Senior Project Manager/Site Manager

•Supported DOD government contracts for the entire history with this company.

•I led teams to 75 successful projects completed in 4 years.

•Worked with vendors to get best price for hardware and for supplemental labor

•Did logistical tracking for all hardware orders to ensure they would arrive in time to keep project deadlines.

•Wrote SOW's to support work contracts with 3rd party vendors.

•Ensured all projects followed DOD policies and processes.

Education

Masters in Computer Resource Management - 1994

Webster University, TX

Bachelor of Science, Computer Studies - 1986

University of Maryland, European Division, GE

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