MATT SIEDEM

CUSTOMER SUCCESS MANAGER DENVER, UNITED STATES 720-***-****

DETAILS

Denver

United States

720-***-****

ad4w5a@r.postjobfree.com

LINKS

LinkedIn

SKILLS

Customer Success Skills

Account Management

Problem Solving Skills

Excellent Communication Skills

B2B Sales

PROFILE

Dedicated former Division I athlete with a strong work ethic, skilled in B2B sales and customer service. Experienced in business development, software environments, and managing teams. Committed to driving results and fostering client relationships. EMPLOYMENT HISTORY

Business Development Manager at Freshworks, Denver, CO April 2023 — Present

• Consistently exceeding quota with more than 5 meetings, and $21.5k in pipeline

• Conduct outbound prospecting via calls, emails, and LinkedIn.

• Leverage personal network for introductions and business opportunities.

• Gain expertise in software environments and installations.

• Assist in closing new business deals.

Inside Sales Representative at Rimini Street, Denver, CO - Remote February 2022 — March 2023

• Consistently exceeding quota of 7 meetings, and $250k in pipeline per quarter

• Largest deal sourced at an estimated $6.8 million

• Performed outbound prospecting through calls, emails, and LinkedIn.

• Utilized personal network for lead generation.

• Specialized in software environments (Oracle, SAP, Salesforce).

• Attended industry events and conventions to drive new business. Customer Success Manager at TECOBI, Greenwood Village, CO February 2021 — December 2021

• Led all CSMs in total sales, retained revenue, gross revenue, client retention, and CSAT

• Led all CSMs in client KPIs as well as in office KPIs

• Managed new business acquisition and client retention.

• Cross-sold to current clients.

• Led in-office team of 6 - responsible for their KPIs, and providing daily sales training

• Conducted client on-boarding, training and account reviews.

• Facilitated weekly sales and ad meetings.

Outside Sales Representative at DaBella, Centennial, CO June 2020 — October 2020

• Conducted home remodel sales, including roofs, windows, and siding.

• Performed needs analysis and home measurements.

• Demonstrated products and closed same-day sales. Assistant Baseball Coach at Monarch High School, Louisville, CO May 2019 — March 2021

• Constructed team lineups and in-game strategies.

• Focused on mental skill building for players and personal growth.

• Promoted new mental approaches to baseball and life. Sales Professional at Larry H. Miller Toyota - Boulder, Boulder, CO January 2020 — March 2020

• Conducted needs analysis for customers.

• Demonstrated vehicles and arranged test drives.

• Presented numbers and closed sales.

EDUCATION

Bachelor of Arts \, Hofstra University, Hempstead, NY September 2017 — May 2019

• 3.8 GPA while playing Division One baseball

Associate of Arts, West Hills College, Coalinga, CA August 2015 — May 2017

• 3.6 GPA while playing baseball

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