District Service Manager, District Parts Manager, Distributor Trng Mgr

STEPHAN L. LOCKWOOD

***** *** **., ***. **

Overland Park, KS 66209

816-***-**** Cellular

**********@***.***

SUMMARY

Accomplished Executive dedicated to the Fixed Operations areas of the Transportation industry, with extensive experience at the District Manager level. Skilled at analyzing dealership performance, and increasing profitability.

EDUCATION

Bachelor of Science in Business Administration – University of Phoenix, Kansas City, Missouri

Numerous sales, management, and technical training courses with 3 manufacturers.

PROFESSIONAL EXPERIENCE

Ford Motor Company via (MSX International), Southfield, MI. 10/2023 – 03/2024

Called on Ford Motor Company dealerships in KS, and MO to review service/parts business improvement, and show dealerships how to increase business volume, labor hour sales, and parts sales per repair order.

Performed repair order review to see how well service advisors were performing additional sales to vehicles that were brought in for oil change services. Both in labor hour sales, and parts sold per customer pay repair orders.

Additionally reviewed oil change checklists to see what type of additional work was in need of completion on customer vehicles. The review also would include not only customer pay repairs but also commercial vehicles.

Shoppas Material Handling, KC, MO 06/2023 – 09/2023

Answer incoming parts request calls, to ensure appropriate parts were being ordered, along with appropriate processing of customer order to ensure customer satisfaction.

Process outgoing parts orders via designated shipping company, to ensure parts shipments were going to correct location.

Process daily inventory cycle counts, thru actual inventory count figures, and perform input of part numbers/quantities to ensure actual inventory count accuracy with computer count accuracy.

Yellow Freight System, Overland Park, KS 09/2022 – 12/2022

Heavy Transportation Carrier

Warranty Claim Processing Clerk

Process warranty claims to various component manufacturers, on components of company trucks.

Follow up to ensure claims are paid, and claim amounts match credit amounts.

Advanced Auto Parts, Olathe, KS 04/2017 – 08/2022

National Automotive Parts Company

Retail Parts Sales Associate

Sell retail and wholesale domestic/import vehicle parts to incoming customers. Retain current and increase incoming business through consulting with customers related to their current repair areas.

Review inventory counts on a daily basis to ensure accurate inventory status, and adjust inventory for differences in part number counts.

Hendrick Acura of Overland Park, Overland Park, KS 06/2016 – 03/2017

Retail Acura Dealership

New/Used vehicle sales, and Service Department Consultant

Sold new and used vehicles to incoming retail consumers. Take incoming calls to answer questions related to purchase/lease of a new vehicles. Generate/close repair orders for “Accelerated Service” customers.

TAYLOR CABLE, INC., Grandview, MO 02/2016 – 06/2016

Independent High Performance Auto Parts Manufacturer

Call Center Representative – temporary

Address incoming phone call and faxes related to correct parts applications for customer vehicles.

Confirmed incoming parts orders via e-mail and fax, to ensure customer was aware of order processing.

Input 100% end of day purchase data, related to shipping sources for large volume accounts.

VOLKSWAGEN OF LEES SUMMIT, INC., Lees Summit, MO 06/2015 – 01/2016

Retail Volkswagen Dealership

Sales Representative, and Service Department Consultant

Address inquiries for new vehicle and used vehicle sales via telephone, e-mail, and in-person visit.

Assist customers in vehicle purchase process, negotiate price, and refer customer to Finance Department.

Generate service repair orders for retail/warranty/internal repairs, and follow up on repair order sales with customers resulting in sales improvement of 12%.

ANALYST INTERNATIONAL COMPANY, Minneapolis, MN 01/2015 – 05/2015

Automotive Analytics Company

Sales Representative

Call on Ford dealerships in Kansas, Missouri, and Illinois to sell program to review Fixed Operations Business improvement, and increase labor and parts sales.

Review Fixed Operations daily processing, labor and parts sales improvement areas, return business processes.

Provide actions to increase sales, gross profit, and net profit.

FIRESTONE TIRE CENTERS, Kansas City, MO 03/2014 – 10/2014

Retail Tire Sales and Repair Facility

Service Manager

Generate and Dispatch repair orders to the shop, and contact consumer with additional work required.

Finalize repair orders with add on repairs, and complete repair order processing.

Schedule incoming appointments, and make repair order follow up calls to ensure repairs made met customer expectations.

NAVISTAR CORPORATION, Chicago, IL 01/2013 – 01/2014

International Used Truck Center, Kansas City, MO

Factory Used Truck Sales Center.

Outside Sales Representative

Responsible for both retail sales and fleet sales of International Heavy duty and International Medium duty trucks to customers in the immediate Kansas City area, and throughout the country. The primary focus is to improve sales within the Kansas City area including the surrounding four state areas to address incoming calls/internet sales inquires.

Developed outside contacts for current and future sales, to individuals and companies.

Update Used Truck Center data base with current sales inquiries, for future follow up.

KIA MOTORS AMERICA, INC., Lombard, IL 07/2005 – 03/2012

Automotive Importer of Kia vehicles, parts, and service.

District Parts/Service Manager

Review dealership departmental profitability aspects with department managers to ensure increased business volume, within each department.

Finished calendar 2006 through 2010 with parts sales for the district at or above 100% of sales objective.

District led the central region in Service/Parts customer satisfaction scoring for 2007, 2008 and 2009.

BLUE SPRINGS FORD, INC., Blue Springs, MO 05/2004 – 02/2005

Ford Retail Automotive Dealership.

Service Drive Manager

Oversee incoming Service Drive with 6 Service Advisors for improvement of Customer Satisfaction, increased Labor and Parts sales, additional Return Business volume and After Service follow up.

Review Service Advisors daily progress toward attainment of monthly sales objective for labor and parts sales, customer satisfaction, and service menu penetration percentage.

Increased Labor & Parts sales on Customer Pay repair order from 1.62 hours, to 2.08 hours, and from $38.00, to $72.00.

SUBURBAN MAZDA/SUBARU, INC., Troy, MI 05/2003 – 09/2003

Mazda/Subaru Retail Automotive Dealership.

Service Manager – Temporary

Generate repair orders on a daily basis for incoming customers with focus on Customer Satisfaction, and improvement of labor hour/parts sales per repair order.

Provide warranty claim coding to expedite claim submission/payment.

MAZDA NORTH AMERICAN OPERATIONS, INC./MAZDA GREAT LAKES, Detroit, MI 07/1995 – 04/2003

Automotive Importer/Distributor of Mazda vehicle, parts, and service.

District Customer Support Manager, MNAO 05/2000 – 04/2003

District Service/Parts Manager, MGL 07/1995 – 05/2000

Consult and review the aspects of dealer profitability, improved customer satisfaction, and increased Fixed Operations Business Volume.

Finished calendar 2001 in the #1 position versus objective, in parts sales versus objective for the district, accomplishment of 109.5%.

Earned District Service/Parts Manager of the Year award for calendar 1998.

BMW OF NORTH AMERICA, INC. Schaumburg, IL 11/1981 – 03/1992

Automotive Importer of BMW vehicles, motorcycles, parts, and service.

District Service Manager 09/1987 – 03/1992

Addressed consumer and dealership concerns with regard to customer satisfaction issues, dealer profitability issues, and increased business volume.

Managed District cost control with regard to service repair and factories financial contribution to “Out of Warranty” repairs, resulting in remaining 11.3% under budget.

Educated and convinced dealer Service Management/Parts Management of the benefits of technical and managerial training completion, resulting in achievement of 100% of training objective in each of 4 years.

District Parts Sales Manager 11/1981 – 09/1987

Managed monthly Parts Sales objective and monthly stock order efficiency objective, resulting in increased parts department profitability.

Attained 100% or more of Parts sales objective, and Dealership stock order efficiency for 5 years in the district.

Identified problem areas/advised dealerships on implementation of corrective measures to improve parts sales.

CUMMINS MID AMERICA, INC. 04/1992 – 05/1995

Heavy Duty Diesel Engine Distributor.

Distributor Technical Training Manager

Perform technical training courses for distributor technicians, dealer technicians, remote technical training courses throughout the Distributor boundaries.

Initiate computer based training records program, to keep accurate track of completed training courses.

Maintenance of training center live engines for hands on testing.

05/1974 – 10/1981

Parts Counter Person

Sell Cummins parts to Service Department, Retail Counter Retail Customers, and Fleet Customers.

Complete weekly shipments of ReCon parts return, and processing/stocking of incoming freight orders.

SOFTWARE APPLICATIONS

Reynolds and Reynolds, ADP, Microsoft Office

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