Administrative Assistant Customer Service

TERICA HARVEY

*** ********* ******, #*** *********, CA 90302 323-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by 20+ years of healthcare industry experience. Able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient flow. Regarded as a loyal and competent employee as evidenced by a dedicated work history.

Academic Honors Recognition / Honor Roll.

Knowledge of patient confidentiality standards and regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA).

Actively participates in learning opportunities and adapts to new environments.

Manages time and priorities in multi-task environments.

Function independently and within a team to create a positive atmosphere.

Microsoft Office Suite (Word, Excel, and PowerPoint) - Type 35 WPM.

KEY QUALIFICATIONS

Basic Coding Skills for ICD/CPT Third Party Medicare Medicaid HMO PPO

CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology

Patient Processing Patient Registration Medical Laws & Ethics Medical Records Management Release of Information

HIPAA Compliance Medical Transcription Office Accounting Anatomy & Physiology Meaningful Use ICD-9 ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science in Health Sciences - Medical Administrative Assistant, 2018

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.

PROFESSIONAL EXPERIENCE

Advanced Health Center- Inglewood, CA

Chiropractic Assistant/ Receptionist 04/2019- present

Maintaining and keeping track of office supplies

Transferring patients

Checking patients in/out

Answering phone calls

Maintaining an orderly work area

Laundering towels and gowns used in the office

Maintaining other inventories

Private Duty Care - Inglewood, CA 08/1993 – 04/2019

Home Health Aide

Provide companionship and personal care.

Maintain a safe, secure and comfortable environment.

Assist with activities of daily living - personal hygiene, mobility and feeding.

Handle light housekeeping duties, prepare meals, and run errands.

Follow HIPAA guidelines to ensure confidentiality.

VOLUNTEER EXPERIENCE

All About Love and Care - Los Angeles, CA 02/2010 - 07/2014

Caregiver

Provided in-home personal care services for several patients.

Created patient schedules and took patients to appointments.

Assisted with activities of daily living - mobility, personal hygiene, and feeding.

Kept household clean and organized and prepared and served meals.

Documented services provided, patient condition, and changes in patient behavior.

Respected patient’s privacy and maintained confidentiality.

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