Elena Badger

Key Holder/ Supervisor/ Lyft Driver

Utica, NY 13501

ad4w46@r.postjobfree.com

+1-315-***-****

I have 18yrs customer service experience, 14yrs retail experience, 8yrs manager experience, 6yrs merchandiser experience, 6yrs Uber/Lyft experience, 4yrs call center experience, 3yrs receptionist experience 3yrs fast food expereince, & 3yrs delivery driver experience. Authorized to work in the US for any employer

Work Experience

Receptionist/Debt Collector

MG Recoveries - Utica, NY

February 2022 to Present

I call customers who have there account in collections to see when they are able to make a payment or pay off their remaining balance. I answer incoming calls and assist them with their accounts. I also run errands for my boss as needed.

Delivery Driver

DoorDash - Utica, NY

September 2021 to Present

I pick up the customers orders from the restaurants, store or any other desired location that there allowed to to order from and bring them to the customers desired location. Markdowns/ Backroom Associate

Burlington Stores - Utica, NY

August 2023 to January 2024

I straighten up the front end on down time, I help in the back room with unloading items that came off the truck, I tag the clothes, I run the racks and put the clothes in there proper section and I do mark downs. Administrative Assistant

LIFEPlan CCO NY - Utica, NY

May 2023 to June 2023

It was a temp job.

Call Center Customer Service Representative

Tidal Basin - Utica, NY

October 2022 to December 2022

I answered inbound calls and booked hotel reservations for inspectors who were out in the field assessing damage due to the natural disasters.

Amazon Delivery Driver

Amazon DSP - Frankfort, NY

June 2022 to August 2022

I drove the Amazon trucks and deliver the Amazon packages to the customers. Crew Member

Taco Bell - Utica, NY

November 2021 to March 2022

I ran the register's, drive-thru, and cleaned the dining area. Lyft Driver

Lyft - Utica, NY

April 2018 to August 2021

I picked up the customer's and drove them to their desired location. Uber Driver

Uber - Utica, NY

February 2018 to October 2019

I picked the customer's up and drove them to their desired location. Health & Wellness Ambassador/ Pharmacy Clerk

Rite Aid - Utica, NY

December 2018 to February 2019

I worked in the pharmacy, assisted customers in drive-thru and by cashing them out on the register. I printed out the labels for the prescriptions, put them on the bottle and counted pills to fill the prescription orders. I organized all the medications in the pharmacy department to make sure we had the correct amount of bottles/pills and that they were in the correct location. I called customers to remind them to get the flu and pneumonia vaccines. I also stocked shelves out on the floor if we had down time. Key Holder/ Supervisor

Thrifty Shopper - New Hartford, NY

November 2018 to December 2018

Key Holder/Supervisor

Claire's - New Hartford, NY

October 2017 to December 2017

Personal Care Assistant

Brookdale Senior Living Solutions - Clinton, NY

August 2017 to September 2017

Key Holder/Supervisor

Salvation Army Family Store & Donation Center - Utica, NY April 2017 to June 2017

I was in charge of the cashiers. I did overrides, fixed all the clothes, put the racks out, did spot deposits when the cashiers needed them, i counted the cashiers on and off the registers, did all the paper work at the end of the night and was always the closer. Sales Associate

Torrid - New Hartford, NY

March 2017 to April 2017

Responsibilities: I put the merchandise out on the racks where they belonged and made sure to organize them from smallest to largest size. I also let customer's into the fitting room to try on clothing. I helped customer's search for a certain product or size. When the customer's were ready to be cashed out I sometimes assist on register to.

Technical Customer Service Representative

Alorica - Utica, NY

June 2016 to April 2017

Responsibilities: I answered inbound calls from teachers, district admins & techs who are experiencing issues with the HMH programs. I provided tech support to the customers to get the programs back up and running in a quickly matter.

Assistant Manager

Family Dollar - Utica, NY

August 2014 to November 2015

Responsibilities:

Please the customers, run the cash register, stock shelves, unload the truck, recover the store, count our till at the beginning and ending of each shift if we were loaned on a register, go to the bank every morning to drop off the deposits, go and get change for the store to put in the safe a couple times a week, sweep, mop & supervise the other associates

Customer Service Manager

Walmart Supercenter - Utica, NY

May 2007 to June 2013

Responsibilities:

Balance the podium, customer service, give change to the cashiers, do overrides, make decisons, check the parking lot, make sure there were carts for the customers, do overrides and give change to jewelry, electronics & garden center, help security when they caught someone stealing, reset the tills each night so they were ready for use the next morning.

Skills Used

I went above and beyond at my job and was a really good manager. Everybody always listened and got along wit me really good.

Certified Nursing Assistant

Sitrin Nursing Home - New Hartford, NY

January 2007 to April 2007

Responsibilities:

I got residents dressed and out of bed, changed the linens on there bed, fed them, did some fun activities with the residents, bathed them, put them to bed, listend for the call bell. Skills Used

I always made the residents happy

Education

N/A in Nursing

T.R. Proctor High School - Utica, NY

2004 to 2007

Skills

• Key Holder

• Retail Management

• Customer Service

• Customer Care

• CSR

• Call Center

• Customer Support

• Delivery Driver Experience

• Technical Support

• Driving

• Retail Sales

• Assistant Manager Experience

• Nursing

• Store Management Experience

• English

• Merchandising

• Cash Handling

• Supervising Experience

• Management

• Vital Signs

• Documentation review

• Computer literacy

• Typing

• Patient care

• Phone etiquette

• Store management

• Time management

• Word processing

• Data entry

• Food service

• Microsoft Office

• Microsoft Excel

• Sales

• Front desk

• Planograms

• Communication skills

• Computer skills

• Restaurant experience

• Typing

• Technical support

• Customer service

• Front desk

• Retail sales

• Windows

• Cash handling

• Cash register

• Store management

• Supervising experience

• Restaurant experience

• Driving

• Planograms

• Merchandising

• Financial services

• Documentation review

• Phone etiquette

• Microsoft Office

• Administrative experience

• Organizational skills

• Communication skills

• Clerical experience

• Debits & credits

• Basic math

• Help desk

• Salesforce

• Medical terminology

• EMR systems

• Pricing

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Medical office experience

• Computer skills

• Data entry

• Word processing

• Time management

• Accounting software

• Medical records

• Filing

Certifications and Licenses

Driver's License

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Retail customer service — Completed

December 2021

Responding to customer situations in a retail setting Full results: Completed

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

February 2020

Identifying and resolving common customer issues

Full results: Proficient

Building relationships for childcare providers — Completed August 2019

Building positive and productive relationships with families of children ages 0–3 Full results: Completed

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service fit — Proficient

September 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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