Customer Service Medical Billing
Resume:
Kayla Mcneely
Saint Albans, WV *****
*******@*****.***
Specialized Associates Degree in M.O.A; CMAA
Associates Degree in Medical Coding
CPC
Saint Albans, WV 25177
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Medical Biller and Coder
Kanawha County Emergency Ambulance Authority - Charleston, WV July 2023 to Present
I am currently working as an ambulance biller/coder. I passed my CAC certification (Certified Ambulance Coder) exam and currently hold that certification.
• I work in the billing department
• Verify patient information.
• Verify insurance information
• I make sure we have all documentation required to process claims.
• I print out insurance claims and attach the correct documents that are needed to mail out the claims to the correct companies.
• I answer phone calls from patients and help with their needs. Patient Service Representative
Thomas Health System - South Charleston, WV
September 2022 to July 2023
• Greetpatientsuponarrivalforvisitwithafriendly,courteousandrespectfulattitude,settingthefirst impression of the hospital department.
• Checkpatientsinandoutoftheoffice.
• Collect andaccuratelyenter current patient financialinformationanddemographicinformationinto the EMR to register patients.
• Schedule appointments by identifying patients by date of birth and name in computer system and create an account if patient is not in the system.
• Responsibleforansweringphonecallsinatimelyandpolitemanner,completingin-boundandout- bound referrals, verifying insurance eligibility and obtaining prior authorizations.
• Scan,categorizeandlabelpaperdocumentsintotheelectronicmedicalrecordandcollectpayments and co- pays as necessary.
• ReportdirectlytotheClinicManagerandmaybegivenadditionalresponsibilitiesasdeemednecessary by management.
Medical Billing and Coding Externship
WVU Medicine - South Charleston, WV
May 2023 to June 2023
I had to do an 90 hour externship for my Medical Billing and Coding program.
• I put in the correct ICD-10 codes
Medical Office Administration Externship
Thomas Health System - Charleston, WV
August 2022 to September 2022
I did my externship at Thomas Memorial Hospital which is Thomas Health Systems, now WVU medicine. I was in the sleep lab and in PFT. I performed basic Medical office duties; used medical software programs to perform data entries; worked with Medical Records; maintained EHRs; maintained office organization; schedule appointments for patients; completed insurance claims forms; informed patients of financial obligations; obtained patient billing information; and communicated well with patients Hostess/Rawbar
Tidewater Grill - Charleston, WV
October 2019 to May 2020
I worked as hostess and work the raw bar
• Booked and confirmed reservations
• Seated guests
• Accommodated and managed large parties
• Provided excellent customer service
• Assisted with bussing and arranging tables
• Answered and monitored phone calls
• Customer Service
• Data entry
Crew Member
Wendys - Charleston, WV
April 2018 to November 2019
work drive thru, stock the dining room, help customers
• Welcomed all customers
• Took customer orders
• Ran the cash register
• Opened and closed the restaurant
• Prepared food items and orders
• Provided exceptional customer service
• Sales
Cashier/Customer Service
Rite aid - Chapmanville, WV
September 2009 to February 2010
• I worked the cash register
• I stocked the shelves
• I worked with customers.
• Sales experience
• Customer service
Education
Associate's degree in Medical Billing & Coding
West Virginia Junior College-Morgantown - Remote
February 2023 to August 2023
Associates Degree in Medical Office Administration West Virginia Junior College - Junior, West Virginia, US April 2021 to September 2022
High School Diploma
Chapmanville Regional High School - Chapmanville, WV, US August 2004 to May 2008
Skills
• Insurance Verification
• Sales (3 years)
• Medical Terminology
• Host
• Windows
• Microsoft Office
• Food Safety
• POS
• ICD Coding
• Math
• Food Production
• Office experience
• Host/Hostess
• Time management
• Microsoft Powerpoint
• Medical Records
• Stocking
• Restaurant Experience
• Medical Office Experience
• Food Service
• Sales Experience
• Medical Scheduling
• Organizational skills
• Medical Billing
• HIPAA
• Triage
• Cash Handling
• Typing
• Medical coding
• Communication skill (3 years)
• Front desk
• Physiology Knowledge
• Communication skills
• Microsoft Word (1 year)
• Customer Service
• Negotiation
• Transcription
• Administrative Experience
• EMR Systems
• Anatomy Knowledge
• Communications
• Microsoft Excel
• Data Entry
• Computer Literacy
• Computer Skills (1 year)
• Phone Etiquette
• Vital Signs
• Cashiering
• Hostess
• Food Handling
• EHR systems
• Patient Care
• ICD-9
• Food Preparation
• Kitchen Experience
• CPT Coding
• Clerical experience
• ICD-10
• Medical billing (2 years)
• CAC
• CPC
• ICD-10
• Medical coding
• Medical records
• Medical terminology
• HIPAA
• Documentation review
• EMR systems
• Anatomy knowledge
• Physiology knowledge
• Clerical experience
• Data collection
• Vital signs
• Research
• Front desk
• Customer service
• Windows
Certifications and Licenses
Certified Medical Administrative Assistant
Driver's License
CAC
August 2023 to August 2025
I currently hold my CAC - Certified Ambulance Coder Certified Professional Coder
September 2023 to Present
I currently have my AAPC CPC Certification
Medical Coding Certification
September 2023 to Present
I have my CPC certification.
Certified Professional Coder
September 2023 to Present
I have my CPC-A, working towards dropping the A
Medical Billing Certification
Contact this candidate