Business Analyst Team Member
Resume:
Alexis D. Franks
*********@*****.***
Summary
A highly motivated person with great experience and knowledge in Analytical, Mathematics, and Healthcare. I have a strong work ethic that awards me the ability to be a great team member and player.
Qualifications
●Strong communications skills
●Detail and results-oriented
●Deep mathematical knowledge
●Desire to learn new things
●Excellent problem-solving skills
Work Experience
Business Analyst, October 2023 – January 2024
EyeMed, Cincinnati, OH
As a business analyst, I performed the following duties:
● Develop requirements documentation outlining data feed solutions and delivery specifications with the client
● Create test plans and perform thorough testing on new data feeds using Facets/SQL/internal applications
● Act as the liaison between the client & development team
● Request additions/changes to Globalscape rules for successful SFTP file transmission.
Business Analyst, September 2021 – June 2023
SCA Health, Birmingham, AL
As a business analyst, I performed the following duties:
●Translate business needs into system/application requirements and projects, for the SCA Health projects: revenue cycle team and data team
●Translate business requirements into technical objectives for development teams, by writing user stories in Gherkin, and writing test plans.
●Utilize DevOps to establish business requirements
●Translate business needs into system/application requirements and project components to help determine solutions to business problems in a Waterfall/Agile environment
●Effectively manages client’s expectations by having a weekly call to ensure we are on task with the development of the requirements
●Reached project deadline and delivered deliverables on time by working with the development team and QA
●Experienced in testing software solutions and performing quality assurance activities using SCRUM/Agile/Waterfall methodology
●Work collaboratively with clients to research and elicit, analyze, validate, and document business requirements
●Negotiate with the customer to reach an agreement to appease their system needs within a reasonable timeframe
●Work with the customer to ensure that all work complies with their healthcare regulations
●A liaison between customer and development departments
●Provide walk-throughs to customers and stakeholders on requirements to gain approval on the requirements before development starts.
●Worked with the development team to ensure reporting data was displayed correctly in Tableau
Business Analyst, April 2017 – September 2021
Affordify Inc: Tempe, AZ
As a business analyst, I performed the following duties:
●Translate business needs into system/application requirements and projects, for the Affordify project
●Translate business requirements into test cases
●Translate business needs into system/application requirements and project components to help determine solutions to business problems in an Agile environment
●Effectively manages client’s expectations by having daily standups with the client to ensure that all requirements have been captured.
●Reached project deadlines and delivered deliverables on time by having weekly meetings
●Experienced in testing software solutions and performing quality assurance activities using SCRUM/Agile/Waterfall methodology
●Work collaboratively with clients to research and elicit, analyze, validate, and document business requirements
●Utilize VSTS/Dev Ops to capture business requirements
●Negotiate with the customer to reach an agreement to appease their system needs
●A liaison between customer and development departments
●Provide walk-throughs to customers and stakeholders on deliverables to gain approval on requirements
●Provide a demo of the system once testing efforts have been completed to gain approval before releasing it into production
●Manage the project to ensure we are on schedule for the deliverables for the date that was given by having daily standups with the development team.
●Manage developers and their workload to ensure all the work is done in the appropriate time frame by using VSTS/DevOps
●Prioritizing application features by using VSTS/DevOps and working with the stakeholders.
●I adjusted the features and priority as needed after each sprint or iteration.
●I kept the customers or users apprised of the status and got their feedback.
●Worked on the claims life cycle and billing by analyzing the payments received from the payers.
●Used SQL to analyze data comparing claims and payments from payers.
●Aided with process improvements by evaluating what worked well and what didn't in an implementation and aided by giving ideas on how to improve in the next implementation.
●Worked with the project manager to create a request of proposal (RFP) to work with an Anesthesia Billing Company
●Lead business analyst in helping the organization build an SAS platform for clients to take patient payments
Business Analyst, September 2016 – March 2017
Bbva Compass: Birmingham, AL
As a business analyst, I performed the following duties:
●Translate business needs into system/application requirements and projects, for the BBVA Compass project
●Translate business requirements into technical objectives for development teams, by writing ATDD stories in the Gherkin language
●Translate business needs into system/application requirements and project components to help determine solutions to business problems in an Agile environment
●Effectively manages client’s expectations
●Reached project deadline and delivered deliverables on time
●Experienced in testing software solutions and performing quality assurance activities using SCRUM/Agile/Waterfall methodology
●Work collaboratively with clients to research and elicit, analyze, validate, and document business requirements
●Utilize Jira to establish business requirements
●Negotiate with the customer to reach an agreement to appease their system needs
●Work with the customer to ensure that all work complies with their regulations
●A liaison between customer and development departments
●Provide walk-throughs to customers and stakeholders on deliverables to gain approval
Business Analyst, September 2015 – September 2016
Alabama Medicaid: Montgomery, AL
As a business analyst, I performed the following duties:
●Translate business needs into system/application requirements and projects, for the Centralized Alabama Recipient Eligibility System (CARES) project
●Assist our customers in learning the new system changes by providing a demo after each sprint
●Attend/Conduct Joint Application Design (JAD) sessions with the customers in support of new projects and gather requirements for the development team
●Conduct requirements approval meetings with the customer before development to ensure all requirements were captured and for sign-off
●Translate business requirements into technical objectives for development teams
●Analyzed and resolved complex industry-specific business problems
●Assessed customers’ needs to determine the best product to meet their needs and their budget
●Promote other system changes to enhance the current system
●Develop/write/document, test scripts manage, coordinate test activities, and present test documentation to the customer according to their requirements and by utilizing data
●Ensured analysis results of product testing matched the documented business need
●Work with the appropriate business department to ensure project cohesion
●Assist team members in producing functional requirements for tool development
●Serve in a data analyst role on the project by analyzing data and mapping fields in the database
●Experienced in testing software solutions and performing quality assurance activities using SCRUM
●Work collaboratively with clients to research and elicit, analyze, validate, and document business requirements
●Utilized the Team Foundation Server 2015 (TFS) to document business requirements
●Utilized SQL Server Management to analyze data
●Use advanced modeling and analytical tools such as Visio and PowerPoint to create mockups.
●Worked on the claims life cycle and billing by analyzing the payments received from the payers.
Business Analyst, May 2011- September 2015
Hewlett Packard Enterprise (HPE): Montgomery, AL
As a business analyst, I performed the following duties:
●Translate business needs into system/application requirements and project components to help determine solutions to business problems for the Alabama Medicaid Agency
●Mentor new employees on procedures, requirements, and good customer service
●Utilized SQL Server Management to analyze data
●Utilized data to create a simple way to test and explain deliverables
●Ensured analysis results of product testing matched the documented business need
●Analyzed and resolved complex industry-specific business problems
●Worked closely with project team members on the 5010 implementation
●Worked closely with project team members on the ICD-10 implementation project
●Attend/Conduct Joint Application Design (JAD) sessions with the customers in support of new projects or requirements
●Experienced in testing software solutions and performing quality assurance activities with the Software Development Life Cycle (Waterfall)
●Worked with manager to create a request of proposal (RFP) on the Alabama Medicaid project as our contract was ending and it was in the bidding phase again.
Teacher, August 2010 – May 2011
Bellingrath Middle School; Montgomery, AL
As a math teacher, I performed the following duties:
●Explain the mathematical procedure in its simplest form
●Analyzed data from students’ test scores to determine their strengths and weakness
●Utilized data to create lessons to meet the needs of those students
●Monitored students for academic progression in areas of weakness determined by a previous assessment
●Resolved conflicts between students by investigating to find out the cause/source of the problem
●Communicated with other faculty members and administration on ways to prevent students from failing
Teacher, November 2009 – May 2010
Scarborough Middle School; Mobile, AL
As a math teacher, I performed the following duties:
●Explain the mathematical procedure in its simplest form
●Analyzed data from students’ test scores to determine their strengths and weakness
●Utilized data to create lessons to meet the needs of those students
●Monitored students for academic progression in areas of weakness determined by a previous assessment
●Resolved conflicts between students by investigating to find out the cause/source of the problem
●Communicated with other faculty members and administration on ways to prevent students from failing
Tools/Software
Jira
SQL
MS Office: Excel, Word, PowerPoint
CRM (Customer Relationship Management)
DevOps
MMIS/Interchange
Business Object Full Client/DSS
Provider Electronic Solutions
Alabama Medicaid Web Portal
Cosmos
VSTS (Visual Studio Team Services)
Biztalk
Tableau
PostMan
Education
Master of Healthcare Administration; January 2017; University of Phoenix, Phoenix, AZ
Bachelor of Science in Applied Mathematics; August 2009; Auburn University, Auburn, AL
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