Sandra Scanlan

Sandra.Scanlan ad4w2j@r.postjobfree.com

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-

driven and proactive in handling simultaneous tasks with litte oversight. Excellent planning, problem-solving and decision-making abilities.

Dailiy/Goodman Manufacturing -Waller, TX.

Administrative Assistant, 07/2019 - 08/2021

© Verified parts and Approved work orders for 6 Assembly lings

© Communicate with Team leads and Forklifi drivers, Assembly lines,

Search the System and Wear-house for pasts

Email Shortages to sheet metal, Wear-house pres

Updated the 24 hours schedule every haue

Request ETA on shortages and updates notes in 24 hours schedule, to the Supervisor and other departments.

Order Supplies for our department.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Composed correspondence, reports and meeting notes.

Painting Department

TDECU - Katy, TX

Bilingual Customer Service/Collection Agent, 08/2017 — 06/2019

Collect payments for Auto loans, Mortgage loans, Credit cards, and Personal Loans.

© Entered all information in LMS notes workflow for each member.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented customers correspondence in CRM to track requests, problems and solutions.

Handled Bilingual calls with open and clear communication skills to quickly get to root of each

Applied cultural knowledge and interpersonal abilities to help customers open up and explain concems.

Trained customer service staff on special needs of non-English-speaking customers.

‘Translated customer and internal documents to facilitate actions and resolutions,

Meet quotas, by setting up payment arrangements.

Discussed with customers regarding needs and addressed concerns,

Answered more than 80 inbound/outbound calls from customers daily.

Delivered Bilingual services to clients.

Audited customers account information to identify is

ues and develop solutions

Executive Administrative Assistant, 04/2012 - 08/2016

Ecopetrol America- Houston, TX

‘© Set up travel arrangements for the Beasident

Expense Reports for all Engineers

Assistant in HR personnel files

Procured security cards and parking access from manazement

Schedule meetings

Translations of the documents

Daily Updated vacation schedule

Order office/break room supplies

Set up Pick/up for courier garsices

Prepared and updated office records and accounts according to client and executive needs.

Restocked office and break room supplies and made appropriate equipment orders

* Scheduled travel reservations for staff, researching and booking hotel, flight and ground teaspedation:

Coordinated meeting and work schedules for staff teams and executives

Created PowerPoint presentations used for diverse business needs

Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.

Maintained company confidence and protected business operations by keeping sensitive information confidential.

Managed director's calendar and prepared meeting agenda and materials.

Administrative Assistant/Receptionist, 01/2005 - 12/2007

Quality Linings and Fabrication Houston, TX

* Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials

Directed customer communication to appropriate department personnel.

Tracked and submitted employee timesheets to prepare for payroll processing.

Managed inventory to ensure all supplies were in stock and within budget.

Composed correspondence, reports and meeting notes.

Provided secretarial and office management suppart.

Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Answered phones to direct callers, schedule appointments and provide general office information.

Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Answered and routed telephone calls and took messages.

Organized training, client meetings, team meetings and event

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