Anna S. Gallo

919-***-****

ad4w22@r.postjobfree.com

Objective

To obtain a position that is both challenging and rewarding that will not only enhance my life but that my experience and talents can be utilized to enhance the goals of the company.

Summary of Qualifications

Ability to execute multiple tasks and projects simultaneously.

Excellent organization and communication skills.

Skilled in administrative and office procedures.

Competent with computers and numerous software applications.

Capable in acting as liaison between executives, staff/outsiders.

Ability to apply common sense in finding solutions to problems (out of the box thinker).

Savvy negotiating skills with the general public.

Dependable, loyal, discreet, trustworthy, innovative team player who can work independently.

WORK EXPERIENCE

Customer Care Lab Representative: 02/2022-02/2024 Henry Schein, Inc.

Responsible in maintaining the territory accounts of two sales representative with a combined 600+ account list.

● Processing regular product orders and intricate equipment orders.

● Respond to email inquiries from customers, sales representatives, A/P and A/R departments, dropship department and vendors and assist all other departments with issues or inquiries pertaining to the accounts assigned to me.

● Created Excel spreadsheets when necessary to outline information for the customer with regard to their account.

● Performed necessary credit and rebills, recurring standing orders, future dated orders, new accounts, updated account information, and input pertinent notes in the JDE system on the status, deletion or change of an existing order.

● Answered all incoming general calls and responded to customer's questions, directed the customer to the right department if necessary processed over-the-phone orders with accuracy for customers.

● On the spot decision making with any incoming calls from customer's with issues requiring a resolution (processing returns, resolving wrong product received complaints, damaged product, insufficient dating of products, or supply the customer with answers to their requests such as needing a copy of their POD, Invoice, or history of product ordering.

Customer Care Lab Representative: 10/2021-02/2022 People 2.0 North America LLC

My time with People 2.0 North America was on contract to work for Henry Schein and learn the requirements of the position to see if I was a good fit for the hiring department.

Store Manager/Sales Associate: 12/2014-4/2017 Rangoni Raleigh, Inc.

To provide an excellent customer service experience to the clients of the company that are purchasing high end Italian footwear.

● Maintain all operations of store: train, direct and assist employees with

sales and customer service to increase sales volume.

● Generate/create in-store events to increase customer base.

● Organize stock/inventory in warehouse area for easy access.

● Merchandising: Display newly arrived inventory and rearrange existing

inventory on display for customer viewing and purchasing.

● Contact existing client portfolio advising of any special events or

sales.

● Update internet media: Facebook and Shopping Center website.

Page 2 - Anna S. Gallo - Resume

Customer Service Manager: 03/2013-04/2014 Bassett Furniture Industries, Raleigh, NC

My main objective was to ensure that all customers after delivery of purchases are satisfied with their order and are serviced for any issues that may arise during delivery & after delivery. During my time, I was able to reduce monthly open service numbers from an average of 90/month to 40/month by creating an immediate turn-around solution to any service issue.

● Review of previous day’s delivery reports and assess comments/complaints.

● Contact customers to resolve issues with delivered product.

● Schedule technicians for inspection or repair of any damaged goods.

● Tag & receive all parts repair inventory.

● Process & complete all service related service orders.

● Liaison between store managers, manufacturing, freight company,

consultants, corporate administrators, technicians, and customers.

Administrator/Executive Officer: 07/1997-12/2011 Gama Medical/ZonaMed, Raleigh, NC

This medical ultrasound/medical information company is family owned since 1997. During my tenure the company experienced progressive growth beginning with one clinical client to servicing multiple clinics and hospitals.

● Oversee accounts receivables/payable.

● Create and maintain company website.

● Assist in the creation of company advertising, brochures and fliers.

● Handled daily in office administrative duties (correspondence, email

faxing, and filing).

● Purchasing inventory and insurance for company use and protection.

OFFICE SKILLS/COMPUTER

Computer Skills: Microsoft Word, Excel, Outlook, Myriad, & Storis, JDE, NES, Siebel, Salesforce

Administrative Skills: Business Communications, Administrative Procedures, Machine Transcription, Keyboarding 60 wpm, Accounting (A/P & A/R), Medical terminology.

Speak intermediate Spanish and fluent Italian.

EDUCATION

Wake Community College – Raleigh, NC

Certificates: Medical Terminology 1 & 2

Medical Transcription 1 & 2

The Wood School – New York, NY

Diploma

Brooklyn College – Brooklyn, NY

Attended for three semesters

New Utrecht High School – Brooklyn, NY

Academic Regents Diploma

Future Goals:

To continue to improve myself with continuous learning and schooling while maintaining a working position by applying in a course study in Bookkeeping and becoming a certified bookkeeper.

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