Customer Service Representative
Resume:
Shakira Cook
Apt.N
Greensboro, North Carolina
Phone
**************@*****.***
Education: Mountain Brook High School
Year graduated: 2017
Highest level: High School Diploma
Details:
Nationality:USA
DOB: 09/19/1997
POB: Carraway Hospital
Profile
I am a very passionate customer service representative, with a 4-5 year of excellence experience and a track of fantastic customer service work ethics. Employment History
Fulfillment Associate
Polo Ralph Lauren
Birmingham, AL
02/2015 – 11/2017
Work Skills
● Support team in performing daily goals and follow-up as well as ensuring production goals are met during both peak and non-peak periods
● Maintaining and receiving and stocking all items
● Preparing and resetting Receiving Area
● Trained in picking, sorting and packing
● Unloading and sorting general merchandise trailers
● Assisting in stocking the sales floor as assigned
● Quality – associates are held accountable for accuracy of work
● Ability to deal with people in a professional and courteous manner
● Ability to respond quickly to unexpected changes
● Ability to handle a high volume of work and work under deadlines
● Demonstrate excellent attendance and a sense of urgency
● Ability to work in a fast-paced environment, handle multiple priorities and
● Follows standard procedures and are able to give and take direction
● Excellent communication skills
● High level of professionalism
Shipt Customer Service Representative
Birmingham, AL
07/2021 – 05/22
Work Skills
● Performs all work in accordance with proper procedures
● Resolves routine problems; refers complex issues to higher levels (lead or supervisor/manager)
● Responsible for the processing all notes to management when due to serious problems out of my league
● Duties and tasks are frequently routine
● Resolves most questions and problems and refers only the most complex issues to higher levels
● Read and comprehend job orders
● Time management
● Communication skills
● Leadership
● Customer support
● Fast learner
● Ability to work as a team when needed in live meetings.
● Computer skills
● Ability to multitask
● Excellent communication skills
● High level of professionalism
Voya Financial Customer Service Representative
South Carolina
10/2023 - 3/2024
Work Skills
● Communicated
● Resolved
● Assisted
● Collaborated
● Prioritized
● Adapted
● Listened
● Empathized
● Analyzed
● Innovated
● Educated
● Streamlined
● Facilitated
● Coordinated
● Investigated
● Simplified
● Solved
● Guided
● Professionalism
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