Stephanie Colen

Jackson, MS

662-***-**** ad4w1d@r.postjobfree.com

Summary: Results-driven, analytical, and customer-focused Operations Leader / Quality Specialist with 15+ years’ success driving continuous improvement initiatives while ensuring compliance with industry standards. Known for proven expertise in data analysis, problem-solving, and process optimization.

Key Skills:

Quality assurance

Process improvement

Cross-functional collaboration

Regulatory compliance

Complex problem solving

Team leadership / mentoring

Experience:

2008 – 2024 Advance America / Purpose Financial, Greenville, SC One of the nation’s leading providers of consumer financial services with online lending and 900+ locations nationwide.

Operational Quality Specialist, 2016 – 2024

Conducted risk assessments for 60+ branches ensuring consistent product and service quality.

Increased compliance and efficiency by implementing and monitoring quality control processes.

Collaborated with cross-functional teams and field leadership, maintaining quality standards and driving continuous improvement.

Analyzed data to identify trends and influence strategic decision making while enhancing operational quality.

Consistently received positive reviews after conducting site visits by establishing trusted relationships, providing transparent communication and constructive feedback.

Coached and developed team members for success by instilling confidence, strengthening skills, and encouraging self-development while utilizing company resources.

Divisional Director of Operations, 2012 – 2016

Directed cross-functional teams in up to 14 financial branches to optimize operational efficiencies and drive business growth.

Oversaw budget planning and resource allocation for all branches in division with full profit and loss (P&L) responsibility.

Processed monthly payroll and conducted performance evaluations for 30+ branch team members.

Implemented strategic initiatives, improving customer satisfaction and increasing profitability.

Performed monthly branch audits, ensuring compliance and operational integrity; adhered to collection laws and best practices.

Developed and maintained divisional and local marketing programs, consistently achieving company goals.

Improved quality and increased compliance by partnering with cross- functional teams to streamline loan application process. Stephanie Colen Page 2

Area Manager, 2010 – 2012

Responsible for effective operations and sales growth of 4 locations.

Managed budgets and maximized profitability for all assigned locations.

Recruited, trained, and coached 10+ team members on effective sales and cross-selling techniques to ensure attainment of goals.

Collaborated with Divisional Director to implement marketing strategies and optimize store layouts.

Boosted overall sales by 15% over prior year.

Developed performance improvement plans resulting in increased accountability and enhanced business acumen.

Promoted from Branch Manager based on outstanding performance and leadership.

Education: Associate Degree in Child Development

Western Oklahoma State College, Altus, OK

Technology: Microsoft Office, Point of Sale, Proprietary Systems

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