Marques Ligons

West Columbia, SC *****

ad4w0z@r.postjobfree.com

+1-803-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Administrator

National Staffing Solutions - Columbia, SC

September 2023 to Present

• Oversaw the administrative and clerical duties for a Veteran Affairs clinic

• Developed, implemented, and monitored policies and procedures for the facility

• Managed over 20 staff rosters and directed operations to ensure consistent and quality health care

• Monitored and evaluated the resources necessary to provide health services including medical and office supplies

• Supported medical staff by contacting patients to follow up on test results or to re-book appointments

• Trained several part-time Medical Administrators Travel and Lifestyle Consultant

Qualfon USA/Visa - Fort Collins, CO

July 2021 to January 2023

• Serviced 10+ different credit cards by conducting research and facilitating purchases for luxury lifestyle, dining, entertainment, and global travel

• Recommended the best dining, entertainment, attraction tickets, and travel experiences by conducting research on travel options and pro-actively anticipating cardholder needs

• Advised and arranged travel for large groups of people for weddings, seminars, business conferences, retreats, and other events

• Consistently fulfilled/closed 10+ cardholder requests a day Supervisor - Medicare and Retirement

BroadPath Healthcare Solutions (WFH) - Myrtle Beach, SC August 2020 to April 2021

• Virtually managed a team of 20+ Tier I Agents in the Medicare and Retirement department in order to mentor, motivate, and coach them on operations and productivity

• Assisted with implementing policy and procedure regarding candidate enrollment

• Kept track of and evaluated representatives, identifying and focusing on areas where they could improve

• Promoted to Operations Supervisor after working as a Tier I Customer Service Representative and Subject Matter Expert for three months

Front Desk Agent

Comfort Inn by Choice Hotels - North Myrtle Beach, SC September 2019 to April 2020

• Greeted lobby guests while maintaining a swift and pleasant check-in and check-out process

• Directed a team of six housekeeping and maintenance personnel and alerted the appropriate departments to promptly address guest issues

• Promoted local entertainment and sporting events, as well as making reservations for dining and activity establishments, boosting the tourism industry in the area Reservations Agent

Tilghman Beach and Golf Resort - North Myrtle Beach, SC April 2019 to September 2019

• Engaged guests and used active listening and effective interpersonal skills to provide high levels of customer service to each individual

• Managed online booking inquiries and assisted guests and travel partners with questions through the booking process

• Oversaw a wide range of customer service and administrative tasks in order to keep business moving smoothly and to quickly and effectively resolve guests concerns Shift Supervisor

Panera Bread - Myrtle Beach, SC

December 2017 to December 2018

• Established effective employee schedules and delegated task to take advantage of individual abilities and meet expected demands

• Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it

• Assisted store manager in executing store operations like developing and maintaining inventory controls, stock, new hire training, and implementing security, safety, and loss prevention strategies Education

BS in Music

Coastal Carolina University - Conway, SC

August 2012 to December 2017

Skills

• Microsoft Office (10+ years)

• Macintosh (10+ years)

• Customer Service Skills (10+ years)

• Communication Skills

• Management

• Medical Receptionist

• Restaurant Management

• Phone etiquette

• Restaurant experience

• Time management

• Reservations management

• Problem Solving

• Typing (60+ WPM)

• Appointment Setting

• Luxury travel planning

• Excellent written communication skills

• Excellent verbal communication skills

• Hospitality and Tourism

• QuickBooks Online

• QuickBooks Online Payroll

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