AYODELE ADEJUWON

Phone: 202-***-**** Email: ad4w0t@r.postjobfree.com

Objective: Dedicated and results-oriented Customer Service Professional with 7 years of experience in building and maintaining strong customer relationships. Adept at resolving inquiries, handling complaints, and improving overall customer satisfaction. Seeking to leverage my expertise to contribute to a dynamic organization's success. Professional Experience:

Customer Service Specialist Donik Sports Academy June, 2021 – July 2022

• Serve as the primary point of contact for customer inquiries, resolving issues promptly and ensuring customer satisfaction.

• Maintain a high level of product knowledge to provide accurate and helpful information to customers.

• Handle escalated customer concerns and complaints with a focus on problem resolution and customer retention.

• Collaborate with cross-functional teams to improve processes and streamline customer support operations.

• Consistently meet and exceed customer service performance metrics, including response time and customer satisfaction scores.

Customer Relations Manager Rizori Group November, 2019 – May 2021

• Managed a portfolio of key clients, ensuring their needs were met and exceeded.

• Conducted regular check-ins with clients to gather feedback and identify opportunities for improvement.

• Collaborated with sales and marketing teams to create customized solutions for clients, resulting in a 15% increase in client retention.

• Developed and implemented customer relationship management strategies to enhance overall customer loyalty and satisfaction.

• Led a team of customer service representatives, providing training and guidance to achieve service excellence.

Customer Service Representative Benneth Industries October, 2016 – October 2019

• Responded to customer inquiries via phone, email, and chat, addressing concerns and providing solutions.

• Processed customer orders, returns, and exchanges with a high level of accuracy and efficiency.

• Maintained detailed records of customer interactions and inquiries using CRM software.

• Actively participated in regular training sessions to stay updated on product knowledge and service protocols.

• Contributed to a 10% increase in overall customer satisfaction ratings during tenure. Education:

Obafemi Awolowo University BSc. Psychology September 2007 – June 2011 Skills:

• Excellent communication and interpersonal skills

• Proficient in CRM software (e.g., Salesforce, HubSpot)

• Conflict resolution and problem-solving abilities

• Strong attention to detail and time management

• Multitasking in a fast-paced environment

• Adaptability and a willingness to learn

Languages:

• English

References:

Available upon request.