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Customer Service Representatives

Location:
Lagos, Nigeria
Posted:
April 10, 2024

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Resume:

GODWIN IKPECHI DICKSON

* ********* ******, *******, **** 12, Lagos.

PHONE NO: 081******** E-MAIL: ad4w0m@r.postjobfree.com

SUMMARY

To contribute maximally in a challenging environment to the achievement of organizational set goals and objectives by improving and adding value to production thereby being efficient and effective towards achieving organizational and personal objectives.

SKILLS

• Proficient with Microsoft Office—Word, Excel, PowerPoint, Outlook

• Excellent Filing and Record Keeping.

• Knowledge of selling with exceptional service.

• Excellent Team player, Flexible, Detail – oriented and Stimulating Team Builder.

• Excellent ability to carry out assigned duties with little or no supervision.

• Excellent communication and customer handling skills (Resolving Customer Queries, Customer's Complaints Handling).

• Self – motivated, highly Initiative, highly result focused and Goal – driven.

• Excellent computer skill and good command of English (Written & Verbal).

• Good leadership and Management skills, including ability to work under pressure.

• Eager to learn, Friendly, Adaptable and a Fast learner.

• Attention to detail.

• High Degree of Discipline, Independence, Maturity, Courteous and well mannered.

• Ability to manage time and prioritize work.

WORK EXPERIENCE

06/2019 – 02/2022 FORU SOLUTIONS BV LTD

HEAD OF VESSEL OPERATIONS/ DEPUTY MANAGER

Allocate resources to carry out vessel loading and unloading plan.

Conduct audits on compliance with Workplace Safety and Health (WSH) requirements.

Deploy staff to match operational demands.

Facilitate communication between the executive and working staff.

Monitor vessel arrival and discharge to coordinate cargo loading and unloading.

Oversee cargo handling operations.

Perform daily planning on resource allocation (berths, yard and stowage planning).

Propose workflow improvements to improve efficiency.

Recommend initiatives to enhance vessel operations and productivity.

Supervise lashing operations. Ensures that cargo is secured on vessels, berths and unearths vessels.

Supervising and solving day-to-day issues and proposes improvements to workflow in order to enhance productivity and efficiency of the port operations. HEAD OF HAULAGE AND TRANSPORT OPERATIONS/ DEPUTY MANAGER

Planning routes and load scheduling for multi-drop deliveries.

Booking in deliveries and liaising with customers.

Allocating and recording resources and movements on the transport planning system.

Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.

Communicating effectively with clients and responding to their requirements.

Booking sub-contractors and ensuring they deliver within agreed terms.

Directing all transportation activities.

Developing transportation relationships.

Monitoring transport costs.

Negotiating and bargaining transportation prices.

Dealing with the effects of congestion.

Confronting climate change issues by implementing transport strategies and monitoring an organization’s carbon footprint.

02/2017 – 05/2019 LARA BUSINESS CENTRE

COMPUTER OPERATOR/ MANAGER

Determines sequence of operations by studying production schedule.

Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.

Starts operations by entering commands.

Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.

Documents problems and actions by completing production logs.

Resolves user problems by answering questions and requests.

Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintains client confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed. 2016 INDEPENDENT NATIONAL ELECTORAL COMMISSION, OWERRI - NIGERIA

-AD-HOC Staff

ASSISTANT PRESIDING OFFICER (APO1)

The Assistant Presiding Officer is really the second-in-charge of the Polling Station, and assists the Presiding Officer with a number of the essential duties. In addition assisting in a number of specific duties that the Assistant Presiding Officer must perform, and which can be observed by electors entering a Polling Station. These duties are:

Double-checking the National ID Card of all electors against the GECOM Registration record.

Entering on the counterfoil of the ballot paper, the serial number of the elector as it appears on the Official List of Electors.

Stamping the Official Mark (Six Digit Number) on the back of the ballot paper (Top and Bottom).

Using the specimen ballot paper, the APO enlightens (if necessary) the elector on the procedure associated with marking the ballot paper, thusly therefore choosing the Political Party of his or her choice.

Demonstrating to and instructing the elector on how to fold the ballot paper after marking vote.

Delivering the ballot paper to the elector and directing him or her to the voting compartment and the Ballot Clerk.

11/2015 – 11/2016 RIVERSIDE PRIMARY SCHOOL, IMO STATE – NIGERIA NATIONAL YOUTH SERVICE CORP (NYSC) –

CLASS TEACHER

Succeeded in impacting more knowledge into the students

Teaching of over 70 students

Responsible for the day to day class activities.

Creating of a curriculum that can carry the students along to maximize their potentials 03/2014 – 08/2014 FARM SUPPORT BREEDER NIG LIMITED (MARCH-AUGUST 2014) POULTRY SUPERVISOR (I. T. STUDENT)

Supervises and coordinates activities of workers engaged in raising poultry, collecting eggs, crating fryers, and maintaining equipment and facilities on poultry farm: Confers with farm manager to ascertain production requirements and to discuss condition of equipment and status of supplies.

Assigns workers to duties, such as collecting and candling eggs, feeding and vaccinating poultry, crating and shipping fryers, and cleaning and fumigating chicken houses.

Directs maintenance and repair of facilities and equipment, such as chicken houses, automatic feeders, and layer nests.

Trains new workers.

Participates in work activities to expedite work load.

Prepares worker attendance, egg production, feed consumption, and poultry mortality reports.

Performs other duties as described under SUPERVISOR Master Title.

May be designated according to type of farm as Supervisor, Brooder Farm; Supervisor, Egg- Producing Farm; Supervisor, Fryer Farm; Supervisor, Pullet Farm; Supervisor, Turkey Farm. EDUCATION

2016 Project Management Professional Institute, Ibadan – Nigeria Member and graduate of project management professional institute (PMPI) 2009 – 2015 Ladoke Akintola University of Technology, Ogbomoso - Nigeria

• Bachelor of Technology (B.Tech. Hons) in Agricultural Economics 2001- 2007 Ori-oke Community High School, Ogbomoso, Oyo State – Nigeria

• Senior Secondary School Certificate

1996- 2001 Baptist Primary School Antete, Oyo State - Nigeria

• First School Leaving Certificate (FSLC)

CERTIFICATES AND HONOURS

2019 Occupational Health and Safety Awareness Training (Terminal Operations) 2019 Certified ISO 9001:2015 Internal Auditor

2016 N.Y.S.C discharge certificate

2015 B-Tech. Agric.

2016 Member and graduate of project management professional institute (PMPI) 2008 Senior school certificate examination (S.S.C.E) 2004 Junior school certificate examination (J.S.C.E) 2001 First school leaving certificate (F.S.L.C)

PERSONAL DATA

Sex: Male

Date of Birth: 16th April, 1993

Nationality: Nigerian

State of Origin: Benue State

HOBBIES

Reading, Listening to News and Travelling

REFEREES

Provided on request



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