Angela Jones

**** *. **** ****** *********, PA **104

610-***-****

ad4vyz@r.postjobfree.com

RECEPTIONIST

Service-focused, technically skilled and hardworking professional who infuses initiative, enthusiasm, persuasiveness, tenacity, intense customer focus and dependability into any team. Experience includes various positions in the retail sales, paralegal and legal assistant fields. Believes that instilling a shared, enthusiastic commitment to customer service is a key driver of goal attainment and is committed to leading by example and ensuring compliance with all customer relations, safety and security, and operations policies.

KEY SKILLS

Customer Relations & Retention Office Organization & Administration Front Office & Telephone Reception

Records & Database Management Filing & Data Entry (70 WPM) Complaint Handling & Resolution

Retail Sales & Marketing Cash & Credit Card Transactions Merchandise Display & Stocking Inventory & Loss Control

EMPLOYMENT HISTORY

Apl Logistics, Breinigsville, PA

Customer Service/Warehouse

May 2015-August2018

●Receive/prepare paperwork

●Operate a computer

●Answer phones

●Shipping, receiving, checking in trucks

●picking/packing

●Creating invoices, billing companies, finishing paperwork, talliated orders for product distribution, payroll

●Processing daily logs and warehouse reports

●Inventory with RF gun and computer

McDevitt’s Towing, Kenosha, WI

Dispatcher/Billing March 2014-April 2015

●Receive/prepare work orders

●Relay orders/messages to drivers using phones; advise drivers about traffic problems such as accidents, congestion,road work or bad weather conditions

●Oversee all communications with insurance companies, drivers, qnd customers

●Determine types of equipment/vehicles to send and which drivers to send on lock-outs, tows, tire changes/air, winch outs according to work orders.

●Issue invoices to customers/ insurance companies assuring the billing was correct.

●Paperwork for all insurance companies/ entering invoices by electronic data interchange

Bruno M. Rizzo, Attorney at Law, Burlington, WI

Paralegal / Legal Assistant Oct 2013-Jan 2014

●Liaison between attorneys, clients, healthcare providers, insurance carriers, law firms and government agencies

●Tactfully handled sensitive/confidential issues and prepared content-specific case files and client presentations

●Performed data entry, coordinated meetings, drafted correspondence and managed in/outbound mail

Kohl’s Department Store, Allentown, PA

Guest Services / Sales Associate

Oct 2009 – Aug 2010

●Managed front-end operations to build productive relationships, customer loyalty and ensure efficient operations

●Resolved customer complaints through creative problem solving, restored trust and achieved win-win outcomes

●Maintained solid product knowledge and an awareness of promotions, advertisements and price changes

Target, Allentown, PA

Team Member / Cashier

Mar 2008 – Aug 2010

●Courteously greeted customers and efficiently processed transactions within fast-paced retail environment

●Prepared departments for upcoming sales, marking displays, shelves and racks with appropriate signage

●Processed merchandise, monitored floor inventory and participated in year-end inventory counts

American Family Thrift, Allentown, PA

Cashier

May 2006 – Mar 2008

●Operated cash registers to itemize, total and collect payments for customer purchases

●Preserved integrity of cash transactions and balanced drawer at the end of each shift

●Assisted with floor moves, merchandising, maintenance and housekeeping

EDUCATION

Allentown College – Allentown, PA

Associate’s Degree in Paralegal and Legal Administrative Assistant, Sept 1997 – May 1999

~Full details provided upon request~

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