KENDRA THOMAS

Email: ad4vy9@r.postjobfree.com Phone: (229) 669 – 1570

SUMMARY:

A creative, organized, and detail-oriented Social Service & Business Management professional offering at least 8 years of experience in the field seeking career opportunities; I value organization, process improvement, following policies & procedures, & teamwork.

EDUCATION:

High School Diploma: Monroe Comprehensive High School 2010 KEY COMPETENCIES:

• Data Collection/Entry

• Case Management

• HIPAA

• Report Generation

• Chat Support

• Medicaid / Medicare Guidelines

• Risk Mitigation

• Patient Registration

• Service Coordination

• Microsoft 365

• Service Coordination

• Office Management

• Disability Services

• Accounting

• CRM Tools

• Payment Remittance

• Family Planning

• Safety & Case Planning

• Eligibility Determination

• SSA Eligibility

• 35+ WPM

• Application Assistance

• Account Management

• Transcriptions

PROFESSIONAL EXPERIENCE(S):

Premier Disability Services

Remote

Application Support Specialist Dec. 2020 – Present

• Completes the online application for the claimant for Social Security Administration (SSA) benefits

• Asks a series of personal medical questions to collect client demographic information

• Uses several website, internal, and order management systems to provide service

• Operates call management software to answer calls, provide chat support, and input data

• Coordinates services for clients as needed such as doctor visits, test, and medication Harris Professional Care

Albany, GA

Business Office Manager Aug. 2018 – Dec. 2020

• Maintained essential billing and financial information for resident business files

• Managed accurate records of payor sources and explain bills to residents as needed

• Ensured accounts receivables are recorded accurately

• Reconciled room and board to monthly census

• Effectively communicated with residents, families, facility staff, and business office team members Hamilton Relay

Remote Telephonic Care Assistant June 2015 – Aug. 2018

• Provided quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition

• Relayed services to individuals who are deaf, hard of hearing, or have difficulty speaking

• Trained new employees ensuring growth of the establishment and greater customer service

• Processed an average of 75 inbound and outbound relay calls per day References Available Upon Request

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