SONIA TORRES

210-***-**** ad4vxn@r.postjobfree.com San Antonio, TX 78220

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. professional summary

skills

• Communication • Active listening

• Empathy • Warmth

• Problem-solving • Dedication

• Time management • Stress management

• Patient Assessment • Clinical Research

• HIPAA Compliance Training • Recording Patient Medical History

• Patient Preparation • Electrocardiogram (EKG)

• Administering Injections • Appointment Scheduling

• Call Management • Call Management

• Paperwork Processing • Data Entry

• Product Knowledge • Appointment Scheduling

• Scheduling • Active Listening

• Performance Metrics

experience

CUSTOMER SERVICE REPRESENTATIVE

S3 Shared Service Solutions LLC, Baltimore,

MD

Dec 2023 - Feb 2024

Maintained a high level of

professionalism when dealing with

•

Oct 2010

GED/ IN CLINICAL MEDICAL

ASSISTING CERTIFICATION

Southwest School of Business and

Technical Careers,

San Antonio, TX

education

difficult customers.

Handled customer complaints and

inquiries in a courteous and efficient

manner.

•

Provided exceptional customer service

to ensure customer satisfaction.

•

Demonstrated excellent communication

skills, both verbal and written, in order

to effectively interact with customers.

•

Resolved customer complaints promptly

and efficiently.

•

Developed strong customer

relationships and loyalty through

effective communication.

•

Maintained knowledge of company

products to provide helpful suggestions

and recommendations to customers.

•

CUSTOMER SERVICE REPRESENTATIVE

Tri-starr Talent Staffing Agency/Saferide

Health, US

Jan 2023 - Sep 2023

Take inbound calls from members,

medical facilities, transportation

providers and health plans and

accurately enter ride details to ensure

successful ride completion

•

Confirming member eligibility,

answering member inquiries regarding

transportation services

•

Identifying and assessing member's

additional needs

•

Intaking of member concerns and

actively working with other internal

departments to quickly address real-

time issues and other duties as

assigned.

•

CERTIFIED MEDICAL ASSISTANT

Dr. Aamir Malik, US

Aug 2021 - Oct 2022

Explain treatment procedures,

medications, diets, or physicians'

instructions to patients

•

Help physicians examine and treat

patients, handing them instruments or

materials or performing such tasks as

giving injections or removing sutures

•

Authorize drug refills and provide

prescription information to pharmacies.

•

Documented medical data in patient

charts, facilitating accurate records.

•

Scheduled appointments and

maintained patient records.

•

OFFICE MANAGER/ MEDICAL ASSISTANT

Dr. Migdalia Molina, US

Oct 2010 - Aug 2021

Made sure that all administrative tasks

and establishment are completed on

time and correctly

•

Manage patient records and handle

billings or budgets when necessary

•

Kept everything running smoothly

within the organization's standards

•

Explain treatment procedures,

medications, diets, or physicians'

instructions to patients

•

Help physicians examine and treat

patients

•

Authorize drug refills and provide

prescription information to pharmacies.

•

Monitored inventory levels and placed

orders when needed.

•

Supervised administrative staff, driving

front office operations and continuous

workflow.

•

08/2009, 10/2010, Medical Assistant Certification /GED, Southwest School of Business, SA TX education certificates

References available upon request

references

Contact this candidate