Miguel A. Diaz

Email: ad4vxj@r.postjobfree.com

Cell phone: 786-***-****

LinkedIn: www.linkedin.com/in/miguel-diaz-830561191/

SUMMARY OF QUALIFICATIONS

Tenacious, customer-focused Sales Manager with extensive experience navigating the complexities of the pharmaceutical industry, growing national and global accounts, and increasing revenue generation. Delivers compelling sales presentations to educate customers on product benefits and competitive advantages. Partners with healthcare providers to understand needs, improve access to medications, and enhance patient outcomes. Cultivates strong customer relationships and instills trust and confidence with every interaction. Adept at developing and leading teams, streamlining operations, and delivering exceptional customer service to maximize business success. Fluent in Spanish.

CORE COMPETENCIES

Global Account Management

Strategic Planning

Consultative Selling

Customer Relations

Contract Negotiation

Value Propositions

Business Development

Regulatory Compliance

Process Improvement

Pharmaceutical Products

Revenue Generation

Business Operations

Inventory Management

Team Leadership

Problem Solving

PROFESSIONAL EXPERIENCE

Pharma Natural, Inc., Miami Lakes, Florida

General Manager 2016 – Present

Directs all operations for a nutraceutical developer, manufacturer, and distributor. Leads a team of nine managers and 133 employees in producing high quality products, building customer relationships, and driving revenue generation. Oversees four buildings, including manufacturing and bottling, raw material inventory, final products, and client inventory.

Manages challenging customer accounts providing exceptional service and communication; secures orders, ensures raw material availability, coordinates packaging, collects payments, and follows up to immediately address questions and resolve problems. Grew monthly revenue by 35%.

Identifies potential leads and consults with prospects to present strong value propositions, emphasize benefits, and negotiate sales agreements.

Delivers outstanding customer service to promote account retention and business growth.

Negotiates vendor contracts to obtain competitive pricing, shipping rates, and volume discounts; reviews forecasting to refine ordering, manage inventory, and control costs.

Leads weekly meetings to review orders, plan production schedules, set goals and objectives, and resolve problems with internal processes or client accounts.

Develops manufacturing, production, and packaging plans to enhance efficiency and meet business demands.

Conducts quality control and quality assurance inspections to minimize errors and waste.

Maintains current business licenses, ensures compliance with FDA regulations and audit standards, and verifies employees are adhering to proper policies and procedures.

Designed preventive maintenance program for $6M of equipment; performs daily inspections and repairs to improve safety, optimize use, and minimize downtime.

Created an employee rewards program to measure performance, enhance accountability, and increase motivation through positive recognition.

Implements process improvements to streamline operations, drive efficiency, and elevate organizational effectiveness.

Coordinates logistics to ensure orders are manufactured and delivered accurately and on time.

Coaches and mentors employees to strengthen leadership skills, performance, and productivity; provides constructive feedback and empowers individuals to advance in their careers.

Spearheaded factory relocation project and saved the company more than $250K in industrial moving fees by leading a team of 80 employees in moving and installing equipment in a new facility during annual shutdown.

Pharma Wholesale Corp., Hialeah, Florida

Sales and Operations Manager 2013 – 2016

Engaged in cold calling and followed up on leads to sell hard-to-find pharmaceutical drugs to international clients. Built relationships with hospitals, clinics, and physicians to source and deliver medications for oncology, HIV, sickle cell disease, anemia, alopecia, and other disease states.

Developed strategic plans and sales initiatives aligned with market trends and customer needs.

Monitored industry trends to identify areas of opportunity and increase revenue generation.

Negotiated favorable terms with pharmaceutical suppliers to secure drugs at competitive rates and resell to clients to maximize profitability and margins.

Purchased medications from national manufacturers, wholesalers, and distributors including AmerisourceBergen, Anda, McKesson, Pfizer, Eli Lilly, and Cardinal Health.

Trained and developed sales team on effective sales strategies, data analysis, customer relations, and problem solving to promote business growth and achieve goals.

Ensured compliance with audit requirements to successfully pass FDA and government inspections.

Pharma Express, Inc., Miami, Florida

Director of Operations 2000 – 2013

Provided 24/7 service to patients to fulfill orders for pharmaceutical drugs and medical equipment. Consulted with insurance companies regarding patient eligibility, coverage, and costs. Coordinated logistics to deliver equipment and medication to patients in a timely manner.

Grew annual sales from $1.5M to $7M within two years and reached $15M by 2013; significantly expanded client base through effective networking to increase brand awareness and build positive rapport.

Managed a team of 40 employees in consistently exceeding customer expectations; achieved 60% team First Call Resolution Score through implementing clear policies, procedures, and training.

Collaborated with case managers to understand patient needs, purchase equipment and pharmaceuticals, and arrange for delivery.

Negotiated service contracts with hospitals, nursing homes, and private practices.

Oversaw warehouse inventory and managed procurement to optimize stock levels while controlling costs.

ADDITIONAL PROFESSIONAL EXPERIENCE

Miami Management, Miami, Florida

Property Manager 1998 – 2000

EDUCATION

Bachelor of Science in Industrial/Organizational Psychology, Anticipated 2024

Bachelor of Science in Criminal Justice Administration

University of Phoenix, Miami, Florida

Associate of Arts in Business Administration

Florida National College, Miami, Florida

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