Veteran leader with a master's degree in business management, an undergraduate degree in finance, and 13 years experience overseeing sales, B2B sales, operational, and managerial staff. Experience creating and implementing sales and operational strategies. Servant style leader driving talent through development. Robust analytical experience in driving P&L growth and shareholder value. Looking to use my education and experience to pivot my career into the information technology field. Certifications and Licenses

CompTIA A+ (2024)

CompTIA Net+ (2024)

CompTIA Sec+ (2024)

Private Pilot Certification

Pilot License

Certified Personal Trainer

Skills

● Microsoft Active Directory

● HTTP / HHTPS / IP

● DNS configuration

● DHCP configuration

● UDP / TCP / SMTP / PPP / FTP / SFTP / TELNET / POP3 / IMAP / SSH

● IPV4 / IPV6

● RAID

● Firewall installation and configuration

● RFID, NFC, Bluetooth, 802.11 standards

● Thermal, ink jet, laser, impact printer, 3D printer (Resin and fiber) repair, setup, and support

● Motherboard / processor, memory, expansion card, power supply, hard drive, SSD drive and M.2 drive installation, troubleshooting, and support

● Microsoft office, PowerPoint, Excel, Outlook

● Windows administrative tools and Bios configuration

● Network Security / setup

● Cloud based storage (One Drive, Google, IOS, Android)

● Windows RDP / Google Chrome remote

● LAN/ WAN/ WWAN/ PAN/ VLANs/ VPNs

● VoIP

● Mobile cellular devices and connectivity (CDMA & GSM)

● Operating Systems: DOS, Windows (through v11 including Enterprise), Apple iOS, Android iOS

● Video Conferencing: Zoom, Webex, MS Teams, Blue Jeans, Google Meet

● Security Software: Verizon MDM, IBM Maas 360, Mobile Iron, Samsung Knox

● Computer Diagnostics and Repair

● Wireless Security

● Private Cellular Networks

● Geek Squad Manager (5 years)

● Programming Languages: C, C++, Assembly Language

● SaaS & HaaS

Work experience Summary:

IT advisor - The Way Cleaning

Senior executive account manager - Verizon

District Commercial Sales Manager - Best Buy

Senior General Manager - Best Buy

Freelance Experience

IT Advisor (Consultant)

The Way Commercial Cleaning – Huntsville, AL.

February 2022 to 2024

● Diagnoses and resolve hardware and software issues on company PC's in person and via remote login.

● Proficient in identifying and mitigating viruses, malware, and conducting network diagnostics

● Installed,configured, and troubleshot WI-Fi, hard line networks, printers, mesh networks, private cellular networks, and cellular devices.

● Conducts diagnostics on systems and installs various hardware components, including hard drives, SSD drives, NAND drives, memory, motherboards, CPU's, power supplies, video cards, and peripherals.

● Executed software installations, including operating systems, drivers, and other applications.

● Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment

● Managed asset inventory

● Follows documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

● Use remote desktop connectivity applications to solve client issues.

● Image hard drives and SSD drives to include cloning to upgrade systems.

● Delivery and setup of PC equipment to end-users.

● Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction

● Ability to provision and Support wireless devices.(E.g.,berry, Android, and iPhone)

● Install, maintain, troubleshoot Microsoft suite of products and other programs.

● Significant, demonstrated experience with Microsoft Windows operating systems installation,maintenance, and troubleshooting including Windows 11, 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

● Mobile device administration and troibleshooting

● Installed, administered, and maintained hard drive encryption software

● Install, maintain, and repair printers.

Work Experience

Senior Executive Account Manager (Enterprise)

Verizon - Birmingham, AL

May 2021 to January 2024

● Manage mid to large client accounts by representing the business channel externally with clients and internally by working with direct reports and supporting positions.

● Develop a thorough understanding of the client’s position in the market, their product/service, points of difference, and competitive landscape.

● Manage client input and feedback for all projects with detailed directions and timelines.

● Establish and build strong working relationships with business leaders at all levels.

● Manage day-to-day client communication and ongoing relationships as they relate to current, new, and upcoming projects.

● As necessary, visit clients, and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

● Manage and coach the internal team.

● Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis.

● Experienced with project management and account management.

● Effectively communicate with client leaders of all levels (C-level down to entry-level support roles)

● Ability to work independently and manage personal and team members' time, keeping deliverables and deadlines top of mind.

● Strong writing, phone, and presentation skills.

● Cross-functionally communicate with C-Suite executives.

● Vendor Management

District Manager Commercial Sales

Best Buy - Hoover, AL

January 2019 to January 2021

● Supervise and provide leadership to a team of store managers and employees within the district.

● Monitor and analyze store performance, including profit loss, sales, and expenses.

● Implement strategies to improve store operations, customer service, and overall profitability.

● Develop and execute business plans for the district to drive growth and achieve sales targets.

● Conduct regular store visits to ensure compliance with company policies and procedures.

● Collaborate with cross-functional teams to implement process improvements and drive operational efficiency.

● Lead and support new store openings, renovations, and other special projects within the district.

● Recruit and onboard store managers that further goals.

● Ensure operational efficiency for every store.

● Unify marketing efforts across locations.

● Improve customer service to elevate the company brand.

● Meet revenue goals across all locations.

● Enact consistent safety, security, and cleanliness standards.

● Communicate with regional branches and headquarters.

● Ensure all locations adhere to corporate and legal guidelines.

● Maintain budgets within acceptable ranges for each location.

● Make recommendations to senior management as necessary.

● Overcome operational challenges as they emerge.. Education

Master of Business Administration in Business Management Columbia Southern University - Orange Beach, AL

Bachelor of Science in Finance

Columbia Southern - Orange Beach, AL

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