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Customer Service Team Member

Location:
Riverdale, GA
Posted:
April 09, 2024

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Resume:

Delygha McGhee

ad4vw9@r.postjobfree.com

*** ***** **** *****, ******, GA 30606

(678) 906 - 7471

To work for a company that I can continue to grow and develop. Positive, motivated team member driven to boost company revenue through innovative management techniques. Organized and attention to detail, with 8 years of supervisor and management skills.

Experience

Education

5/2020 - Present

Shrees Daycare Center – Lead Teacher

Supervise a team of 30 employees

Prepare documents for each student daily log sheets.

Greet customers and providing excellent customer service.

Take inbound and outbound calls and troubleshooting patient complaints.

Keep records of daily and weekly goals and spreadsheets.

Ordering company supplies and keeping record.

Kept all records and documentation accurate and up to date with latest data to prevent errors

Create communication strategies to meet parent’s needs.

Update demographic information and process payments and copays

11/2017 – 3/2020

Jomar Transportation – WMS Supervisor

Supervise a team of 30 employees

Prepare SRM documents in conformance with Safety Management System Order.

Develop team communications and information for training and meetings.

Take inbound and outbound calls, and troubleshooting patient complaints

Keep records of daily and weekly goals and spreadsheets

Provide team building exercises

Kept all records and documentation accurate and up to date with latest data to prevent errors

Listen closely during team meeting to gain complete understanding of duties required for each shift

Create communication strategies to meet client objectives

Greet and check in patients

Update demographic information and process payments and copays

3/2013 – 10/2017

Fieldale Farms Cor. – Production Line Leader

Supervise production staff of 35 employees

Collaborate with internal teams to optimize operations across materials, handling, production and shipping.

Prepare, calibrate and monitored staff calls, and assisting with target goals

Greeting and check-in patients

Employee evaluations

Create efficient work schedules for each team member to maintain proper shift changes and deadlines

Evaluate employees’ strengths and assign tasks based on experience and training

Create daily sheet report for patient next day appointments

Order supplies for front office and floor techs

Excellent customer service to each patient and staff

2012

Central Georgia Technical College

Hawkinsville, GA

GED

Skills

Microsoft word

Communication Skills

Customer support

Leadership skills

Customer and team problem solving

Supervisor training

Critical thinking skills



Contact this candidate