Adrian Gutierrez

**** **** ****** *.

Texas City, TEXAS

409-***-****

ad4vvi@r.postjobfree.com

OBJECTIVE: A position where I can utilize my A+ Certification and computer skills to help an organization’s technical advancement.

Technical skills: A+ Certified Computer Service Technician, CompTIA

•Familiar with the lab environment for installing, upgrading and configuring stand-alone and networked computer workstations.

•Hands-on experience installing, configuring and upgrading laptop/ PC components of a personal computer including hard drives, Floppy drives, CD-ROM drives, memory, and Expansion cards.

•Experienced in both DOS/ Windows based operating systems for the purpose of system configuration and optimization.

•Configured network cables, installed network interface cards and loaded networking software to attach a stand-alone workstation to the network in a Windows Platform and Windows NT environment.

EXPERIENCE:

Insight Global

Home Depot

3/2022- 01/04/2024

Call center level 1 Hardware Product Support Technician

Providing Excellent Customer support remotely with VPN Global Protect. Working with Service now ticketing applications. Working with Avaya One X agent. Slack, Outlook, Microsoft teams. Cyberark, Microsoft Authenticator, Rsa Securid Authenticate. Onesupport . working Independently or part of a team. Escalate calls to level 2 when issues arise. Working with associates, Cisco support and Aruba support with network issues. Helping associates with point of sale issues, printers, scan guns, pin pads. Self checkout point of sale. Helping with paint support with calibration and application issues. Ordering replacement parts through the ticketing system.

Insight Global

HISD

11/2021-02/22

Helpdesk

Going to different school campuses and doing hardware inventory, Creating tickets for damaged laptops in Hisd footprints. updating Ipads and reimaging hp laptops.

Compucom

12/2019 to 08/2020

Field technician.

lexmark certified printer technician

Break fix technician.

serviced printers at office depot, Home depot and customer houses. worked on servers installed hard drive on server rack worked with level 2 support met sla contacted customer for appointment and confirmation of appointment times . worked in clearvision and astea. customer service and professional attitude.worked on target surveillance camera and pos workstation rebuild and hard drive swap on a 4 hour sla. I was in charge of a pos touch screen project installed over 12 in different target locations. worked overtime and after hours.

CSAT Solutions

08/2018 to 6/2019

Apple whole Repair Technician

Laptop Repair. Mlb replacement LCD replacement and top case replacement. Running Diagnostics in webpage. Writing troubleshooting Diagnostics in traveler web page.

Mobile Computer Geeks

04/2017- 07/2018

Computer Technician.

Troubleshooting computers. Laptop repair, break-fix (DELL, HP etc.) Virus Removal, Backing data files onto server and back to hard drive. Uninstalling programs and reinstalling programs. Computer cleanup. re-imaging Hard drives with new operating systems. Installing printers.

Johnnie on the Spot

07/2014- 07/2016

Delivery Driver, Maintenance Worker.

Work Duties: Took all Inventory of all portable Toilets in the yard. Repaired binding on portable toilets using drill gun and rivet gun. kept up on all delivery tickets including Scheduling time and pickup times. Worked with the manager on parts that needed to be ordered to complete job duties.

Saint Luke's Hospital

03/2014 -07/2014

Deployment technician.

Work duties configuring hospital computers with windows Xp. Re-imaged computers and wiped the computers clean from all information. Troubleshoot/ break/fix of laptops and desktops with DELL. Programmed Badge readers for hospital stations and programmed personal user's id on network and connected computers to network printers. Inventory Control and installed additional applications for specific computers.

Broadcom

December 2012 (Contract; end of the year project)

Deployment Tech.

Duties Performed: Windows XP to Windows 7 Data migration. Formatted Hard drive and reimaged hard drive. Copied bookmarks, Installed software. Input Notes into Remedy (closing ticket information tracker). Supported and break-fix of Dell laptops and desktops

Bank of America

02/2012-05/2012 (Contract)

Refresh Technician.

Duties Performed: Data Migration, backed up user PC and restored data, backed up and restored Microsoft Outlook PST email files. Download applications, Microsoft Office, Oracle 10g, Toad, and Edge. Re-imaged and restored Windows Operating System. Performed break-fix of DELL and HP desktops and laptops Called and set up appointments with PC users. Tracked old computers and new computers in Bart tracking website. Closed work orders.

Self-Employed/Contract Work

2010-2012

Worked on short term contract, worked as Computer Technician

EA Sports

09/201*-**-**** (Contract)

Level II Tech Support.

Helped users with network issues. Re-installed and re-imaged desktops.

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Qualxserv

02/2009-06/2009 (Contract)

Laptop and Desktop Technician.

Duties Performed: Completed all Dell laptop and Desktop certifications required for Vostro, Inspirion, and Latitude. Replaced motherboards, Processors, Heat sinks, Memory, Hard drives, and LCD screens. Closed ticket in Dell Tracking Service.

State Farm insurance

07/2008-10/2008 (Contract)

Computer Refresh Technician.

Performed computers refresh, migrated data from network to new PC. Ran scripts and installed network printers.

Microsoft Tell Me?

03/2008-04/2008 (Contract)

Deployment Technician.

Performed computer refresh, migrated data from old laptops to new laptops. Copied Microsoft Outlook data and My Documents.

AT&T

Tier 2 Tech Support Training

11/2007-12/2007 (Contract)

Worked on DSL Routers, Modems, Static Ip, and DHCP PPPOE.

Bank of the West

Point of Contact Technician.

12/2005-02/2006 (Contract)

Duties Performed: Initiate issue request for onsite technicians. Instruct techs on basic Questions, Update website with tech check in/check out. Add issues to the website. Screen tech questions to determine the level of importance to the support bridge. Email floor plans of the site to the technicians.

Bluecurrent.com

Deployment Technician.

06/2004-02/2005 (Contract)

Duties Performed: Data migration for Kaiser Hospital. Re-Image computers with Windows 2000 operating system. Installed devices in hospital. Monitors, keyboards. Connect all new devices to network printers. Deployed old computers to warehouses where computers were wiped and recycled.

QUIK STOP MARKETS, INC-Fremont, CA

Computer Technician.

2000-2003

Duties Performed: Working with Windows 2000, Windows NT P.O.S and DOS Environment. Configuring TCP/IP. Working with Programs like Word, Excel and Access. Computer Upgrades, troubleshooting and inventory control. Shipping and receiving. Testing and staging all new Hardware. Guiding end users through technical issues over the phone or dialing into the system. Field-tech, repairs and troubleshooting on site and on call 24/7.

EDUCATION:

Career Solutions, Union City, CA

A+ Certified Network Technician

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