Community Manager General
Resume:
Roxanna Rosa
Community Manager
Jacksonville, FL 32210
ad4vvh@r.postjobfree.com
Seeking a position to build a foundation with longevity in an Organization where I can utilize my experience, skills and become a valuable asset. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Inspire Communities - Jacksonville, FL
October 2023 to Present
Oversee the daily operations of two Manufactured Home Communities to include but not limited to hiring, training, rent collections, legal proceedings, budget allocations, implementation of new structures. Community Manager
RHP Properties - Jacksonville, FL
July 2021 to Present
1. Manage and deposit daily collection of all monthly rentals, late fees, etc. Implement scheduled rent increases per corporate notification and perform market studies. 2. Pursue delinquent rents and perform evictions within State and landlord laws and attend court proceedings as required. 3. Hire, train, motivate and manage onsite staff to ensure deadlines are met. Administer discipline with proper documentation. 4. Demonstrate leadership in corporate attitude, communication skills, and professional appearance. Exemplify adherence to company policies and procedures. 5. Inspect the community grounds and community-owned homes daily to maintain a clean, presentable appearance; identify any unusual activity; recognize and recommend areas for improvement to promote pride in community grounds. 6. Manage and assign tasks to the maintenance staff or maintenance supervisor through the use of the Maintenance Work Order system. 7. Enter lead information in the Bayshore Lead Tracker System and complete guest cards. “Leads” include but are not limited to people interested in purchasing Bayshore Homes or Bayshore Brokered Homes, moving a home into the community and etc. 8. Process, approve, and forward invoices in a timely manner to the Corporate Office; maintain petty cash; keep track of all expenses and receipts. 9. Maintain employees’ files, time sheets and records to coordinate accurate compensation and benefits. Communicate new assignments and policy changes to all staff immediately including recommendation of position changes and promotions. Perform staff reviews annually as directed by corporate. 10. Analyze budget variance reports monthly and prepare meaningful explanations to variance in excess of the established guidelines. 11. Analyze and audit all daily, weekly, and monthly reports and address any issues or incorrect information and be prepared to discuss with your Regional Manager. 12. Manage accidents, emergency situations, and immediate mechanical needs; report to the corporate office immediately and prepare the proper reports. At times this will require the Community Manager’s availability outside of normal work hours. 13. Manage the process and participate in the refurbishing of community owned homes. 14. Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment for all residents and team members. 15. Ensure all information is entered in a timely manner into the management software and is accurate and complete. 16. Build relationships with residents and respond to all resident needs to identify and resolve issues. 17. Coordinate the advertising, promotions and presentations of Bayshore homes as directed by Regional Manager or Director of Sales. Facilitate home sales transactions at the direction of the corporate office. Maintain and reconcile the Bayshore Database, Website and the management software (MA).
Juvenile Intake Officer
Washington County - Fayetteville, AR
January 2021 to May 2021
Supervised pre-adjudicated juveniles facing delinquency charges. Monitored the compliance with court order of juveniles and their families. Addressed an array of juvenile and family situations both of judicial and non-judicial in nature. Served as a liaison between Judiciary personnel and and families pending delinquency court trial procedures.
Referred families to Community service providers as needed. Behavioral Intervention Specialist
Springdale TDT
July 2019 to May 2021
Provided Behavioral Intervention services to adolescents as established in their treatment plan
● Life skills training, crisis stabilization, behavioral intervention and goal setting
● Functioned as part of a multidisciplinary team and reported client's progress to all members of the team periodically
● One on one coaching
● Classroom support to Educator
● Aided in reducing/eliminating negative or disruptive behaviors within a classroom setting
● Assisted students in identifying inappropriate behaviors and developed better behavior alternatives
Bilingual Scheduler/Advocate
Ozark Guidance Springdale Campus - Springdale, AR
September 2018 to July 2019
Appointment scheduling
● Interpreting for school based services
● Liaison between Mental Health Professionals and established clients to better serve their needs.
● Verified insurance and eligibility
Front Desk Coordinator
University of FL Proton Therapy Institute - Jacksonville, FL January 2018 to May 2018
Answering incoming calls and routing to respective departments
● A Liaison between Patient, Physicians and other staff personnel to ensure quality treatment
● Greeting visitors and setting a positive office atmosphere
● Comforting patient's anxieties awaiting treatment; answering patients' questions; maintaining the reception area organized
● Assisting patients in distress by responding to emergencies.
● Contribute to team effort by accomplishing related results as needed.
● Keeping patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
● Assisting with New patient orientation and explanation of facility protocols. Communications Technician
Ocala Police Department - Ocala, FL
August 2016 to May 2017
Assisted with answering all incoming phone lines to include emergency 9-1-1 lines and all non-emergency lines.
● Able to prioritize and handle large volume of incoming calls.
● Able to prioritize information and calls based upon the pertinent information obtained.
● Knowledge of geographic boundaries is needed to assist and respond appropriately to citizen requests for information, directions and service.
● Provided support to Inter-City agencies and referred citizens.
● Accessed numerous resources manuals and directories to provide thorough and complete service to peers and citizens.
● Cross training on all positions within the Communications Center.
● Operated standard computer keyboards and maneuvered various computer programs and the related software.
● Equipment Used: Vesta phone system, CIS CAD system, Enhanced 9-1-1 system, Fire alarm system, TDD system, multiple security Police Emergency Communications Officer
Jacksonville Sheriff's Office - Jacksonville, FL
May 2015 to August 2016
Assisted with answering all incoming phone lines to include emergency 9-1-1 lines and all non-emergency lines.
● Able to prioritize and handle large volume of incoming calls.
● Able to prioritize information and calls based upon the pertinent information obtained.
● Knowledge of geographic boundaries is needed to assist and respond appropriately to citizen requests for information, directions and service.
● Provided support to Inter-City agencies and referred citizens.
● Accessed numerous resources manuals and directories to provide thorough and complete service to peers and citizens.
● Cross training on all positions within the Communications Center.
● Operated standard computer keyboards and maneuvered various computer programs and the related software.
● Dispatched calls for service to on duty Police Officers.
● Assisted Police Officers in obtaining any relevant information for calls for service, requesting Inter- Agency aid and any pertaining support needed to
ensure diligence of service.
● Equipment Used: CIS CAD system, Enhanced 9-1-1 system, fax machine, photo copier, various printers, Fire alarm system, TDD system.
Roxanna Soto
Violation Officer Misdemeanor
Probation
June 2013 to February 2015
Salvation Army Jacksonville, FL
● Performed various preliminary and ongoing case management functions related to the supervision of adult offenders placed by the Court on Adult Misdemeanor Probation.
● Initiated Court action to include Probation Violation/Warrant Hearings, Probation Review Hearings, warrant requests, and Unscheduled Jail Time.
Attends and testifies in appropriate Court proceedings, including sentencing, revocations, order to show cause hearings, DUI Court, Mental Health Court,
bond-reduction hearings, and various legal motions.
● Meet with probationer informing them as to probation regulations, obligations, and requirements.
● Insured appropriate case documentation were completed accurately.
● Provided guidance and direction to probationer. Keeping the Court apprised to the degree of compliance with Order.
● Provided in-Court testimony, including sentencing recommendations.
● Maintained regular contact and served as a liaison with various agencies and individuals involved in the supervision, i.e. law enforcement, judges, prosecutors, public defenders, private attorneys, spouses, co-workers,
therapists/counselors, etc. As legally allowed.
Education
Associate's Degree in Criminal Justice
University of Criminal Justice - Gurabo, PR, US
March 2000
Skills
• 45 wpm
• Bilingual
• Phlebotomist
• Medical assistant
• Cpr
• Cpr certified
• Excel
• Outlook
• Powerpoint
• Word
• Law Enforcement
• Presentation skills
• Sales
Certifications and Licenses
CPR Certification
First Aid Certification
Additional Information
Skills ● EMD, EFD, CPR certified
● Bilingual(Spanish) Read, write, speak fluently
● Domestic Violence Facilitator, Medical Assistant, Phlebotomist
● Excel, Outlook, Word, PowerPoint, 45 wpm
Contact this candidate