RAGHAVENDRA VAIDYA

Lead PMO Manager

PROFILE

An exemplary communicator

with significant experience in

developing and maintaining

databases, reorganizing data

in readable format.

Performing analysis to assess

quality and meaning of data.

CORE COMPETENCIES

• Data Analysis

• MIS and reporting

• Talent Management

• Training and Development

• Analytical Thinking

• Problem Solving

CONTACT

PHONE: 922**-*****

EMAIL:

ad4vun@r.postjobfree.com

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PERSONAL DETAILS

DOB: 01-Oct-1978

Gender: Male

Marital Status: Married

Qualification: B.Sc Electronics

and Telecommunications.

WORK EXPERIENCE

Overall 17 years of experience

Organization Position From To

Capgemini Lead PMO Manager Feb-22 Till Date

Synechron Technologies PMO Manager Jul-17 Feb-22

Tata Teleservices Deputy Manager Nov-04 Jul-17

PORTFOLIO

CURRENT PROFILE SUMMARY

Handling PMO activities for HSBC account having

approximately 1200+ global headcount. Responsible to create weekly and monthly status reports, manage and improve resources’ utilization, manage and publish attrition report. Responsible to prepare monthly

forecasts in terms of financial as well as resource requirement prospective. Responsible to connect with other enablement function within the organization as a Lead PMO Manager.

Capgemini Technology Services India Ltd (present) from Feb’22 to till date Lead PMO Manager

Responsibilities

• Managing a team of 3 PMOs for effectively handling the entire process.

• Managing HSBC Project Management activities extensively on onboardings and governance.

• Establish weekly and monthly status reports.

• Maintain and integrating timesheets with client systems.

• Reports – Forecast, actual vs forecast.

• Working closely with Finance team on Actuals vs Forecast on monthly basis.

• Following up with internal BGV teams to reduce the onboarding time. Synechron Technologies Pvt Ltd (present) from Jul’17 to Feb’22 PMO Manager

Achievements

• Awarded with Best team performer award during the pandemic period.

• Key member of the Synechron BCP team.

• Awarded the team with ‘Best Team Award’

• Multiple star awards for performance and team handling

• Awarded with the Surpass Award for Q4 FY 17-18 for a saving of 1.2 Cr per year in telecom billing

• Promoted from Assistant Manager to Manager position during Apr 2019 Responsibilities

• Managing UBS Project Management activities extensively on onboardings, governance and BCP.

• Establish weekly and monthly status reports,

• Manage resource utilization for the account

• Publishing attrition report. Gathering metrics data for the metrics team.

• Resolve resource queries and escalate critical issues concerning the cost and budget of the projects

• Maintain and integrating timesheets with client systems.

• Responsible to raise Invoice to the client on monthly basis based on the timesheets

• Reports – Forecast, actual vs forecast, attrition report, Utilization report

• Connect with other enablement functions like quality team for project audits and compliance, finance team for project invoicing and budget requirements, resourcing team for project resource requirement, IT team for system related requirements

• Responsible to maintain and follow Project Closure documentation process.

• Inventory management and telecom billing for Pan India process.

• Key performance in getting the telecom billing down by 60% within the period of one year.

• Devised and implemented processes, procedures, systems, and internal controls to strengthen operations, increase productivity.

• Constructed exhibits from historical data modeling solutions enabling selection of the most efficient cost savings action.

• Reporting into Director, India Head

Tata Teleservices Pvt Ltd from Nov’04 to Jul’17

Assistant Manager: Customer Service Operations, Retentions, Account Receivables, Debt Management, Vendor management.

Achievements

• Nationally No 1 in Recovery bucket collection for the FY 13-14.

• Nationally No 1 in Retail collections and Bad Debt performance in the FY 08-09

• Rolled out End to End Customer Service model across Maharashtra circle.

• Successfully completed Six Sigma project on reduction of DSL churn FY 11-12 Responsibilities

• Managed Governance and Compliance PAN India for Enterprise Business.

• Conducted monthly Audit on payment vs posting for PAN India Top Corporate base.

• Cluster lead for Rest of Maharashtra, Active bucket collections for Pune, all bucket Collections of TC

& SME for Nagpur, Aurangabad, Nasik, Kolhapur and Goa. Billing of 9.5 Cr per month.

• Planning targets, monitoring numbers and achieving the targets on a daily, weekly & monthly basis in adherence to the pre-set standards.

• Effectively handling the Life Cycle Management of the TC, Retail, SME wired line customers.

• Responsible for resolving customer complaints on performance bottlenecks.

• Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations.

• Creating and sustaining an environment that fosters development opportunities for enhancing the existing performance levels. (Creating & implementing workflows to facilitate structured support in all areas and issues).

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