Customer Service Representative

ALESHA M. WILLIAMS

**************@***.*** 318-***-**** Monroe, La 71203

Summary

Personable and dedicated Customer Service Representative with extensive experience in the business industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed,and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical customer service representative who is talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 12 years of experience in quickly resolving any issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Personal Information

Birthday is August 5, 1992

Hometown is Monroe, LA

Loves to read

Love music

Open-minded and optimistic

Enthusiastic business administration major with excellent communication skills and a very strong motivation to succeed

Flexible and hardworking

Skills

Social media marking

Data entry

Positive attitude

Skilled multitasking

Focused and driven

Exceptional problem solver

Deadline driven

In-depth with fashion and trends

Approachable

Dedicated team player

Problem solver

Team player

Retail sales customer service

Sales expertise

Stockroom procedures

Organizational strengths

Customer relations

Courteous demeanor

Inbound and outbound calling

High-energy attitude

Active listening

Microsoft Office expertise

Retail experience

Accurate money handling

Recordkeeping and bookkeeping

Business operations understanding

Multi-line telephone skills

Professional and polished presentation

Flexible

Multitasking ability

Tech-savvy

Experience

Receptionist

12/2020 – 02/2024

Poly Processing Monroe, LA

Answered and directed incoming calls using multi-line telephone system.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Sorted incoming mail and directed to correct personnel each day.

Served visitors by greeting, welcoming and directing to appropriate personnel.

Supervised setup of conference rooms for meetings and office events in common areas.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.

Maintained important files, running reports and delivering updates on occupancy and revenue.

Greeted visitors to provide information and direct to appropriate personnel.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Verified accuracy of information and executed clarification of orders.

Processed and documented transactions in company database.

Communicated with customers to assist with order placement and offer updates on status and shipping.

Beauty Advisor

08/2013 - Current

Ulta Beauty Monroe, La

Showed customers how to apply makeup and other products to achieve desired looks.

Evaluated customer skin to determine unique conditions and skin type.

Made recommendations of appropriate products to meet customers' individual needs.

Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Kept counter and display areas in clean and neat fashion.

Accomplished and surpassed sales goals on regular basis.

Displayed merchandise to present visually appealing arrangements that drive sales.

Recommended products to customers to meet current needs or resolve specific concerns.

Finalized purchases and processed payments.

CSI/Customer Service Manager

02/2019 -11/2019

Banner Ford Of Monroe Monroe, AL

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Reviewed customer data to assess current issues and determine potential solutions.

Evaluated the quality of representatives' phone calls and provided feedback to management.

Referred customers to business partners based on individual preferences and demographics.

Resolved customer issues and diffused situations by listening to concerns and developing solutions.

Documented and scoped actions taken to resolve issues after service calls.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Handled customer complaints promptly and effectively.

Displayed strong telephone etiquette, effectively handling difficult calls.

Reviewed customer interactions and activity reports to identify and address concerns..

Receptionist

11/2015 - 02/2019

Hixson Automotive Monroe, La

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Provided clerical support to all team members to improve office efficiency and enhance productivity.

Sorted incoming mail and directed to correct personnel each day.

Kept reception area clean and organized to offer positive first impression to every visitor.

Took accurate messages for staff and management to facilitate open and speedy communication.

Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Answered and directed incoming calls using multi-line telephone system.

Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.

Deputy Sheriff

05/2011 - 01/2015

Ouachita Parish Sheriff's Office Monroe, La

Worked in the tax office, records office, and in the Civil division.

I answer calls, organized data, enter data, and help customers.

Automated office operations and managed client correspondence, record tracking and data communications.

Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.

Answered and directed incoming calls using multi-line telephone system.

Greeted visitors, assessed needs and directed to appropriate personnel.

Greeted customers, answered general questions and directed to appropriate locations.

Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Provided clerical support to all team members to improve office efficiency and enhance productivity.

Education

BBA: Business Administration

Expected in 12/2025

University of Louisiana At Monroe Monroe, LA

Associates of Applied Science: Business Administration

2014

University of Louisiana Monroe Monroe, LA, Louisiana

GPA: 3.0

References

Wilma Manning (Assistant Manager at Ulta) 318-***-****

Nikki Townsend (General Manager at Ulta) 318-***-****

Warden Patrick Johnson (Ouachita Parish Correctional Center)

Coach Patrick Williams at Wossman High School 318-***-****)

Dean Joe Lane (Delta Community College)

Christine Mercer (Manager at Hixson Ford) 318-***-****)

Austin McKinnley (manager at Cotton) 318-***-****

Glen Lewellyan 318-***-****

Julie Gryder 318-***-**** (Poly Processing)

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