Mr. Gabor Tamas

City of Elliot Lake,

Ontario, Canada

Mobile: 416-***-****

ad4vu4@r.postjobfree.com Cover Letter

Re: Summer Customer Service Rep. – Elliot Lake, Ontario

Dear Recruiter,

Please accept my attached Resume along with this Cover Letter for the above listed position at your organization. This letter is confirming that, I have an interest to full fill the recently posted opportunity for a Summer Customer Service Rep. position. Based on my Academic and overall Experiences, seems I could be a “good fit” to contribute with my continuously provided Professional Services and work activities, which is perfectly align with your organization’s requirements.

I am well-versed in Customer Service and Care – it could be direct and/or indirect contact through phone or in person – for general Customer Satisfaction, when I deliver the expected services. My collaborations towards all those Partners and Contacts are created inspiration, trust and encouragement, also generated a positive environment (with the win-win situation). I’m well experienced in the Hospitality and Service industry as a First Contact and Front-line Service provider, also front of the Public utilizing my Customer Centric vision. My Conflict Management/Mediator experiences, also my Professional appearance helped me to perform a well-handled unpleasant situations and sensitive information. My Critical thinking and decision-making abilities are just some of my soft skills along with my strong People knowledge. Worked as Clerk, Warranty and Customer Service Agent, handled Front Desk and “cold call” work activities. Previously I collected payments, carried out variable Admin and Registration work activities. I have a general knowledge of store operation and those related responsibilities, also in the office environment. Having an Intermediate skills with several computer programs – includes CRM/Microsoft Office and various device usage. Completed my Legal and Financial studies, upgraded my Management and Communication skills as well.

My work experiences were generated in Private and Commercial sectors, includes a unionized Crown corporations with Public Relations involvements. I built Trust and Respect between Parties and created success and healthy relationships for better future results and outcomes. My completed Professional Communication and Conflict Resolution upgrading training given me guideline how to handle a challenging situation during any Customer related disputes and to ensure that the experienced conflicts will be solved and settled in a professional manner.

The below listed info is gathered based on the feed backs by my previous Team Members, Team Leads, Former Customers, Recruiters, Inspectors, Business partners, Union Reps and Trainers. Therefore, the mentioned involved parties described me as follows:

A Physically and Mentally fit individual, adoptive and have a close attention on details. – A quick learner, Service and Business oriented with accurate work activities. Handling well Multi Tasks, Business and People related issues with fair and settling capability, reaching a mutual agreement between the involved parties. Helping hand to succeed and complete the daily operations. Demonstrates People knowledge and Problem-solving capabilities. My Sense of Urgency along with the Prioritizing capabilities are just some of my techniques to serv and perform better on my own.

I do understand and interpret properly the involved Guidance, Policies, Rules, Regulations, Processes and the applicable Municipal Bylaw and the related Canadian Law(s), also I am Security minded with store opening/closing experiences.

In my view, I would able to perform and contribute towards your Store/Department’s success with my daily service providing work activities, utilizing my Analytical, Math and Logistics methods. I’m an excellent troubles shooter during phone and/or in person using my investigation and fact-finding techniques with basic come in sense elements.

Overall, as a Customer Service Rep. Professional with Customer First vision and experiences, plus topping up with the high level of Hospitality/Customer Service/Care, it makes me ready to take the above listed opportunity.

I take responsibility for my actions and acts with integrity and respect in a professional manner.

I do understand Business and Financial Concepts along with Legislation requirements.

I’m a proven alcohol/drug/smoke and addiction free person with obtainable RCMP/VPD clearance.

I agreed for Pre-Employment Drug Test (if applicable). Proficiency in a second language.

Holding a Perfect Attendance Record and Unrestricted Professional Driver License (Category 2) with an absolutely clear Driving Abstract.

I am excited to move ahead with a possible interview through phone or by Zoom meeting, even in person to discuss the possibility of joining the LCBO Team with my flexible work schedule availability.

I look forward to hearing from you at your earliest convenience.

Sincerely,

Gabor Tamas

Mr. Gabor Tamas

City of Elliot Lake,

Ontario, Canada

Mobile: 416-***-****

ad4vu4@r.postjobfree.com

RESUME

Professional Summary

Motivated & trustworthy Customer Service/Clerical Professional with 10+ years of experiences in Customer Care fields. I’m specifically interested transit my knowledge and experiences towards new opportunities in Service Providing fields, to contribute towards into the LCBO Team and the Elliot Lake Community (locally).

Work History

Customer Service Agent/Management Professional - Canada Post Corp. - (Toronto, Ontario and Richmond, B.C) 2005 - 2022

My responsibilities were included but not limited to provide front line service towards Public and to protect the daily

operations in a Safe, Efficient and Timely manner, to align with the corporation’s best interest. Customer and Team

member’s care performed and Customer Satisfaction generated, along with profitable Business activities.

Education

E.L. Technical School (Europe) - Machinery Diploma (Europe)

Metal Fabrication and Tool & Die studies

CPC Management Certificate – Admin & Management Training (Toronto, Ontario)

People Management, Safety, Security, Operational Duties

CPC Management Training - Conflict Resolution Certificate - (Richmond, BC)

Informal or Formal process to find a peaceful solution to their dispute

A. E. Consulting - Professional Communicator Certificate – (Vancouver, BC)

CPC Management Training - Mediator Certificate – Mediator Training (Richmond, BC)

To facilitate discussion between parties in order to negotiate to a dispute

First Aid Training– Rescue 7 – First Aid Certificate (Richmond, BC)

To assist in case of Emergency until First Responders arrivals

Skills

-Positive and Welcoming People Person with Helping approach (Customer Service/Hospitality) with Problem Solving capability in a Diplomatic manner

-Physically and mentally fit individual with Professional Appearance and Customer centric vision (Safe lifting)

-Compelling Communicator with close listening skills, strong attention for details, with Resilience capability

-Quick learner and adopt easily new Policies, Rules and Regulations

-Experienced with Public/Customer Care, handling phone calls/email/personal interactions

-Excellent with Math, Calculations and Money Handling (basic bookkeeping)

-Courteous, Welcoming and Friendly, Positive approach with Helpful Intend for a Best Customer Satisfaction

-Repeated Business Provider with great Interaction creating and building Customer Base with 5-star level

Contact this candidate