Sonia Douglas

Phone: 470-***-****

Email: ad4vte@r.postjobfree.com

Professional Summary

I am an experienced Work At Home Agent who is able to create an efficient work environment based on your company's work at home guidelines (High speed Internet connection, capable home computer, usb headset etc...). Adept at utilizing computer productivity software (CRM, TCN, Deep, Twilio, OpenOffice, Microsoft Office, Microsoft-Teams, Gmail, Slack etc...), maintaining high levels of customer care, able to multi-task and able to learn new products or procedures quickly. I specialize in (B2B/B2C and inbound/outbound) Phone Sales, Appointment Setting, Customer Service and Lead Generation.

Experience

Work At Home Agent, part time (Appointment Setter and Customer Service)

Vietnam Veterans Of America (VVA)

Silver Springs, Maryland

Inbound/Outbound calls using dialer with CRM software to set appointments for donation pickups for veterans.

Explain the process of donation pickups and answer questions that donors may have about the process and acceptable donations.

Solve the problems related to scheduling and pickup of donations and send reports of donors complaints or compliments of drivers and pickup experience.

Call to remind donors of pickups and reschedule pickups as needed using Deep and Twilio software. (Google Calendar/Doc/Voice/Chat, OpenOffice and Gmail).

Work At Home Agent, part time (Appointment Setter and Customer Service)

Lifelong Insurance Agency

Tucker, Georgia

Use the predictive dialer with CRM software to talk with seniors about upcoming Open Enrollment and Medicare Supplement Plans for their medical needs.

Qualify seniors that need help with the process and transfer calls to the Specialist for immediate attention as needed.

Set appointment with qualified seniors for a Specialist to help narrow down and pick an option, for the Supplement Plan that best suits their medical needs.

Customer care, answer questions, confirm appointments, reminders and follow- ups as needed (use Google Calendar/Doc/Voice/Chat, OpenOffice and Gmail).

Sales Representative, part time (Phone Sales and Customer Service)

National Exchange Group

Atlanta, Georgia

Use Voip phone and computer, call prospects, promote various magazine pkgs.

Select magazines to match customer's interests.

Complete the sale, verify magazine package, billing and shipping information.

Customer care, answer questions, reminders and followups as needed.

Education

Florida Memorial College, Miami, Florida – Business

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