Linda G. Zukin, CPC, CPCD Revenue Cycle Professional

ad4vsy@r.postjobfree.com Linked In linda-zukin-776b5b178 561-***-**** Boca Raton, FL

Resourceful and results-driven professional with 20+ years’ progressive career enabling organizational growth through revenue and administrative management initiatives with a keen focus on accomplishing designated business targets. Credible history of facilitating clients in resolving revenue cycle issues by delivering quality guidance to billing teams regarding collections, contract analysis, denial and appeals management and report analysis. Recognized for reducing bad debt, improving cash flow, devising/implementing company procedures, analyzing trends, as well as formulating reports and presenting to senior management for informed decision making. Adept at evaluating employees’ performance, identifying areas of improvements, and delivering specified training aimed at enhancing organizational productivity. Areas of Expertise include:

Strategic Planning & Execution

Billing & Coding

Policies & Procedures Execution

Change Management

Auditing and Compliance

Analytics

Projects Management Initiatives

Training & Development

Relationship Management

Professional Experience

MODERNIZING MEDICINE Boca Raton, FL 2022 to 2024

SUPERVISOR OF RCM CLIENT ADVISORS

Supervisor for Ear Nose and Throat Team of 3 staff members, Gastroenterology Team of 4 staff and OB/Gyn Team of 2 members. Supported staff with client escalations and assisted them in solving global team issues. Introduced new department initiatives and ensured compliance. Provide training and education to staff when necessary, including performance improvement plans. Worked with clients to de-escalate issues, improve relationships and maintain client retention. Collaborated with management team on numerous projects for the department including global team instructions, quarterly business reviews and escalation improvement including quality assurance initiatives.

Senior Revenue Cycle Client Manager 2016-2022

Spearhead billing process as well as streamline off-shore administrative functions. Analyze weekly KPI reports and develop/implement robust strategies aimed at accomplishing reduced denials and improved revenue. Organize and manage meetings with client’s management aimed at analyzing trends, patterns, and opportunities with a keen focus on increasing revenue. Comprehensive knowledge of industry issues, updates, coding and compliance. Identified trends and devise cost effective solutions to increase revenue while reducing A/R. Accomplish maximum client satisfaction by providing information on monthly financial performance, denial trends, and opportunities to improve outcomes. Enhanced off-shore team skills through study review and delivering consistent feedback. Use of data Analytics tools to assist in trending analysis. Achieved Dermatology CPCD coding credential. EHR/PM System: Modernizing Medicine EMA/PM. Specialties: Dermatology

Key Accomplishments:

Consistently met corporate objectives, revenue goals, client relationships and above average annual reviews.

Played an anchored role in reducing AR and increasing revenue for 16 clients of +$20M in AR.

PAIN MANAGEMENT STRATEGIES Boca Raton, FL 2015 to 2016

Practice Administrator/Billing Specialist

Strategically positioned as practice administrator/billing specialist for pain management practice of two physicians. Delivered visionary leadership to seven staff members and reported to physician owner for informed decision making. Played an anchored role in enhancing organizational productivity by updating practice tools, including payroll, edi functionality, compliance issues, established/implemented policies, defined meeting agendas, and training tools. Managed physician presentations and speaking engagements. Directed billing staff in managing day-to-day operations, including A/R process and appeals management. Managed training programs for ICD10 and organized for webinars and purchased coding tools. EMR/PM System: Greenway

Key Accomplishments:

Improved automation and coding in six months that ultimately resulted in increasing revenue by 17%.

Developed and fostered productive relationships with vendors that reduced expenses.

DIAGNOSTIC CENTERS OF AMERICA Delray Beach, FL 2012 to 2014

Revenue Cycle Manager

Steered regular billing operations, directed 12 employees in billing department as well as 12 authorization and benefit staff members. Performed various HR functions, including recruiting/hiring industry top talent, evaluating employees’ performance, and firing underperformers. Devised and implemented robust policies/procedures as well as developed AR teams aimed at achieving defined corporate objectives.

Key Accomplishments:

Streamlined workflow that increased revenue by 12.5%.

Managed claim projects while building and fostering productive relationships with provider reps for resolving and paying $1.5M+ in unpaid claims.

Increased PFP (paid on first pass) to 98%.

NEURO PAIN CONSULTANTS Clarkston, MI 2008 to 2012

revenue cycle manager

Served as RCM manager for four Neurosurgeons, six Pain Management physicians, two PM&R physicians and Physic al Therapy services across geographically distributed six locations. Delivered quality guidance to 16 staff members at Clarkston location as well as spearheaded all billing, coding, and compliance operations. Established all training and education for the department and mentored staff through the CPC training and exam. Developed documentation auditing program and provided results and education to physicians and mid-level providers using national guidance and specialty specific carrier policies. Performed monthly financial close and all reporting to upper management and physicians. Denial and A/R Analysis and Trending kept revenue consistent and A/R under one month of charges.

Key Accomplishments:

Achieved more than $100K in incentive payments for providers by maintaining documentation, delivering training, and administering PQRS incentive program.

Accomplished PFP consistently above 91%, Appeal Wins 98%.

Commended by top management for consistently meeting and exceeding financial goals and achieving 100% of yearly performance bonus.

Authored OIG Compliance Plan for Organization and maintained annually.

Additional experience as Billing Manager for Cardiology & Vascular Associates and as Sales/Consulting Executive for CRT Medical Systems.

Education & Credentials

Accounting, Business Management

NORTHEASTERN UNIVERSITY

Accounting

OAKLAND COMMUNITY COLLEGE

Professional Development: Credit Management Program ICD10 Proficiency Certification AAPC Certified Professional Coder credential Certified Dermatology Coder credential classes, conferences and webinars on auditing, coding, compliance and management

Professional Affiliations: AAPC AAPC Palm Beach Chapter RBMA HCCA Society for Pain Practice Management

Publication

Co-authored “How To Open a Private Practice from A to Z”

Published for Michigan State Medical Society Members

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