Ricardo Bonilla

Telephone: 818-***-****- 832-***-**** Email: address ad4vsa@r.postjobfree.com

Qualifications

Leadership ~ Training ~ Customer Service ~ Hospitality

Organized, customer-centric Manager with more than 30+ years of experience in the hospitality industry. Expert relationship- and consensus-building abilities at every level of an enterprise. Adept in training cross-functional teams in areas of customer service and operational excellence. Acknowledged throughout my career for exceptionally strong project management, communication, and business development skills.

Key Competencies & Skills

Business Development • Hospitality • Customer Service • Quality Control • Cost Control • Employee Engagement & Retention • Purchasing • Marketing • Analytical Thinking • Performance Metrics • Relationship Management • Vendor Relations • Hotel Operations • Sales Management • Team Building Diversity • Training • Project Management • Consultation • Program Development • Deadline Driven • Customer Centricity • Business Start-Up • Needs Assessment • Feedback Loops • Local Store Marketing • Leadership • Coaching • Community Relations • Audits • Budget Management • Guest Satisfaction • Brand Standards • Delegation • Communication • Reporting Strategic Planning • Cross-Functional Teams • e-Learning • Human Resources • Employee & Labor Relations • Organization • Problem Solving • Professionalism • Integrity • Confidentiality • Judgment/Discretion • Computer Literacy • Microsoft Office Suite • Franchisee Orientation

Professional Experience

Hotel Manager

•Actively hires, mentors, and trains numerous Managers across multiple brands, enabling them to become more productive, confident, and successful leaders

•Provide active oversight of all financial aspects of each hotel, including P&L, CapEx, forecasting, and budgeting.

•Ensure brand QA performance and approve action plans generated by each hotel

•Ensure cost-effective controls and revenue management techniques are being utilized effectively

•Acts as a role model and provides direction that reinforces the company culture

•Develops and implements policies, procedures, and systems to improve business operations in an ever-changing environment

•Closely monitor, participate in, and direct sales activities, ensuring all areas of opportunity are being cultivated

Front Office Manager /Assistant Front Office Manager

•Take care of guest issues, keep track of employees' work schedule, daily operations, and job performance, assign rooms for incoming reservations, keep communication with other departments, prepare airline crew sign-in sheets for check-in as well as any groups, looked over bell desk concierge and make sure the shifts run smoothly.

•Night Auditor, corrected mistakes from all departments. Balanced food and beverage activities, as well as all credit card transactions, and sent deposits to the bank. Closed all operations, and updated system for the following business day.

Executive Housekeeper/Housekeeping Manager

•Responsibilities included guest service, management and motivation of Housekeeping teams, and any other responsibilities that ensure overall satisfaction to our associates and guests

•Run housekeeping reports, prepare room assignment sheets for the room attendants, room inspection, as well as public areas, employee scheduling, cleaning projects, inventory, and ordering of linen and supplies, payroll, Labor Tracker, and looked over the laundry Dpt.

Work Experience

Executive Housekeeper

Marriott Energy Corridor Full Service ( 206 )

March 26 2022 to 06-26-2023

Executive Housekeeper Manager

Esprin Hill Hotel Downtown Houston

November 2019 to June 2020

On-Call Executive Housekeeper

Winter Industries

June 20 2018 to present

Overnight Manager/Housekeeping Manager

Intercontinental Hotel Medical Center Houston - 354 Rooms

January 2019 to November 2019

Executive Housekeeper

Holiday Inn NRG - 238 Rooms

June 2017 to January 2019

Executive Housekeeper

Hilton NASA - 242 Rooms

February 2016 to June 2017

Executive Housekeeper

Park Inn Hotel by Radisson and Baymont by Wyndham. Dual Hotels – 379 Rooms

January 2014, to February 2016

Front Office Manager

Radisson LAX (currently the Hyatt LAX) - 580 Rooms

March 2011 to January 2014

Assistant Hotel Manager/ Hotel Manager

Extended Stay America, Different Locations

December 2008 to March 2011

Education

Bachelor in Accounting Pasadena City College, Pasadena, CA

PMS Cisterns: Night Vision, Light speed, Galaxy UX, Fidelio, MSI, Image computers, Opera, OnQ, Pyramid Room key, Go-Concierge, Quore (Payroll Cisterns) Kronos, EDP, Affiliated, Workday, HotSOS, AliceApp Savi

References

Antonette Romero – 310-***-**** Radisson LAX CA

Letizia Arellano – 832-***-**** Hilton NASA Houston

Marcy Fernandez – 832-***-**** Holiday NRG

Jacky Crist – 713-***-**** Spring Hill Down Tow

Rossy Martinez - 832- 228-3220 Winters Interprice

JP – De La Garza 713-***-**** Marriott Energey Corridor

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