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Customer Service Social Media

Location:
Richmond, VA
Posted:
April 09, 2024

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Resume:

Alexandria Bates

Glen Allen, VA *****

ad4vrv@r.postjobfree.com

+1-804-***-****

Producer skilled in helping creators experiment, develop, and make innovative content to make their vision come to life. Adept at facilitating the creation, tracking, and transfer of relevant information across various groups and departments to drive efficient content delivery. Interested in developing content that includes diversity in people, stories, and cultures. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Client Advisor

Nextten Stauer, LLC - Glen Allen, VA

July 2023 to Present

• Build strong relationships with clients through effective communication and personalized service.

• Educate customers on the significance and characteristics of a variety of gemstones, cuts, and settings.

• Stay informed about industry trends, market competition, and product updates.

• Utilize effective sales techniques to drive revenue and meet business objectives.

• Address and resolve client concerns or issues promptly and professionally.

• Effectively balance customer service, sales, and product knowledge to create a positive and rewarding experience for clients.

Producer

Onest Network - Miami, FL

April 2023 to October 2023

• Work with live streams in several niches and categories.

• Virtually meet and guide the talent

• Go through the deliverables communicated by a sponsoring brand with the talent.

• Instruct the talent on what needs to be prepared.

• Position segments.

• Monitor and manage the live stream.

Producer/Writer

LORD & BATES LLC - Glen Allen, VA

October 2020 to March 2023

• Successfully produced two podcast series covering social and career topics for a target audience ranging from 18 – 45 years of age.

• Consult with the host to provide strategic direction and guidance for each episode.

• Spearheaded pre-production efforts by finding and pre-interviewing guests, writing scripts, and scheduling recording sessions.

• Initiate the post-production processes by reviewing /editing audio for the story and selecting snippets for multiple social media platforms including Instagram, Facebook, Tik Tok, and YouTube. Best Buy Sales Consultant

Best Buy - Glen Allen, VA

September 2021 to September 2022

A best buy sales associate typically has a wide range of responsibilities, which can include: Performing customer service duties such as greeting customers, answering questions about products, and helping them find what they are looking for. Helping customers order products online for home delivery or in- store pickup.

Metadata Specialist

NBCUniversal - New York, NY

April 2022 to August 2022

• Provide metadata proofreading and copyediting services for a high volume of video content requests under deadline pressure, emphasizing daily episodic content from NBC's affiliate brands.

• Enforce editorial style guide and metadata specifications, adjusting internal standards to accommodate product updates as required.

• Collaborate with internal stakeholders and external vendors to maintain copywriting communication channels, workflows and approval processes.

• Support series synopses and episodic metadata delivery cadence, helping to streamline review, revision, and submission procedures. Production Assistant Production Assistant

THE AMERICAN ACADEMY OF DRAMATIC ARTS - New York, NY July 2019 to March 2020

• Assisted with five productions with a company of actors and crew members, including Her Naked Skin, Picnic, Tartuffe, Frontier san Frontiers, and Ramaz.

• Collaborated with the Director, Stage Manager, Head of Props, Head of Scenery, and the Technician to document scenery locations, conduct blocking for each scene, track character prop usage, and set up all lights and equipment.

• Coordinated with each Stage Manager to develop a system to distribute show paperwork, including call sheets, scripts, and reprints; created a daily rehearsal log to document scenes rehearsed, attendance, breaks, and production issues.

• Liaised between the Director, Stage Manager, Costume Designers, and other crew members to facilitate communication, leverage creative problem-solving to resolve issues proactively, and ensure directional alignment across departments

Customer Service Associate

WAWA - Richmond, VA

May 2016 to May 2018

• Served 100+ customers daily, providing customer service, guidance on stocking locations, and ringing up purchases as a cashier; maintained general store upkeep and cleanliness to provide an ideal shopping environment.

• Trained and worked as Barista and Deli Worker, memorizing 20+ coffee and specialty drink recipes and 25+ deli combos.

• Recognized by management with customer service awards and by teammates with employee rewards from coworkers for assisting when needed.

Education

Bachelor of Arts in Applied Arts and Media

Antioch University

June 2021 to Present

Associate of Occupational Studies (AOS) in Dramatic Arts The American Academy of Dramatic Arts

September 2018 to June 2020

Skills

• Post-production

• Accounting

• Project management

• Research

• Content development

• Photography

• Video Production

• Filming

• Journalism

• Metadata

• Video Editing

• Writing skills

• Communication skills

• Editing

• Creative writing

Certifications and Licenses

CPR/First Aid/ BLS Instructor

March 2022 to March 2024

The Adult First Aid/CPR/AED course incorporates the latest science and teaches students to recognize and care for a variety of first aid emergencies such as burns, cuts, scrapes, sudden illnesses, head, neck, back injuries, heat and cold emergencies and how to respond to breathing and cardiac emergencies for victims about 12 years and older. Successful students will receive a certificate for Adult First Aid/CPR/AED valid for two years.

Assessments

Project timeline management — Proficient

January 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient October 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Planning & execution — Proficient November 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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