Customer Service Entry Level

JOSEFA SANCHEZ

ad4vrs@r.postjobfree.com 708-***-**** Northlake, IL 60164

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Experience

coolabfoods Franklin Park, IL

Sanitation Supervisor

08/2023 - 04/2024

Conducted daily safety and sanitation inspections of all food production areas to ensure compliance with regulations.

Developed and maintained a comprehensive sanitation program, including training employees on proper cleaning techniques.

Monitored employee performance in order to ensure that established standards of cleanliness were met.

Identified potential contamination sources and took corrective action as necessary.

Maintained records of sanitation activities, such as temperature logs and chemical usage levels.

Assisted in the development of standard operating procedures for sanitation processes.

Ensured all equipment was properly cleaned, sanitized, inspected, and stored according to company policies.

Scheduled periodic maintenance checks for all sanitation equipment used in food production areas.

Performed regular tests on water samples to verify safe potable conditions for use in food processing operations.

Enforced good manufacturing practices throughout the facility and ensured compliance with applicable regulations from local health departments and other regulatory agencies.

Established a preventative maintenance plan for all sanitation-related machinery and equipment.

Collaborated with other departments regarding new product launches and changes in production process that may affect sanitation protocols.

Provided guidance on pest control measures, such as traps, baits, sprays., to eliminate infestations within the facility.

Supervised staff responsible for cleaning floors, walls, ceilings, fixtures, utensils., ensuring they meet company standards.

Documented corrective actions taken when deficiencies are identified during routine inspections or audits.

Analyzed data collected from tests performed on water samples for trends or abnormalities that may indicate potential contamination issues.

Periodically reviewed safety data sheets related to chemicals used in the facility's sanitizing process.

Trained team members in proper cleaning and sanitizing procedures.

Managed and guided team of 20 sanitation employees.

Enforced company policies, answered coworkers' questions and trained new personnel.

Directed and coordinated production activities, encouraging employees to meet specifications.

Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Recommended opportunities for growth and advancement to motivate employees.

Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.

West Liberty Foods LLC Bolingbrook, IL

Lead

08/2020 - 07/2022

Reported problems or concerns with quality, processes, equipment, materials, and labor to supervisor

Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules

Executed and coordinated employee training to meet quality requirements

Checked finished products to ensure quality and that industry standards were met before use

Identified and supported continuous improvement efforts with supervisor

Trained, mentored and inspired line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team

Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel

Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production

Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date

Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters

Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste

Increased line efficiency and reduced accidents through 5S program implementation

Met or exceeded target for on-time customer shipments

Discovered and fixed root causes of issues negatively impacting production performance

Boosted productivity and efficiency for staff in solution implementation

Identified and helped resolve nonconforming product issues to support accurate order fulfillment

Supervised equipment upgrades and modifications

Assigned tasks to employees and monitored productivity, performance, and task completion

Managed and supervised daily activities of team members to verify fulfillment of customer orders and adherence to general warehouse operations

Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.

West Liberty Foods LLC Bolingbrook, IL

Quality Control Inspector

08/2019 - 07/2022

Assessed materials, parts and products for conformance with quality control requirements and production specifications

Documented nonconformities and recommended techniques for prompt resolution

Recommended improvement measures to production process to meet quality control standards

Examined products and materials for defects or deviations to remove or discard non-conforming items

Documented, filed and maintained proper inspection records and quality assurance documents.

Food for Thought Lincolnwood, IL

Lead Cook

02/2019 - 03/2020

Completed workstation set up and break down, properly disposing of leftover food

Washed, sliced, peeled and cut various foods to prepare for cooking or serving

Stood in for other members of kitchen staff

Inventoried kitchen sections and refilled supplies

Cooked food following specific measurements and recipes

Retained consistent quality and high accuracy when preparing identical dishes every day

Grilled and deep fried various foods from meats to potatoes

Observed and tested food to determine whether food was cooked sufficiently and according to recipes

Double-checked plated meals for last-minute changes before sending to dining room

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Arytza Bakery Northlake, IL

Quality Inspector

07/2014 - 09/2016

Notified supervisors about production problems and helped identify and correct concerns

Documented, filed and maintained proper inspection records and quality assurance documents

Inspected, tested and measured materials, products and installations against specifications

Measured product dimensions to assess compliance with specifications.

Education and Training

Las Vegas College Las Vegas, NV

Skills

Supervisor

Team Player

Quality Control/Inspector

Detail Oriented

Communication

Safety Inspections

Environmental Monitoring

Chemical safety

Cleaning procedures

Sanitation expertise

Inspecting equipment

Chemical Handling

Checking supplies

Hygiene standards

Equipment Operation

Shift Scheduling

Staff Supervision

Production Planning

Performance monitoring

Quality Assurance

Problem-solving abilities

Work Planning and Prioritization

Production Coordination

Team building

Adaptability

Schedule development

Time Management

Quality Control

Self Motivation

Problem-Solving

Written Communication

Teamwork and Collaboration

MS Office

Critical Thinking

Performance reporting

Performance Improvement

Work Area Inspection

Attention to Detail

Schedule Coordination

Training and mentoring

Multitasking

Flexible Schedule

Languages

English:

Professional

Spanish:

Professional

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