LUCILLE LEDWABA

SUPPORT DESK ENGINEER

CONTACT:

081-***-****/073-***-****

ad4vrd@r.postjobfree.com

https://www.linkedin.com/in/lucille-ledwaba-85b60a128/

PROFILE

Analytical, Attention to detail, passionate about IT culture.

Team player. Strong willingness to learn. Energetic. Strong Communication skills.

EDUCATION

GRAPHICS & WEB DESIGN • 2006 & 2007

College Campus

BUSINESS COMMUNICATION 2018

Wits Digital

KEY SKILLS

Email Access Administration (Linux)

SecureMail

Freshdesk

Slack

Business Communication

Syspro

INTERESTS

Literature

Music

Food

EXPERIENCE

CLIENT LIAISON OFFICER • JULY 2022 - PRESENT

Liberty Group Limited (TSEBO)

Monitor client satisfaction through follow-up to solve client problems and issues.

Take measures for research and the resolution of client-raised issues.

Co-ordinating with proper corporate and maintenance staff to provide accurate and timely answers for clients.

Take ownership and manage hospitality expectations.

Make a difference by taking personal ownership and delivering a personal service which exceeds customer expectations.

Liaise with Facilities Management regarding faults and improvements.

Deal with queries from the clients and ensure other questions that arise during contact are directed to the correct place for resolution.

Manage entire floor i.e. Booking boardrooms for various departments and organizing catering, ensuring timeous delivery.

Perform daily surveys to collect feedback on quality of service, catering and facilities.

Reference:

Vusumuzi Radebe

SUPPORT DESK ENGINEER • AUGUST 2015 - JANUARY 2017

SYNAQ

1st line remote and telephonic Zimbra Webmail administration.

Logging and creating tickets on Freshdesk CRM

Email Access Management (GAM)

Basic SMPT Protocol and messaging technologies and messaging security technologies.

Ability to establish and maintain effective working relationships with cross-functional teams.

Research, Diagnose, Troubleshoot, and identify solutions to resolve customer issues.

Monitoring overall platform usage and alerts using Nagios.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Document knowledge in the form of knowledge base tech notes and articles

Monitoring spammers using internal systems using Slack.

SecureMail troubleshooting skills.

Reference: Martin Engelbrecht

Service desk Manager

SYNAQ

083-***-****

Other Employment History

Yamaha Distributors (Service Centre Coordinator - Service Department) February 2017 – May 2020

Avon/Justine (Receptionist) Nov 2014 - May 2015 (Fixed Term Contract)

Gallant Recruitment – (Receptionist) June 2014 - October 2014

BARD medical (Receptionist) – February 19 – May 05th 2014

Weatherford International (temp receptionist) – December 2013 – January 2014

Stephen Rich Interiors (Personal Assistant) – 11 September 2013 – November 2013

PolyOak Packaging (Temp Receptionist) – August 2013 (1 week)

Innervation Value added Services (Receptionist) – December 2012 – March 2013

Receptionist/Switchboard operator - Dadic Attorneys (November 2011 – November 2012

Smartphone Representative (HTC & Samsung) - Samplex – August 2011 - October 2011

Hostess/Receptionist - Sandton Sun Hotel (San Restaurant) 2010 - 2011

Contact this candidate