Customer Service Specialist
Resume:
Tyerra S. Gilbert
McDonough, Georgia 30253
ad4vpz@r.postjobfree.com
PROFESSIONAL OBJECTIVE : My objective is to secure a position within an organization which will afford me to utilize my years of Customer Service and Administrative office skills to realize growth within my professional career. I possess interpersonal as well as intrapersonal skills and would be an asset to any organization. I am able to learn tasks quickly and I am proficient in growing key customer relationships. I pride myself on being able to set both individual as well as collective goals to get any job done accurately and efficiently.
EMPLOYMENT:
Wipro LLC - 2858 Woodcock Boulevard, Atlanta, Georgia
August, 2023 - December 2023
Duties include processing Medicare applications for clients in all 50 states.
Early Learning Coalition of Broward County - Fort Lauderdale, Florida
March, 20-21 - Present - Child Care Assistant Customer Service Specialist
Duties include assisting parents who are seeking to place children in day care, with the application process; assisting with approvals and rejections of aforementioned applications while staying within eligibility guidelines; manage incoming and outgoing mail and packages, provide information and help as needed to customers that have scheduled appointments as well as walk-ins, as needed. All other duties assigned.
U.S. Census Bureau (Maximus) – Tamarac, Florida
February, 2020 through October, 2020
Duties included placing and receiving inbound and outbound calls which facilitated U.S. Citizens within the 50 states to disclose accurate information in reference to the make up of each of their individual households. This was a part of the Census that is taken every 10 years and was a temporary position that continued over because of the current pandemic.
South County Drug Abuse Foundation, Inc. – Delray Beach, Florida
August, 2016 – January, 2020 Behavioral Technician
Duties included, but are not limited to completing and maintain accurate records and reports regarding the patients’ histories and progress, services provided and/or other required information; counsel clients or patients, individually or within a group session, to assist in overcoming dependencies, adjusting to life or making changes; develop client treatment plans based on research, clinical experience and client histories; interview clients, review records and confer with other professionals to evaluate the individual’s mental and physical condition and
to determine their suitability for participation in a specific program.
June, 2015 – July, 2016 Children in the Spirit Preparatory School – Pompano Beach, Florida
Assistant Teacher – Lesson Preparation
Duties included, but not limited to ensuring children were clean by assisting with regular hygiene, toilet training and diapering; ensured daily that small and large motor skills were scheduled; ensured individual and group play was available ;introduced more intellectual activity with new games; handled classroom management and lesson plans; established positive relationships with parents, participated in developing Pre-K “teach-up” kindergarten curriculum and efficiently developed learning strategies.
Tyerra S. Gilbert – Resume
Page 2
November, 2013 – August, 2015 Central Charter School – Lauderdale Lakes, Florida
Assistant Teacher (K-7)
Duties included but not limited to conferring with other staff members to plan or schedule lessonspromoting learning, following approved curricula; developed and implemented strategies to meet the needs of students with a variety of disabilities; guide or counsel students with adjustment problems, academic problems or special academic interests, interpret the results of standardized tests to determine students’ strengths and areas of need; maintain accurate and complete student records as required by laws, district policies or administrative regulations; met with parents or guardians to discuss their child’s progress, advise them on using community resources or teach
skills for dealing with students’ impairments.
June, 2010 – January, 2015 Broward County Public Defender’s Office – Fort Lauderdale, Florida
Client Interviewer
Answered telephones, direct calls and take messages, record case dispositions, court orders or arrangements made for payment of court fees, prepared documents recording the outcomes of court proceedings, examined legal documents submitted to courts for adherence to laws or court procedures, swore in jury members, interpreters, witnesses or defendants.
Education:
Received my high school diploma in May, 2007 from Boynton Beach High School.
Received Associate of Arts Degree in Early Childhood Development from Palm Beach State College
Have accumulated college credits, but have not as of yet obtained a degree for coursework in
Criminal Justice Major at Broward College, Coconut Creek, Florida May, 2017
Certificates/Licenses:
o Birth through five Florida Child Care Professional Credential
o Child Care Facility Rules & Regulations (FACR)
o Health, Safety and Nutrition (HSAN)
o Identifying and Reporting Child Abuse and Neglect
o (CAAN) Child Growth and Development (CGAD)
o Behavioral Observation and Screening (BOAS)
o Understanding Developmentally Appropriate Practices (UDAP)
o Challenging Behaviors Awareness and Prevention (CBAP)
o (Infant-Child-Adult) CPR/AED/First-Aid
References Furnished Upon Request
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