Security Officer Data Entry
Resume:
Yaismary Fonseca
Colorado Springs, CO *****
****.**.**@*****.***
Seeking a permanent position with an organization; this position will make the most effective use of my experience
both professionally in the business world and personally in dealing with all types of people. Willing to relocate to: Cape Coral, FL - Miami, FL - Jacksonville, FL Authorized to work in the US for any employer
Work Experience
Allied Universal Security Officer - Tampa, FL 2022-2022
• Protect and secure allareas and citizens in the area.
• Monitor all areas of property via cameras and staying alert at all times.
• Monitor and control all personelentering and exiting the property.
• Direct traffic in and out of facility.
• Check in and out anyone entering or exiting premises.
• Observe and report any threatening or suspicious act. Security Officer Comcor - Colorado Springs, CO 2021- 2021
• Ensures security for all staff, residents, and facilities to ensure community safety.
• Processes new client intakes into the residential facility by explaining facility rules and conducting inventory of client’s property. Conducts out processing of clients by completing the proper paperwork and conducting inventory of the client's property.
• Enforces the Conditions and Expectations guidelines through area and accountability checks, conducting offsite phone checks and monitoring activities on facility grounds.
• Observes the collection of client specimens for analysis.
• Performs Alco-Sensor tests to meet operating standards when clients are under suspicion of drug and/or alcohol abuse.
• Randomly conducts personal and room searches to verify the presence of each client and detection contraband items, which can include contraband searches including the use of canines.
• Provides detailed documentation of client violation of Conditions and Expectations, medical incident reports, critical incident reports and documentation of positive recognition through company computer program.
• Monitors medication intake and conducts medication compliance audits to ensure accuracy of stock.
• Manages the cleanliness of grounds and buildings to include resident rooms’ and reports any deficiencies for repair.
• Conducts monthly evacuation drills as scheduled.
• Tracks daily client movement through logging phone calls via computerized data entry system. Facilitates and verifies resident movement through biometric verification.
• Runs daily and weekly reports as needed.
• Operates with a level of integrity to comply with all Federal, State and County compliance standards to include the Prison Rape Elimination Act (PREA).
• Adheres to Evidence Based Practices.
• Conducts transportation of clients, to include picking up new residents form referral agencies.
• Provides First Responder medical attention to include CPR, 1st Aid, AED and Narcan administration if applicable.
Acts as a liaison between case management, on-call departments, and clients. Monitors cameras to supplement staff presence within the environment Employs appropriate utilization of de-escalation tactics to include problem solving and Motivational Interviewing techniques to resolve conflict.
Performs other job related duties as required.
-Inbound and outbound calls
- hiring process
- training
- Sales
- scheduling
-Receiving supply orders
- Other office responsibilities
Insulation Plus Of Tampa LLC
Office Manager/ Administrative
2022- 2023
CDL Class A Driver
Stevens Transport
Dallas, Texas
February 2023 - April 2023
53” Tráilers
Reefer
Deisel trucks
DOT knowledge
Knowledge performing Pretrip/Posttrip
Denver, Colorado
Relion Trucking LLC/ Amazon Freight Partners
June 2023 - Present
53” Tráilers
Reefer
Deisel trucks
DOT knowledge
Knowledge performing Pretrip/Posttrip
CDL Class A Driver
Claims Intake Specialist
QRM - Colorado Springs, CO
August 2020 to 2021
• Customer Service
• Answer high volume of inbound calls and document call resolution
• Entered all escalated calls into a proprietary database
-Progressive / Colorado Springs, CO 2018-2018 Policy Consultant
• Activate & troubleshooted devices
• processed payments, fixed/ credit orders
• Educated customers on new promotions
• Produced email correspondences and placed/tracked all customers orders
• Customer Service
• Schedule appointments for repair technicians
• Answer high volume of calls
Conduent - Colorado Springs, CO
2017 to 2018
Bilingual Customer Service Rep
• Responsible for the work quality of call center agents by providing floor support
• Schedule and take payments
• Managed accounts
• Negotiation skills
• Answer outbound and inbound calls
Firstsource - Colorado Springs, CO
December 2018 to April 2019
Collection Consultant
Help crew members
assist customers with issues
openings / closings
fill out temp doc etc
assist in the kitchen
make sure store is stocked and clean
Make sure safety and health regulations are being followed Safeserv certify
Burger King - Colorado Springs, CO
September 2019 to March 2020
Shift Manager
Create Car accident claims
Go over the details of damages
Inform driver of insurance coverages
Explain claim process and steps
• Assisted with educating customers on policies and coverages
• Filed and input insurance documents into the system
• Produced all appropriate faxes and email correspondences Education
Bachelor's degree in Graphics Designs
certificate in Autobody
Earle C Clements Job Corps - Morganfield, KY
November 2013 to June 2016
High School Diploma
Victory Tech High School
2013 to 2015
Skills
• Customer Service (1 year)
• Microsoft Word (Less than 1 year)
• Outlook (Less than 1 year)
• Bilingual
• Customer Care
• Customer Support
• Fax (Less than 1 year)
• Shift Supervisor
• Data Entry
• Microsoft Excel
• Spanish
• English
• Multilingual
• Typing
• Software troubleshooting
• Mechanical knowledge
• Telephony
• Operating systems
• Basic math
• Supervising experience
• Data collection
• Cash handling
• Graphic design
• Security Officer D license
• COVID Vaccinated
• CPR Certify
Full Sail University - Winter Park, FL
June 2020 to 2023
• Heavy lifting
• Dispatching
• Management
• Microsoft Windows
• Security officer (Less than 1 year)
• CPR (Less than 1 year)
Links
http://linkedin.com/in/yaismary-fonseca-69937717b
Certifications and Licenses
First Aid Certification
Additional Information
Skills
• Data Entry
• Microsoft Word
• Outlook
• Customer Service
• Floor Support
Contact this candidate