Yaismary Fonseca

Colorado Springs, CO *****

ad4vma@r.postjobfree.com

719-***-****

Seeking a permanent position with an organization; this position will make the most effective use of my experience

both professionally in the business world and personally in dealing with all types of people. Willing to relocate to: Cape Coral, FL - Miami, FL - Jacksonville, FL Authorized to work in the US for any employer

Work Experience

Allied Universal Security Officer - Tampa, FL 2022-2022

• Protect and secure allareas and citizens in the area.

• Monitor all areas of property via cameras and staying alert at all times.

• Monitor and control all personelentering and exiting the property.

• Direct traffic in and out of facility.

• Check in and out anyone entering or exiting premises.

• Observe and report any threatening or suspicious act. Security Officer Comcor - Colorado Springs, CO 2021- 2021

• Ensures security for all staff, residents, and facilities to ensure community safety.

• Processes new client intakes into the residential facility by explaining facility rules and conducting inventory of client’s property. Conducts out processing of clients by completing the proper paperwork and conducting inventory of the client's property.

• Enforces the Conditions and Expectations guidelines through area and accountability checks, conducting offsite phone checks and monitoring activities on facility grounds.

• Observes the collection of client specimens for analysis.

• Performs Alco-Sensor tests to meet operating standards when clients are under suspicion of drug and/or alcohol abuse.

• Randomly conducts personal and room searches to verify the presence of each client and detection contraband items, which can include contraband searches including the use of canines.

• Provides detailed documentation of client violation of Conditions and Expectations, medical incident reports, critical incident reports and documentation of positive recognition through company computer program.

• Monitors medication intake and conducts medication compliance audits to ensure accuracy of stock.

• Manages the cleanliness of grounds and buildings to include resident rooms’ and reports any deficiencies for repair.

• Conducts monthly evacuation drills as scheduled.

• Tracks daily client movement through logging phone calls via computerized data entry system. Facilitates and verifies resident movement through biometric verification.

• Runs daily and weekly reports as needed.

• Operates with a level of integrity to comply with all Federal, State and County compliance standards to include the Prison Rape Elimination Act (PREA).

• Adheres to Evidence Based Practices.

• Conducts transportation of clients, to include picking up new residents form referral agencies.

• Provides First Responder medical attention to include CPR, 1st Aid, AED and Narcan administration if applicable.

Acts as a liaison between case management, on-call departments, and clients. Monitors cameras to supplement staff presence within the environment Employs appropriate utilization of de-escalation tactics to include problem solving and Motivational Interviewing techniques to resolve conflict.

Performs other job related duties as required.

-Inbound and outbound calls

- hiring process

- training

- Sales

- scheduling

-Receiving supply orders

- Other office responsibilities

Insulation Plus Of Tampa LLC

Office Manager/ Administrative

2022- 2023

CDL Class A Driver

Stevens Transport

Dallas, Texas

February 2023 - April 2023

53” Tráilers

Reefer

Deisel trucks

DOT knowledge

Knowledge performing Pretrip/Posttrip

Denver, Colorado

Relion Trucking LLC/ Amazon Freight Partners

June 2023 - Present

53” Tráilers

Reefer

Deisel trucks

DOT knowledge

Knowledge performing Pretrip/Posttrip

CDL Class A Driver

Claims Intake Specialist

QRM - Colorado Springs, CO

August 2020 to 2021

• Customer Service

• Answer high volume of inbound calls and document call resolution

• Entered all escalated calls into a proprietary database

-Progressive / Colorado Springs, CO 2018-2018 Policy Consultant

• Activate & troubleshooted devices

• processed payments, fixed/ credit orders

• Educated customers on new promotions

• Produced email correspondences and placed/tracked all customers orders

• Customer Service

• Schedule appointments for repair technicians

• Answer high volume of calls

Conduent - Colorado Springs, CO

2017 to 2018

Bilingual Customer Service Rep

• Responsible for the work quality of call center agents by providing floor support

• Schedule and take payments

• Managed accounts

• Negotiation skills

• Answer outbound and inbound calls

Firstsource - Colorado Springs, CO

December 2018 to April 2019

Collection Consultant

Help crew members

assist customers with issues

openings / closings

fill out temp doc etc

assist in the kitchen

make sure store is stocked and clean

Make sure safety and health regulations are being followed Safeserv certify

Burger King - Colorado Springs, CO

September 2019 to March 2020

Shift Manager

Create Car accident claims

Go over the details of damages

Inform driver of insurance coverages

Explain claim process and steps

• Assisted with educating customers on policies and coverages

• Filed and input insurance documents into the system

• Produced all appropriate faxes and email correspondences Education

Bachelor's degree in Graphics Designs

certificate in Autobody

Earle C Clements Job Corps - Morganfield, KY

November 2013 to June 2016

High School Diploma

Victory Tech High School

2013 to 2015

Skills

• Customer Service (1 year)

• Microsoft Word (Less than 1 year)

• Outlook (Less than 1 year)

• Bilingual

• Customer Care

• Customer Support

• Fax (Less than 1 year)

• Shift Supervisor

• Data Entry

• Microsoft Excel

• Spanish

• English

• Multilingual

• Typing

• Software troubleshooting

• Mechanical knowledge

• Telephony

• Operating systems

• Basic math

• Supervising experience

• Data collection

• Cash handling

• Graphic design

• Security Officer D license

• COVID Vaccinated

• CPR Certify

Full Sail University - Winter Park, FL

June 2020 to 2023

• Heavy lifting

• Dispatching

• Management

• Microsoft Windows

• Security officer (Less than 1 year)

• CPR (Less than 1 year)

Links

http://linkedin.com/in/yaismary-fonseca-69937717b

Certifications and Licenses

First Aid Certification

Additional Information

Skills

• Data Entry

• Microsoft Word

• Outlook

• Customer Service

• Floor Support

Contact this candidate