Mohamed Hendawy

Retail Operations Director

linkedin.com/in/mohamed-hindawy-67925919

002***********- 096********* .

5th Settlement, New Cairo, Egypt \ KSA .

ad4vl1@r.postjobfree.com

Overview

20+ years retail operations extensive successful experience across Gulf and Egypt with a proven track record of driving of top-performing sales and business expansion, through aggressive sales initiatives that deliver revenue growth.

Professional Strength

Experienced Retail Operations Director with a demonstrated history of working in the retail industry. Skilled in, Business Planning, Store Opening, Operations Management, Coaching, Customer Focus, Budget, Training, Sales, Inventory, QSR, Supply chain and Time Management

Budget Retail Shop Opening Company Policy SOPs Food Safety Safety and security Luxury Category Management P&L

Operations Management Supply Chain Dark Store, Last Mile.

Inventory Management. . Troubleshooting. Procedures Development.

Project Management., ERP Expansion plan.

SAP,,Microsoft, I Vend, Logali & PAR

From November 2021 Till April 2023

General Manager

Company Policy & Strategy.

Developing and implementing the Approved Business Plan

Products Rationalization.

Digitalization Strategy.

Develop and Implement the score card system for the Operation Team.

Develop and Implement a new concept.

Develop and Implement the B2b Strategy.

Set Up and implement the expansions plan Strategy. ERP

Work History

Core Competencies

From May 2020 Till Oct 2021

Group Business Development Director - La Poire cooperation

Managing Over 211 Stores

Price Strategy

Products Rationalization

Digitalization Strategy with the Team

Develop and Implement the score card system for the Operation Team

Develop and Implement a new concept (Beano’s Express)

Develop and Implement the Protein crackers, potato chips range

B2b Strategy (Carrefour, Ikea, The Grocer)

Reposition la poire café (New Menu)

Leading the NPD Meeting & marketing campaigns and implement the marketing calendar

Company Budget Strategy by category and department

Operations KPIs

Eenhance the Display Strategy for the (Planogram)

Expansion plan, criteria, score card, project management

Renovation plan

Implement the tender process and procedures for the contractors From Jan 2017 till Feb 2020 ( KSA)

Retail Director -Dajjan Holding

Managing over 44 Retail Stores.

Successfully developed and opened 15 stores into profitability in 6 months

Set and implement the general company policy & Procedure and strategy.

Manage all company supply chain & logistics for company DC to the stores and HOREC customers.

Drive Productivity through Accurate ordering, Forecast and evaluate the fill rates while reducing system inventories and Out of Stock / Stales and maximizing lines output.

Reduce the cost of new store opening (CAPEX ) by 35 % and( OPEX) by 18%.

Improve the Net Margin by 3%

Responsible for leading and managing the country’s business activities, as well as for growing the business profitably, increasing turnover and achieving EBITDA and net profit targets.

Training and Motivating the team ( KPIs).

Sops with From Scratch.

Recruiting and managing staff, including performance monitoring, JD, personal development and yearly training plan for all operation.

Ensuring that All team understands that the organization’s profits are reflected in all its operations – including relationships and risk management.

Maintain overall team responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable Best Practice Guidelines. From June 2015 Till Oct 2016

Retail Operations Director Al Mansour

Managing Over 4 Stores

Set a new operations structure and procedures for the first food hall market and luxury shopping food destination in Egypt.

Select all luxury portfolios (Departments, Sections, and Category).

Retail strategy and SOPs (Stander Operating Procedures) with OPS (Operation Manual) with multinational standard From Scratch,

Stores lay out and Plano gram.

Managing P&L with CAPEX, OPEX and Working Capital for all Stores.

Implementing and following the yearly Budget

Managing, organizing, encouraging teamwork within the work focus.

Monitoring performance and progress.

Carrying out responsibilities To establish the Call center in house and delivery system for the group.

Carrying out responsibilities To establish the Auto Replenishment System. From July 2009 till April 23rd 2015

Retail Operations Manager

Managing Over 11 Stores

Ensure effective Inventory and Warehouse management for the concept in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage) .

Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action.

Established a call center setup in house with Sops

Established a delivery setup, Zone, CCP, SOPS & Last Mile

Provision of monthly feedback to Concept on sales, stock positions and product feedback

Ensure effective Stock and Space Management.

• Maximize sales and profitability of the concept

• Maximize productivity targets (sales per sq ft,)

• Control costs within budgetary guidelines.

• Identify internal and external commercial opportunities

Carrying out responsibilities To establish the online web.

Managing the Call Center and Delivery team.

Conduct SWOT review to analyze the customer profile & complains.

Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.

Set targets for direct reports and conduct performance appraisal

Staff deployment and drive motivation levels of the direct reports

Processing orders, ensuring the health and safety and cleanliness

Establish reporting formats for daily, weekly and monthly reports of key statistics and information for the CEO From April 2005 till MAY 2009

Department Head

Opening 4 Hypermarkets

Analysing sales figures and forecasting to ensure maximization of

sales and profit;

Encouraging the rotation of a Business Cycle (ordering, receiving, warehouse

, selling and accounting).

Planning (Budget Plan )

Training (Section Managers & Staff )

Organizing special promotions, displays and events;

Ordering

Buyer

Stock control

FROM June 2003 –Till march2005

Department Head

Analyzing sales figures and forecasting to ensure maximization of sales and profit;

Analyzing and interpreting trends to facilitate planning

Using IT for recording sales, data analysis and forward planning

Being close to where the industry is going, knowing about customer initiatives in the pipeline and monitoring what local competitors are doing

Initiating changes such as extending opening hours, to ensure that your store is able to compete effectively in the local market

FROM November 2002 –Till June 2003

Receiving Manager

Planning & organizing

Training

Maintaining Carrefour standard all the time

Being flexible and working in the most efficient way with the given resources

Applying business cycle procedures (ordering, receiving, warehouse, selling and accounting)

Coordinate and participate in inventory and storage functions in the warehouse, conduct inventories, requisition supplies as necessary and determine proper location of supplies to allow maximum space utilization

From ROM November 1996 – Till October2002.

FIRST FOOD SERVICE L.L.C. (BURGER KING) U.A.E

SENIOR RESTAURANT MANAGER

Insure proper training for crew, restaurant supervisor’s restaurant managers & area managers.

Maintain food safety standard according to B.K. specification

Placing warehouse orders & local suppliers orders according to consumption

Maintain high standard of QSC to make sure of 100% customer satisfaction

Doing G. P. & P. L . for the restaurant on a weekly basis FROM November 1994 – Till October 1996.

UNIVERSAL ISLAMIC MEAT CO. (JEBEL ALY, DUBAI, U.A.E) QUALITY CONTROLL MANAGER

Quality controller in charge of food safety & final product standards, ( CCP) .

Contamination sources of meat & checking all of the production steps.

Attendance, Personal, Hygiene, Receiving & storage, reporting formats for daily, weekly and monthly reports of key statistics and information.

199*-**-****-** B.Sc. OF CO-OPERATIVE & AGRICULTURE SCIENCE GENERAL ESTIMATE [ GOOD

Reduce the cost of new store opening (CAPEX ) by 35 % and( OPEX) by 21%..

Successfully Achieved 140 Million SAR sales Target

Implement the operations score card within 6 months From Scratch

Wastage reduced by 87 %

Opening Over 16 Hypermarket

Clear Expansion Plan With Criteria and Score Card Strategy ( Dajjan & La Poire ) Certifications

BASIC MANAGEMENT TRAINING (BURGER KING – CORPORATION.)

BASIC FOOD HYGIEN (BURGER KING – CORPORATION)

ADVANCED CUSTOMER SERVICE (BURGER KING - CORPORATION)

SUPERVISOR TRAINING PROGRAM (BURGER KING - CORPORATION)

PEOPLE THE WINNING EDGE ( HA RVORD UNIVERSTY U.S.A )

EQUIPMENT COURSE (BURGER KING - CORPORATION)

PAR Tech DIPLOMA (AMMAN – JORDAN)

SUPPLY CHAIN MANAGEMENT

Accomplishments

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