Diana Canul

Houston, TX

Phone: 713-***-****

Email: ad4vhr@r.postjobfree.com

OBJECTIVE: To be employed with a company or institution that will allow further expansion of my experience in any field and implementation of my proven skills. QUALIFICATIONS: Self-motivated, bilingual in English and Spanish, have a current notary license, works well with minimal supervision, reliable, fast learner, 10- -key by touch, filing, data entry, phone skills, billing, collections, A/R, A/P, good public relations, and heavy cash handling experience. Computer skills include Microsoft Word, ASI system, Excel, PowerPoint, and QuickBooks.

EDUCATION: Stephen F. Austin High School Houston, TX EXPERIENCE:

University Of Texas Medical Branch Hospital

11/23-Present Patient Registration Specialist (Revenue Cycle Verifies all patient demographics, insurance coverage, benefits, and authorization requirements for all services.

• Screens patients for financial responsibility and possible cash collections.

• Determines potential reimbursement sources available to the patient and directs the patient toward financial assistance programs.

• Determines and collects appropriate deposits.

• Facilitation of referrals/ prior authorizations. 01/2020-3/2020 Discount Title Loans

Digital Sales

• Marketing digital title loans

• Provide great customer service to prosperous business-to-business clients.

• Assist customers in filling out applications for title loans online.

• Provide reports at the end of the shift to the supervisor regarding places I visited during the day for marketing purposes.

09/2016-10/2018 Credit Central, LL

Branch Manager

Responsibilities:

• Maintain a mindset of producing profit.

• Are on time present on all days a branch is open for business unless approved in advance by the Supervisor.

• Coordinate the activities of 2-4 clerical and collection personnel

• Train new clerical employees and update and develop their clerical skills and understanding of company policies

• Approve in writing and close all new loans

• Prepare reports for management

• Recommend legal actions on seriously delinquent customers

• Approve all branch expenses, loans, and other disbursements.

• Verify cash monthly by balancing cash drawers and maintaining cash account records.

• Complete and report the branch statistics to the Supervisor each week and month-end.

• Answer telephone

• Telephone and send collection material to past-due customers.

• Accept and post collections obtained at the counter. April 2016 UT Physicians

to Patient Access Representative

June 2016 (Scheduling Dept.)

Responsibilities:

• Answer telephones and direct callers appropriately.

• Able to provide requested information properly in regard to clinic location, services, and physicians on staff.

• Schedule appointments and obtain proper demographics from patients in regard to insurance and billing information.

• Communicate the need for referrals, authorizations, and pre-certifications to the patient.

• Provide proper information to the patient in regard to their financial responsibility and offer financial counseling if needed.

January 2015 A1 Personnel Inc

To Community Health Choice

March 2016 Member Services Rep.

• Answer and track incoming calls related to eligibility and provide information regarding all CHC benefit plans. Knowledge and acumen to accurately and concisely answer and document incoming and outgoing calls, specific mailouts to members requesting information, and the administration of returned mail for benefit plans.

• Offer excellent customer service through daily phone interaction with members and providers.

• Accurately process Primary Care Physician changes into the system.

• Assist members in processing payments over the phone.

• Responsible for outbound calls to members including new member welcome calls and other follow-up call assistance needed to service member’s needs.

• Assist members and Providers with the Explanation of Benefits. April 2012

to Texan Credit Corporation

April 2014 Branch Manager

• Provide and enforce customer service with an emphasis on customer retention

• Establish credit limits, employment and residence stability, willingness to pay, and ability to meet financial obligations.

• Reach monthly goals and standard

• Approve and close all new loans, former borrowers, loans increased, and delinquent renewals

• Ensure all collection work is completed on a daily basis. Communicate (by phone or by field visit) with past-due customers to resolve delinquency issues.

• Sell renewals to every customer that qualifies

• Keeps record of all loan applications

• Order office supplies

• Maintain a sufficient amount of cash on hand and in the bank at all times.

• Complete all reports required by management

• Check computer reports daily making certain all figures are accurate

• Pick up bank bag and make daily deposits

• Process payments, renew accounts, and maintain up-to-date customer information.

• Directly supervise all employees in the office. Determine employee's work schedules and composition of duties.

• Maintain the cleanliness and organization of the office

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