Daphne Washington

**** ****** ***** **.• Humble, TX 77396 • 832-***-**** (cell) • ad4vh7@r.postjobfree.com Key Skills

Problem Solving

Inventory

Management

Customer Service

Patient Scheduling

Cash Handling

Accuracy

Multi-Tasker

Medical

Terminology

Key Attributes

• Dependable, hard working and have the ability to handle challenging situations

• Excellent communication and interpersonal skills

• Ability to express a positive attitude towards others; team-oriented

• Attentive- -understand, follow directions/instructions, and perform the essential functions of the job

• Responsible and reliable professional

Education

Tarkington High School – Cleveland, TX May 2000 High School Diploma American Board of Opticianry March 2017 ABO Certification Professional Experience

Korrect Optical/PDS Consultants - Michael DeBakey VA Medical Center Houston, TX

Optician/Customer Service Assistant September 2013 – Present

• Perform clerical and administrative functions to maintain patient data

• Utilize Vista and CPRS(Computerized Patient Record System) programs

• Fabricate, verify, and fit eyeglasses, contact lenses and other optical devices upon the written prescription/specification

• Assist clients with selecting frames

• Prepare work orders for optical laboratory containing instructions for grinding and mounting lenses in frames

• Verify the accuracy of finished lens spectacles

Wal-Mart Vision Center Cleveland, TX

Optician/Sales Associate September 2003 – March 2013

• Answer customers' questions and addressed problems and complaints in person and via phone

• Open and close the optical department; include counting cash drawers and processing daily sales reports

• Help customers select products that best fit their personal needs.

• Schedule appointments, file, and call patient insurance providers

• Maintain a professional attitude and appearance

• Pre-test/screen patients for the doctor

• Communicate information to customers/patients about product quality, value and style

• Maintain a clean and friendly atmosphere for patients

• Perform data entry; enter patient information into the Boss system

*Commended for excellent customer service (3 years)

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