BLESSING AMAKA OKONKWO

Oshodi Mainland, Lagos State

(+234))813*-***-***

ad4vge@r.postjobfree.com

www.linkedin.com/in/blessing-okonkwo/

BIO DATA:

Gender: Female

Miss,

OBJECTIVE:

I have a proven record of content creation/marketing and customer service in 2 years of experience, with a track record of over-achieving quota. I am a detailed oriented, empathetic, patient, active listener, problem-solver, and passionate communicator who understands the value of excellent communication skills, creating, implementing, and optimizing social media strategy for brands.

SKILLS AND ABILITIES:

●Strategic and Analytical thinking skills

●Written and Oral Communication

●Skilled in Microsoft Suites and Google Tools

●Creativity and Problem-solving

●Teamwork and collaboration

●Ability to be flexible and work in a fast-paced environment

●Project management skills

●Videography and video editing skill using Premier Pro, Cap cut, Adobe After Effect.

EDUCATION & QUALIFICATIONS WITH DATES:

2012/2016

EBONYI STATE UNIVERSITY, ABAKALIKI, NIGERIA.

B.Sc. Banking, and Finance.

Academic Standing: Second Class Upper Division

Relevant courses: Applied Finance, Business Finance, Computational Finance, Corporate Finance, Finance and Banking, Finance and Economics, Financial Analysis, Financial Economics.

2018-2019

National Youth Service Corps (NYSC)

VOLUNTARY / LEADERSHIP

2017 - 2018 Team Leader (Community Project)

Faculty of Management Sciences

TRAINING ATTENDED

November 2021 Jobberman (Young Africa Works)

Soft-Skills Training

July 2023 Ace Coterie Consulting

(Certificate In Social Media Management)

Nov/December 2023 Praxis Digital Academy

Cinematography (Videography, Video Editing, Scriptwriting)

WORK EXPERIENCE:

Srex Logistics December 2020 - June 2021

Customer Service Representative

●Resolve queries and complaints, educate customers on products and services, and support customers with any problems

●Maintain a positive attitude, even when faced with difficult customers and under pressure

●Keep records of customers interaction, process customer accounts, update customer data, and submit reports

●Assist company customers via phone, email, and live chat

●Maintain an understanding of the company's products and services, along with any deals and promotions running to support the customer

●Keep to a tight schedule of calls, supporting customers to the highest standards within a given time deadline, and meeting call and sales targets

●Deal effectively with customer complaints by maintaining composure and staying calm under pressure

●Respond to customers' reviews

●Tracking customer service KPIs and metrics

●Experience using CRM tools like Zendesk, Freshdesk, Hubspot, etc

●Proficient in Microsoft Office and Google Tools

Patrick Ayanski Company Limited July 2021- October 2023

Social Media Manager & Branch Sales Supervisor

●Answer questions about the company's products and services online

●Create content for Instagram, Pinterest, Facebook and Tiktok

●Post videos, catchy write up, update status on all social media pages

●Process orders and transactions

●Provide proactive customer outreach

●Supervise Branch sales and give monthly staff evaluation

●Inform customers about new features and functionalities

●Gather customer feedback and share it with the Product, Sales, and Marketing teams

●Manage a large number of calls

●Generate sales leads

Upwork Inc. Freelancing

Social Media Manager/ Data Entry

●Customer and account data entry from source documents within time limits

●Compiling, verifying the accuracy and so, and rating information to prepare source data for computer entry

●Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

●Research and obtain further information for incomplete documents

●Experience with MS Office and data programs

●Manage brand social media pages

HOBBIES/INTEREST

•Acquiring and Learning online courses for upskilling

•Enjoy doing volunteering and community involvement

•Reading books

•Traveling and adventures

•Videography / photography

LANGUAGE

English (Fluent), Igbo (Native), Yoruba (Fluent)

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