US Citizen

Floyd Johnson

**** *******.** **** ******, Co 80249

303-***-****/ad4vgd@r.postjobfree.com

Education

• Graduated: June 96

• University Of Northern Colorado

• B.S. Computer Science

• Continued Education

• Leader Quest

• Graduation Date: Jan 07

Certifications

• A +

• Network +

• Sec +

• Ccna

• Pmp

● Scrum

●Agile

●Risk management

●Project planning

• CSS, SSH, Bastion, Cisco CSS ONB, Cisco CSS XGEN, ALU, ALU ONB, ALU ONB, ALU XGEN, ALU ELN, Fiber, Ethernet, Ethernet over copper, MPLS, BGP, OSPF, TCP/IP, CTC’s, DS3, EOC’s, OC Circuits, Spirent 2544, Command & Control and other switches and routers.

Software systems

• AT&T Toolbar, ALGX Single View, Clarify, CTC Launcher Java 1.2 1.3 1.5 1.6 EGain Version 9 Google Chrome remote, explorer 8,11 Citrix, Linx, Net Analyst, Netcool, Netcool Conductor, Netsmart, NetTest, NSN, NSN V16, MNM, Pims Prod, Putty, Scopus, TBS Production, TBS Sandbox, TM1 Perspectives, Voyence, XO lookup Tool, XO Single View, Citrix, BMC Remedy, Wireshark, VPN Client, Linux, Unix, Perla & shell script, NCMS Voyence, 3G, 4G, 5G

Hardware Experience

• 311, 2820 Mux, Adtran, AES, Alcatel-Lucent, Anda, building EVC, Burt testing from CLR, Cbeyond, Centest, CHR, Ciena 250*-****-**** 6500, Cisco 15454 ML-100 cards & ML\MR 10 cards, Jupiter jump switches, CLR, CSM, CSS, DS3, Equinix, Huawei, Infinera, TA 5000, Tranmode, Netvanta, MCR, CIR, Hatteras, Fujitsu, Nokia-Siemens, Positron, Nortel, MRV, Nexus, Ethernet, fiber

Operating Systems

• Windows, XP, Vista, 00, Win7, 2003, 2008, 2010, NT, DOS, Mac,

Service Delivery Manager Experience:

• Develop and maintain project plans based on groom migration and optimization initiatives.

• Coordinate large project kickoff meetings; inter etc.

• Perform daily PM operational tasks for the business, working across multiple internal and external teams.

• Build, maintain, and report operational metrics for end-to-end milestone management.

• Manage existing reports and dashboards.

• Update internal systems to forecast budget and prepare internal expense change orders.

• Report weekly and quarterly metrics and deliverables.

• Assist management on updates and modifications of any process changes to the existing planning, engineering or grooming process.

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

• Program manage the large project queue (project tracker).

• Assist in defining automation next steps to the existing engineering migration process, by working across multiple internal functional groups including Corporate IT, Fiber Solutions, Engineering, and Network Control Center, also state to state and long haul projects with Multiple vendors.

Work Experience:

University Hospital

Security I.T. Project manager

June 2023 - January 2024

Duties and responsibilities Was to implementation, updating of hardware and software securities In the Southern region of Colorado, as in Hospitals, centers and elevator camera's, fingerprint scanning, eye scans, electronic keys and wristbands a lot of Cronos software, Hardware Routers, servers, hubs repeaters, Isn't it in fiber optic wiring.

Good morning meetings With hospital President,management and steak holders. About time lines, foreseeing future on projects done in a timely matter or Scrubbing Certain projects To get them back In order and on time line.

AT&T

PROJECT MANAGER

8 MONTH PROJECT

January 2021 – May 2023

Response for overseeing site surveys, circuit orders from Ethernet, Fiber, Wifi, RF and cancelations. Managing schedules and coordination of service providers and vendors as well as track statue, incidents, risk and coordinate vendor meets.

CenturyLink

Service Delivery Manager Analyst

April 2019 – November 2020

Responsible for managing service delivery of fiber circuit orders from order entry, to

●provisioning, to service activation.

●Responsible for engaging order entry teams, provisioning teams, outside plant, inside plant,

●engineers, local delivery teams and Sales for updates to ensure on-time delivery of fiber circuit

●orders.

●Responsible for consulting and influencing the best methods of service delivery to promote

●change and improvements to the service delivery processes for each team. Responsible for

●coordinating and leading customer meetings for kickoff and update calls.

●Responsible for scheduling and coordinating customer premise equipment ordering,

●Engineering to perform (ISP) inside wiring and extensions at customer premise along

●installation and activation of the customer’s service.

●Coordinate with contractors and 3rd parties to ensure timely resolutions and contractual

●fulfillments of customer premise equipment.

Comcast, Aurora Co

Project Manager II

April 2011 - March 2019

• Provisioning coordination through close cooperation with clients, vendors, management and various internal organizations.

• Interfacing with clients on technical details, order status and other issues as required.

• Preparing documentation and reports for Management including status and due dates

• Supervise vendors

• Making quick fixes in the soft switch.

• Placing circuit orders.

• Placing client routers and equipment orders from Vendors.

• Ordering EVPL lines

• Scheduling and Coordinating of field technicians, client expectations and Building Access

• Resolving discrepancies between vendors and the clients and Telecommunications

• Ensuring testing and acceptance of circuits

• Turning over to network groups

• Preparing documentation for billing from Telecommunications Chargeback system

OSP/ISP

Provisioning, Asr Writer Broomfield, CO Feb 2008 – Mar 2011

Level 3 Communications

• Responsible for providing engineering across various lines of business and products that change the architecture and functionality of Level 3 network

• Possess a strong background in digital communications at the transport level of the OSI model

• Monitored and tracked all national and international LNP and new services orders from ASP submission and FOC escalation, to the test and turn-up

• Communicated escalated and resolution of orders and service with all provisioning departments and multiple ILEC's and CLEC's to assure the due date and revenue dates were met.

Bms Communications Denver, CO May 2001- Mar 2004

Cell Technician

• Install, maintain, and repair cellular phone towers and antennas, in the Colorado and surrounding areas

• Replace and repair electrical boards, re-evaluate computer connections

Organizations:

Phi Beta Sigma, Inc., Worldwide

Member Since Spring 1996

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