Monica McQueen

Upbeat, courteous and respectful individual seeking work as healthcare professional,

customer service, warehouse production, clerical work, etc. Bringing strong skills and knowledge in customer service, assembly, production & medical field and any other field to make a significant contribution.

Goldsboro, NC 27530

ad4vfg@r.postjobfree.com

+1-919-***-****

Dedicated and well- rounded professional with extensive customer service experience seeking to apply robust customer service techniques, warehouse, clerical work, medical training towards career advancement opportunities with a dynamic healthcare firm, customer service department, or assembly worker, etc. Provide high-quality patient care in rehabilitation, home-healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Provided nursing assistance to residents in a 120-bed long-term-care facility. Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming. I am very compassionate and technically skilled in attending to patients in diverse healthcare settings. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Circle K - Goldsboro, NC

February 2020 to May 2020

Working with the public. Cleaning, cash management, etc. Assembly Worker

AAF Flounders - Smithfield, NC

January 2018 to July 2018

Assembly air filters, inspection of product. Maintenance, computer essential, etc. Office Manager, Medical Assistant, and Consumer Registration Tech. White Oak Group Home - Mount Olive, NC

February 2014 to August 2017

- Schedule appointments, answer phone calls, route phone calls, check in and out visitors and residents.

- Answer multiple telephone lines, taking messages and directing calls.

- Responsible for assuring the readiness of the reception area, opening the office at the designated time and having all front desk services fully operational at the start of business hours.

- Collect and scan personal, medical, and insurance information to provide accurate verification of benefits.

- Responsible for collecting copays, deductibles and/or past due balances when patients check in.

- Maintain and transmit correspondence and medical records by mail, e-mail and fax Knowledge of EMR software, Microsoft Office and HIPAA regulations.

- Contribute to team effort by accomplishing related tasks as needed.

- I have great work ethic and pay close attention to detail is imperative.

- Work in a fast paced environment while being able to multi-task.

- Flexible with work hours

- Plans, implements and evaluates the programs services and activities provided in the group home.

- Provides supervisory oversight, technical guidance and advice to staff. Maintains group home facilities and performs related administrative duties.

- Provides liaison with the public, police, courts, schools and other professionals.

- Plans, implements and evaluates the programs, services and activities provided in group home.

- Participates non long-term planning by evaluating current programs, identifying gaps in service, recommending and developing new programs and making modifications to existing programs.

- Determines policy and procedures for the day-to-day operation of the group home.

- Coordinates the delivery of a variety of therapeutic counseling programs for the group home residents and their families, including group and individual counseling sessions, under the auspices of the Court Psychologist, etc.

- Hire and evaluates staff, assigns and reviews work; completes performance appraisals and provides feedback to staff; takes appropriate action as warranted by performance including recommending awards, disciplinary action or further professional development opportunities.

- Ensure that current and new personnel, including counselors, relief workers and externs, are trained regarding both administrative and legal procedures; provides orientation, etc. Assistant Manager

Dollar General - Goldsboro, NC

October 2014 to November 2016

• Resolve customer preferences to determine focus of sales efforts

• Confer with potential customers regarding • Review operational records and reports to project sales and determine profitability

Cashier

Pantry Inc - Goldsboro, NC

February 2014 to August 2014

• Monitored customer preferences to determine focus of sales efforts

• Resolved customer complaints regarding sales and service

• Conferred with potential customers

Team Leader ( Assembly Worker )

Cooper Standard - Goldsboro, NC

April 2013 to November 2013

- Responsible to ensure efficiency and quality in the assembly of manufactured goods.

• Ensured and maintained the flow of production at all times

• Observed equipment operations

• Maintained communication with technicians, supervisors, and operators to ensure product quality and rectify problems. Maintenance, computer essential, etc. Team Leader (Assembly Worker)

Uchiyama America - Goldsboro, NC

February 2012 to January 2013

•Production team leaders instruct their teams on the proper use of safety equipment and emergency procedures should they be necessary at any point during the production process. Production team leaders must ensure that their team members are supplied with protective gear, including safety glasses, gloves and protective outer clothing. The team leader is responsible for safety checks on all equipment operated throughout the production process, as well as monitoring activities of workers during production. Security and sanitation of the manufacturing plant is also a concern for team leaders. If incidents occur compromising safety or security, the team leader reports them. Customer Service

Kmart - Goldsboro, NC

March 2011 to February 2012

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Checked to ensure that appropriate changes were made to resolve customers' problems

• Conferred with customers by telephone or in person to provided information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Direct Care Staff

Mat Group Inc - Dudley, NC

August 2008 to November 2009

• Reminded patients to take medications or nutritional supplements

• Documented or otherwise reported observation of patient behavior complaints, or physical symptoms to nurses

• Recorded vital sings, such as temperature, blood pressure, pulse, or respiration rate Health Care Tech. II

O'Berry - Goldsboro, NC

June 2007 to July 2009

• Maintained records or patient care condition, progress, or problems to report and discussed observations with supervisor or case manager.

• Cared for patients by changing bed lines, washing and ironing laundry, cleaning, or assisting with their personal care

• Provided patients with help moving in and out of beds, baths, wheelchairs, automobiles, with dressing, and grooming.

Education

Diploma in Medical Administration

Ultimate Medical Academy - Tampa, FL

2014 to 2015

High School Diploma

Wayne Community College - Goldsboro, NC

January 2007 to June 2007

Skills

• Microsoft office, payroll, epas (3 years)

• Behavioral Health (4 years)

• Program Development

• Medical Records

• Order Entry

• Individual / Group Counseling

• Group Therapy

• Individual / Group Counseling

• Medical Records (6 years)

• Order Entry

• Mental Health Counseling

• Case Management

• Medical Terminology

• Behavioral Therapy

• Social Work

• Motivational Interviewing

• Autism Experience

• Special Education

• Crisis Intervention

• Applied Behavior Analysis

• Cognitive Behavioral Therapy

• Addiction Counseling

• Research

• Child & Family Counseling

• Meeting Facilitation

• Behavior Management

• Medication Administration

• E-commerce

• Time management

• Curriculum Development

• Administrative Experience

• Crisis Management

• Supervising Experience

• Teaching

• Program Management

• Caregiving (10+ years)

• Experience with children

• Communication skills

• English

• Developmental disabilities experience

• Data collection

• iOS (5 years)

• Mac OS (4 years)

Certifications and Licenses

CRC Certificate

2009 to Present

driver's license

November 2021 to November 2023

CPR Certification

Assessments

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Experience with Microsoft Word, Excel, PowerPoint, Outlook

• Typing skills

• Dependable

• Team Player

• Customer Service Oriented

• Trustworthy

Contact this candidate