Sonia Wright

Property Manager, Apartment Management Consultants

Hampton, VA 23664

ad4vf3@r.postjobfree.com

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Property Manager

Gene B. Glick Company - Virginia Beach, VA

September 2023 to Present

Responsible for the overall management of the site including planning, budgeting, marketing, fiscal management, maintenance supervision and administration. Supervises all personnel and is the senior management person on site.

Assist in managing the operating budget in order to control expenses and meet financial objectives. Supervise the collection of rents and all monies on site and ensure prompt deposit and accurate record keeping.

Assist in developing, implementing and monitoring the marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospective clients. Assist with regularly conducting marketing surveys to be aware of competitors’ activities. Develop and implement positive resident relations program for the community. Show and lease apartments.

Create and sustain a positive work environment at the community and accomplish the objectives of the Corporate Performance Management program.

Inspect the property regularly and schedule improvements and repairs. Complete and submit, timely and accurately, all records, reports and documents required by the Company and federal or state agencies.

Ensure compliance with all HUD and Fair Housing regulations. Process move in and move out documents.

Assistant Community Manager

Middleburg Properties - Louisville, KY

August 2020 to May 2022

Responsible for leasing vacant units, Conduct new move in lease signings, Contact residents about delinquent accounts, Head all collection efforts for the property, Prepare weekly Delinquency and A and R Reports, Follow up with applicable agencies regarding tenants past due balances, Prepare and distribute all late notices on a monthly basis, Handle all resident complaints according to company policy and procedures, Maintain client files, Prepare information for eviction filings, train and supervise leasing staff, Responsible for operation of the property and absence of the Community Manager. Property Manager

Apartment Management Consultants - Louisville, KY

January 2019 to August 2020

Manage property of 418 units

Lease up renovated units

Operate the property within financial guidelines

Perform daily physical inspections of the property and coordinate with the maintenance team Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution

Interview and hire all property employees

Ensure all AMC policies and procedures are upheld and infractions are properly reported Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing Exercise independent judgment and discretion to handle and resolve resident requests or concerns Take responsibility for administrative duties including required reporting Implement, design, and maintain a resident retention program, i.e., newsletter, resident referral program, and/or social activities

Design/maintain a marketing and advertising concept for property staff to implement Ensure property compliance with OSHA, Fair housing, and AMC safety guidelines Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property

Property Manager

Alltrade Property Management - Louisville, KY

January 2019 to March 2020

Managed 303 distressed tax credit units. Oversaw all daily operations, managed maintenance staff, responsible for leasing vacant units, conducting recertifications and move-ins. Addressed KHC violations and corrected with in a timely manner.

Rent Reform Housing Specialist, COS

Louisville Metro Housing Authority

December 2014 to May 2016

• Remain familiar with current HUD Federal Regulations as they relates to Section 8.

• Assist in implementing Rent Reform Program for MHA.

• Complete initial enrollment process of the Rent Reform Program.

• Facilitate and mediate communication with assigned clients and landlords as needed.

• Respond to inquiries, phone calls, correspondence, and emails in a timely responsive manner

• Perform program orientations to educate and inform applicants of program requirements and responsibilities.

• Maintain proper maintenance of client files and computer records to insure accuracy according to HUD regulations and MHA policies and procedures. This includes renewing of contracts form Section 8 housing participants, including interims and re-certification/review of income and household composition.

• Coordinate and collaborate with Accounting Department to insure accurate and timely Housing Assistance Payments to landlords.

Tax Credit Property Manager

Winterwood Property Management

July 2014 to December 2014

• Manage 66 unit tax credit property

• Supervise maintenance staff and vendors

• Collect rent payments

• Maintain resident ledgers via One Site Property Management Software

• Distribute late notices

• Conduct Move-ins and Move-outs

• Accept rental applications and perform verifications

• File evictions and perform set-outs

• Perform daily walkthrough of property

• Resolve resident complaints/disputes

• Daily bank deposits

• Maintain waiting list data base

• Maintain tenant files

• Prepare and distribute work orders to maintenance staff Certified Occupancy Specialist

Day Spring Inc

August 2013 to December 2014

• Conduct HUD Annual Recertification for all residents including obtaining and verifying all income, medical expenses, educational expenses and personal expenses.

• Maintain HUD Database via ICAM Housing Management Software

• Submit to HUD for voucher payments

• Maintain all resident's housing files

• Conduct compliance audits on resident files

• Implemented LEP and other mandatory HUD plans of action

• Conduct resident move ins and move outs

• Obtained NCHM Certified Occupancy Specialist Certification Substance Abuse Counselor

Volunteers of America

June 2011 to November 2011

• Provide assessment/evaluation, diagnosis and treatment (individual, group, family therapies, case management and referral services) of substance abuse disorders directly to clients

• Provide daily clinical services to clients on caseload

• Participate in weekly supervision

• Maintain billing requirements

• Develop and monitor treatment plans for clients

• Document all services by maintain current and complete records

• Monitor and enforce compliance of residents within program.

• Provide case management by maintaining professional relationships with various agencies such as Probation and Parole, Seven Counties Services, Jefferson County Drug Court and Clark County Drug Court.

• Provide referrals for housing, Vocational Rehabilitation, employment and funding resources to clients

• Complete discharge planning

Counselor Technician

Volunteers of America - Louisville, KY

October 2010 to June 2011

Chemical Dependency Technician

Seven Counties Services - Louisville, KY

May 2006 to June 2010

Data Outreach Coordinator

Volunteers of America

May 2007 to January 2010

• Maintain Kentucky Homeless Management Information System Database

• Prepared and submitted all Medicaid billing

• Provide administrative support and ensured timely payments to all vendors

• Facilitate nutrition classes, budgeting classes, life skills class, and parenting classes Complete client intake and exit forms

• Conduct follow up home visits with clients

• Maintain all program expense database and files and submit to billing for timely payment

• Perform client and personnel file audits to ensure accuracy Associate Counselor

Volunteers of America - Louisville, KY

December 2003 to May 2006

• Facilitated substance abuse treatment planning sessions and group therapy under the direction of the Program Manager.

• Performed case-management duties and provided referrals to outside agencies such as JADAC, COPES, Wings Clinic, and Jefferson County Corrections.

• Responsible for maintaining accurate client files to ensure compliance with all government standards. Perform random drug screens on clients.

Participate in weekly supervision.

Education

Associate

Spaulding University, University of Louisville Kent School of Social Work December 2010

Skills

• Accounts Payable

• Property Management

• LIHTC

• Section 8

• Individual / Group Counseling

• Addiction Counseling

• Social Work

• Group Therapy

• Behavioral Health

• Crisis Intervention

• Mental Health Counseling

• Time management

• Fair Housing regulations

• Management

• Property management

• Leadership

• Yardi

• Section 8

• LIHTC

• Fair Housing regulations

• Budgeting

• Supervising experience

• Marketing

• Accounts payable

• Customer service

• Conflict management

• Sales

• Interviewing

• Communication skills

• Organizational skills

• Microsoft Outlook

• Microsoft Office

Certifications and Licenses

Certified Occupancy Specialist

January 2011

Driver's License

Certified Apartment Manager

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