Customer Service Sales Representative

Fabiya Tabassum

Sales Representative

***** ***** *****,

Herndon,

VA, 20170, US

(571) 426- 7023

**************@*****.***

PROFESSIONAL SUMMARY

Oriented sales professional with a proven track record of exceeding customer demands and sales goals. Collaborative and supportive team player with excellent communication skills and a professional demeanor. EXPERIENCE

CLEAR, IAD- Ambassador

November 2023 to present

● Energetic and passionate Brand Ambassador who works to promote brand image with successful results in sales.

● social media presence, and digital communications.

● Ambassadors provide exceptional customer service while guiding members through the secure CLEAR biometrics verification process and enrolling new members in airports and stadiums.

Hudson News, Dulles, VA — Salesperson

July 2023 to October 2023

● Elicited information from customers by asking open-ended questions and assisting them in selecting appropriate merchandise.

● By informing customers of current promotions and store policies, I was able to answer questions and solve problems.

● Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.

Vera Bradley, Dulles, VA — Sales Associate

July 2023 to October 2023

● Used upselling techniques and offered product and service consultations.

● Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging or excellent communication and interpersonal strengths.

● Assisted customers in enrolling in loyalty programs and submitting paperwork.

● Exceeded daily sales goals by cross-selling and promoting additional products.

Crews LLC, VA — Sales Associate

July 2021 to January 2023

● Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.

● Customers received merchandise recommendations based on their needs and preferences.

● Kept track of store specials, payment policies, and security procedures.

● Used register system to ring up customer purchases, process payments, and issue receipts.

● Kept up with current promotions, exchange policies, payment policies, and security procedures.

EDUCATION

Mountain View High

School - Centreville, VA

High School - Graduated

SKILLS

Microsoft Word, Excel

Computer literate

Customer service

Customer direction

Sales

Quick adaptivity

Transaction reconciliations

Energetic Attitude

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