Paul Jennings

Dallas, TX

Energetic Customer Service Representative with 8 years of experience resolving complex customerinquiries.

Passionate about building strong customer

relationships, driving brand loyalty, and

increasing customer engagement.

Willing to relocate to: Dallas, TX - Irving, TX - Plano, TX Authorized to work in the US for any employer

Work Experience

Claims Insurance Administrator

Universal North America - Sarasota, FL

August 2022 to Present

• Utilizing payment coding software for Issuing employees paychecks/paystubs using I.O technology

• Sort and file invoiced emails, legal representation documents, and all email/fax ques digitally with correspondence

• Correlate and set availability schedules for Teams/Zoom Meetings

• Record confidential calls with clients for FNOL claim statements of facts and occurrences

• QA Outbond/Inbound Calls

• Entering data of known damage from clients, witnesses and adjustors, for claims on current policies

• Answer all incoming miscellaneous calls as secretary of company Executive Assistant

Contract 7-11LLC Corporate - Dallas, TX

November 2021 to July 2022

• Calendar and meeting management, handle sensitive and confidential information

• Identify audit issues and propose solutions and/or take steps to resolve.

• Set agendas, attend, capture meeting minutes, and follow through on action items.

• Maintain interactions with senior members of the organization and with external partners Admin Specialist

United States Mint - Dallas, TX

February 2018 to December 2020

• Worked jointly with the magnitude of higher personnel.

• Developed daily objectives for the team to achieve.

• Accurately follow up with responds to consumer emails/calls about different inquires.

• Advising organizations on contract modifications. Customer Service Advocate

Jail Birds Bails Bonds - Dallas, TX

June 2015 to January 2018

• Assisted with client escalations.

• handled 75 calls per - day, assisted with client escalations and resolving issues.

• Created excel spreadsheet for client's credit report, telephone records, and known locations.

• Assistant with defendant's qualifications for bond and making decisions on bail

• Skilled in underwriting and completing court formalities Education

High school diploma

Literacy North Allegheny Senior High School Wexford - Wexford, PA Skills

• SKILLS Account Development Communication

Billing Data Entry

Time Management Account Management

Problem Solving Administration

• LoadRunner, Dentrix, Analytics, Assistive Technologies, Microsoft Exel, Final Cut Pro, Spreadsheet

• Underwriting

• Microsoft SQL Server

• XML

• Scrum

• User Interface (UI)

• Web Services

• Test Cases

• Java

• Agile

• SQL

• User Acceptance Testing

• Office experience

• Computer skills

• Typing

• Microsoft Office

• Human resources

• Payroll

• Google Suite

• Microsoft Access

• Accounting

• Scrum

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