ESTER GOENAGA

DATA ENTRY/CUSTOMER SERVICE SPECIALIST

CONTACT

832-***-****

ad4ve2@r.postjobfree.com

Houston, Tx 77089

CAREER OBJECTIVE

Detail-oriented professional with proven knowledge of distribution processes, regulatory compliance, and outstanding customer Service. Aiming to leverage my bilingual and interpersonal skills to successfully fill the Customer Service Representative role on your team. Looking to supplement my income with evening/weekends shifts.

EXPERIENCE

October 2023 – Present

Virtual Science Teacher

Texas Virtual Academy

August 2018 – May 2023

Biology Teacher

Pasadena Independent School District, Pasadena, TX

• Develop and implement lesson plans that fulfill the requirements of the district's curriculum program and that reflect an understanding of the learning styles and needs of students assigned.

• Work cooperatively with special education teachers and other members of staff to modify curriculum as needed for special education students according to guidelines established in Individual Education Plans (IEP).

• Be a positive role model for students and support the mission of school district.

• Present subject matter according to guidelines established by The Texas Education Agency, board policies, and federal administrative regulations.

January 2009 - January 2012

Bond Service Technician

Implementrics Inc, US

Worked closely with NASA engineers to process requests for flight equipment in a timely and organized manner

Entered customer and account data by inputting text-based and numerical information into the company's database

Verified data accuracy (QA) with SAP by reviewing, correcting, deleting, or re-entering data

Updated existing data and identified and resolved data discrepancies

Assisted in answering customer questions and resolving customer complaints.

January 2008 - January 2009

NASA Space Center Houston, Implementrics Inc, US

Responsible for entering data into the company's database accurately and efficiently

Monitored data entry accuracy and ensured that all information is up-to-date

Assisted in resolving customer inquiries and complaints

Collaborated with other departments to ensure data accuracy

Logistics coordination for GSA sales: Delivery and Pickup

EDUCATION

May 2022

Associate Degree in General Studies (credit audit by San Jacinto)

May 2018

Bachelor Of Arts - Biology

University of Houston, Clear Lake

May 2014

Associates of Science in Life Sciences

May 2012

Certified in Clerical Professional with Clerical Arts of Houston school

SKILLS

Logical and pragmatic approach

Strong attention to detail and follow-through

Excellent communication skills in English and Spanish

Problem-solving skills

Enthusiasm and empathy for people

Collaborative and open-minded attitude

Self-motivated and proactive

Time Management

Word Office Suite

Data Entry

SAP

LANGUAGES

English / Native

Spanish / Native

REFERENCES

References available upon request

VOLUNTEER EXPERIENCE

August 2018 - Present

Educational Assistant

Anahuac National Reserve, Anahuac, Texas

Spanish Volunteer

Crisis Center Hotline

AWARDS

Omicron Delta Kappa National Honor Society Induction

Implementics Inc. Employee of the Month

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