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Customer Service Call Center

Location:
Houston, TX
Salary:
16
Posted:
April 08, 2024

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Resume:

Emeril Beal-Scott

*** ********** ** ******* ** **076

Cellular: 713-***-****

Email: ad4vdj@r.postjobfree.com

JOB SUMMARY

An experienced professional seeking a career opportunity with a company that can capitalize on my skills and that will demonstrate my ability to meet new challenges. I am seeking to leverage my knowledge and experience with a company with considerable advancement opportunities.

SUMMARY OF QUALIFICATIONS

Excellent verbal and written communication skills, Knowledge of EOBs, HCFAs, UB04s,

Good problem-solving skills, Ability to learn/stay abreast of relevant policies

Computer literate/able to use basic functions of a computer

Ability to type a minimum of 30+ wpm

Detail oriented and well organized

Outstanding listening skills, Ability to perform under pressure in a calm manner, Basic math skills

A high degree of accuracy, Positive attitude, Flexible Team player

Medical Billing

Customer Service

Call Center

PROFESSIONAL EXPERIENCE

PFS Group, Houston, TX 08/2022 – 12/2023

Patient Service Representative/Scheduling

Verify eligibility and benefits to ensure all notifications and authorizations are completed within the required time frame

Engaging in active listening with patients to help them with getting scheduled with an appropriate provider in an acceptable time frame

Communicates in an effective and professional manner with physicians. ancillary departments, nursing units, physician office staff, insurance companies, as well as patients and their families (all Patient Access customers)

Fiesta Mart, Houston, TX 01/2021 – 08/2022

Floor Lead

Performing inventory and product ordering as needed, placing all products within the correct packaging and with the correct labeling.

Maintaining a clean and safe work environment, operating the register and POS system.

Monitoring performance during each shift, taking action to ensure my team met all standards and protocols.

Maintaining the front of the store and stock the shelves keeping all sale tags up to date.

Assisting customers about new merchandise in stock.

ACADEMIC BACKGROUND

Diploma, Benjamin O. Davis High School, Houston, TX May 2019

REFERENCES

Available Upon Request



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