Customer Service Delivery Driver

Anakor Jeremiah Chigozie

*** *. ******** ****, **** Collins, Colorado, 80526 United States

Email: ********@*******.*** Mobile +1-970-***-****

Summary

Results-driven IT professional with over a decade of experience in entrepreneurship and information technology startup environments. Proficient in various soft skills, including problem-solving, critical thinking, active listening, and cross-cultural awareness. Skilled in customer service, sales consultation, and IT support, with a passion for delivering exceptional service and fostering client relationships. Additionally, I am adept in Microsoft Office packages, cloud computing, digital privacy, and data cleaning.

Experience

Resource Center Assistant

Serve6.8: September 2022 - Present (1 year eight months)

Managed sign-up and sign-in processes for guests using Sales Force software, ensuring accurate record-keeping.

Organized and inventoried essential resources, including food, clothing, and financial aid materials. Effectively communicated with Spanish-speaking guests through gestures and basic language skills. Collaborated with volunteers and staff to provide comprehensive support to underserved populations.

Participated in training sessions to enhance volunteer coordination, customer service, and cultural competency.

Achievements:

Optimized guest registration procedures through streamlined utilization of Sales Force software. Ensured seamless access to charity services for Spanish-speaking guests.

Recognized for dedication, adaptability, and professionalism by charity leadership.

(Volunteer) Research Assistant

Health, Emotion & Aging Research Lab, CSU School Behavioral Sciences, Fort Collins, CO October 2023 – March 2024)

Contributed as a Volunteer Research Assistant on a project studying seniors transitioning into care home facilities.

Dedicated 9 hours per week for two semesters starting Fall 2023.

Received training for both in-person and remote data collection protocols.

Designed questionnaires to assist in data collection.

Managed data from electronic surveys on cognitive health tests and physical activity trackers.

Achievements:

Collaborated with team members to address data collection challenges and streamline protocols, contributing to the overall success of the research project.

Data Management Intern

City of Fort Collins Boards and Commissions Fort Collins CO, November December 2023)

Achievements:

Successfully updated and maintained membership records using spreadsheets, ensuring accuracy and completeness.

Contributed 12 hours per week volunteering in this capacity.

(Entrepreneurial) Computer Supplier, Sales Consultant, and IT Specialist

IZYFIX IT Solutions Oct. 2008 - Jul 2022 (13 years ten months) Summary:

Versatile entrepreneur specializing in computer supply, sales consultation, and comprehensive IT services for small and medium-sized businesses. Adept at building strong client relationships and delivering tailored solutions. Skilled in computer hardware, software, networking, and proactive support.

Key Responsibilities:

Utilized consultative sales techniques to understand clients' computing needs, preferences, and budget constraints.

Provided computer supply and services, including hardware procurement, installation, maintenance, and repair.

Offered comprehensive IT services, including software installation, network setup, data migration, and security solutions.

Managed invoicing processes and maintained detailed records for efficient financial management.

Provided ongoing technical support and assistance to ensure client satisfaction and system functionality.

Key Achievements:

Consistently exceeded sales targets by delivering tailored solutions and fostering client trust

Streamlined invoicing processes, improving cash flow management and reducing outstanding balances.

Earned a reputation for exceptional customer service, resulting in high client satisfaction and referrals.

Skills and Qualifications:

Proven salesmanship and relationship-building skills.

Strong technical proficiency in computer hardware, software, networking, and IT support. Detail-oriented with excellent organizational and time management abilities.

Clear and effective communication skills, both verbal and written.

Results-driven mindset with a commitment to continuous learning and improvement.

Volunteer Bulletin Coordinator

Igbo Anglican Church, Chapel of Solution, Ikorodu Lagos

Feb 2021 - Aug 2022 (1 year seven months)

Redesigned the church bulletin to enhance visual appeal and readability.

Created a user-friendly template for the bulletin layout, ensuring consistency and ease of updating.

Responsible for weekly updates and content management to reflect current events, announcements, and schedules.

Collaborated with church staff and volunteers to gather relevant information and incorporate it into the bulletin.

Ensured timely reproduction of the bulletin, coordinating with printing services and distribution teams. Achievements:

Successfully modernized the bulletin design, increasing engagement and readability among church members.

Implemented efficient content management and reproduction processes, reducing turnaround time and minimizing errors.

Received positive feedback from church members and leadership for the improved quality and effectiveness of the bulletin.

Google Digital Skills for Africa Training Consultant

Sanstonz Consultancy (Nig) Ltd Aug 2019 - Feb 2022 (2 years seven months)

Conducted training sessions on digital skills as part of the Google Digital Skills for Africa program. Facilitated workshops and seminars to educate participants on various digital tools, platforms, and technologies.

Delivered engaging presentations and instructional materials tailored to diverse audiences. Provided one-on-one coaching and support to learners to enhance their understanding and application of digital concepts.

Collaborated with program coordinators to design and implement effective training strategies and curriculum updates.

Monitored participant progress and provided feedback to ensure successful learning outcomes. Stayed abreast of emerging trends and best practices in digital marketing, online business, and technology education.

Achievements:

Successfully trained 1670 individuals across Ogun and Lagos States, empowering them with valuable digital skills for personal and professional growth. My trainees included civil servants, military personnel, Undergraduate students, and a collection of participants from communities.

Received positive feedback from participants for engaging and effective training delivery. Contributed to the expansion and impact of the Google Digital Skills for Africa program in the community.

Manufacturing Production Line Worker

Nestle Nigeria Plc Jan 2015 - Jun 2017 (2 years six months)

Shadowed production shift operators in cereal and beverage plants to gain insight into production processes and procedures.

Executed various tasks on the production line, including packing, sorting, and recycling materials in accordance with production schedules and quality standards.

Identified defects in products and materials during the production process and promptly communicated issues to supervisors for resolution.

Assisted with reworks and corrective actions to ensure products met quality specifications before packaging and distribution.

Achievements:

Contributed an innovative idea to improve production efficiency, acknowledged and accepted by management.

Demonstrated adaptability and versatility by working across different production environments, including cereal and beverage plants.

We received positive feedback for our attention to detail and quick identification of defects, contributing to overall product quality and customer satisfaction.

Played a key role in maintaining efficiency and productivity on the production line through proactive problem-solving and teamwork.

University Education

2021-2011 University of Lagos: (Master of Arts) Institute of African and Diasporic Studies (Paused).

2008-2014 Lagos State University: (Bachelor of Arts) History and International Studies

Certificates and Continuing Education

2024 LinkedIn Learning

Exploring the Top Entry-Level Jobs in Healthcare

De-Escalating Conversations for Customer Service

Customer Service Mastery: Delight Every Customer Certification Testing

2023 City of Fort Collins sponsored training and workshops.

Knowb4 Kevin Mitnick Security Awareness Training

Leading by Listening: A Conflict Coaching Workshop

Volunteering Across Cultures

Inclusive Volunteering

First Aid CPR/AED Certification Testing (HIS/ASHN)

2023 Google Data Analytics Professional Certificate (Coursera)

Foundations: Data, Data, everywhere

Prepare Data for Exploration

Ask Questions to Make Data-Driven Decisions

2023 IBM Data Analytics with Excel and R (Coursera)

Introduction to Data Analytics

2023 Google Cybersecurity Professional Certificate (Coursera)

Foundations of Cybersecurity

Play It Safe; Manage Security Risks

Connect and Protect: Networks and Network Security

2023 Johns Hopkins University

Reducing Gun Violence in America: Evidence for Change

2023 Wesleyan University

Suicide Prevention

2022 Author Aid

Research Writing in the Social Sciences

2021 Author Aid

Research Writing in the Social Sciences

2021 Cisco Networking Academy Certificate in Entrepreneurship

Entrepreneurial Thinking, Business Development and Financial Management Skills

Introduction to Cybersecurity

Getting Started with Cisco Packet Tracer

2019 Google

Google Digital Skills for Africa

Google Advanced Learning Lab

2010 NIIT (Nigeria)

Certificate Course in Web Authoring

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