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Customer Service Accounting Manager

Location:
Nolensville, TN
Posted:
April 08, 2024

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Resume:

Objective

I am seeking a position with a company, where I can utilize my experience, education and high level of motivation to help make a difference. In today’s extremely competitive market, the word “can’t” is obsolete and replaced with “how” can the company’s needs be fulfilled. I am looking for a company that is future oriented, promotes a team environment for their employees and takes pride in addressing their customers wants and needs.

Experience

Barr Group August 2017-Current

Bridgestone Company Store Manager & Customer Service Manager: Part Time

Maintain customer service and store appearance.

Inventory Management.

Forecast and demand management.

Identify current and future customer needs by establishing a rapport with potential and current customers.

Manage advertising and marketing.

Maintain pricing and update pricing guide.

Quickbooks accounting management.

Encourage customer feedback and record purchasing trends/demands.

Purchasing responsibility for 5 company stores.

Managed store managers & outside sales.

Performance Food Group (PFG) August 2003-June 2014

Branch Accounting Manager/Project Manager/I.T. Liaison for Operations, Accounting, Purchasing and Transportation

Managed Inventory in 9 Distribution Centers for a total of $300 million, by working closely with General Managers, Customer Service and Inventory Control.

Reconciled and managed all income statement accounts affiliated with Inventory Control: cycle counts, transfers, damage/spoilage, out of date, standard weights, credits, cost of credits, vendor billings & vendor deductions, sample/returns, and salvage sales.

Involved with insurance claims caused by damaged equipment, wrecks, and natural disasters.

Managed and assisted with internal and external audits.

Managed both Inventory & Expense Payable. Reduced the staff from 20 to 8 due to system automation.

Involved with Deviated Billing, Buy-Ins and Vendor Rebates.

Assisted PFG Broadline (Sister Company) design and convert to SAP. PFG Customized avoided the conversion to SAP due to being unable to support our current processes.

Automated vendor payments for EDI vendors by automatic item level reconciliation.

Designed a paperless AP work flow via scanning and Kofax Software.

Established, managed and assisted with Sarbanes Oxley documentation, implementation and controls.

Monitored cost changes processed in the purchasing group to ensure correct customer billing.

Involved in month end activities, reconciliations, meetings & budget planning. Also my accounting functions had great influence on management bonuses.

Exceeded Management expectations on the electronic Proof of Delivery (Scanner) design, roll out and 25% reduction in cost of credits. Single handed rolled out the electronic PoD to all 9 Distribution Centers from beginning to end, including the design, procedures, training, and help desk.

Gathered, documented, assisted in design & testing system enhancements for various departments including procurement, sales, accounting, marketing, sister companies and both internal and external customers.

Documented and trained employees on system changes and enhancements.

Responsible for working with third party administrator (Itrade) for Purchase Order Transmissions, Purchase Order Confirmations and Vendor Invoicing.

Kroger RASC (Regional Accounting Service Center) July 2000-August 2003

Accounting Manager

Managed 16 accounting clerks for accounts payable and store inventory for all KMA’s (Kroger Marketing Areas)

Monitored inventory results for around 600 stores

Responsible for vendor payments for the Atlanta, Cincinnati, Columbus & Kingsoopers divisions

Handled payroll and wrote reviews for direct reports.

Managed around 200 balance sheet accounts, which directly affect the store operating statements.

Closed books for the entire Nashville division on a monthly basis as well as closing store charges on a weekly basis for Atlanta, Cincinnati and Columbus.

Allocated expenses during closing week

Involved in consolidations of other KMA’s

Worked with the technology group on converting to new programs and software

Involved in budget planning

Established and documented procedures

Developed employees into leaders and building a team environment through building exercises

CNA Life Division August 1996-July 2000

Accountant/Tax Coordinator/Canadian Expense Analyst/Business Analyst

Managed and balanced tax files for IRS feeds. Files included agent commissions, vendor/contractors and bonuses. Also created T4A file for Canadian tax reporting.

Monitored state and federal audits, as well as reported state and federal withholding.

Provided training and assistance to other employees on tax issues. Attended conferences to discuss tax regulation changes.

Worked with Programmer on extracting all taxable items from the operating system.

Filled the role of a Business Analyst for the Accounting department during off tax season.

Reconciled accounts for our Canadian investment product division. Monitored and paid Canadian Expenses.

Set up Chart of Accounts for our Canadian division and assisted in the budget process.

Jim Adams IGA Grocery Chain December 1988-May 1996

Customer Service/Front End Manager

Balanced daily sales and paid outside vendors

Performed various banking functions

Hired, trained and completed performance reviews for employees. Started work the day after my 16th birthday and transferred within the same company when I left for college.

Education

Murray State University August 1991-May 1996

B.A. Business Management

Skills/Qualities

Fast learner on new systems and working knowledge of Microsoft Office, 10 key, AS400, Kofax, WebQuery, OnDemand/Report Viewer, MC65 PoD scanner, MITS (rebate tracking), Peoplesoft, SAP, EDI Transaction Setup (856, 857, 850, 810 etc), and File Extracts.. I am a very self-motivated individual, who loves challenges on designing systems to improve efficiencies.



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