LUCIA S. CARTER

Indianapolis, IN ***** 317-***-**** ad4vbi@r.postjobfree.com

Professional Summary

PROJECT MANAGEMENT SERVICES, BUSINESS DEVELOPMENT - 20+ YEARS' EXPERIENCE Achievement-oriented professional with extensive experience in workplace strategy, project management, organizational transformation, change management, program management, strategic planning, and vendor management. Proven track record of managing complex projects with budgets of up to $5M while leading teams and supporting an organization's overall success. Strong organizational, process and protocol development skills. Provides strong skills in relationship management, stakeholder engagement, RFP development, and budget development. Identify opportunities for advancing business objectives while implementing practices for process improvement. Value-centric leader who thrives in fast-paced environments delivering forward-thinking and professionalism.

Skills / Software

SKILLS

• Project Management

• Program Management

• Strategic Planning

• Budget Development

• Change Management

• Vendor Management

• Workplace Strategy

• Relationship Management

• Stakeholder Management

• Organizational Transformation

• Contract Management

• Process Improvement

• Transaction Management

SOFTWARE

• Excel, Word, PPT, Outlook

• Smartsheet

• JIRA (in training)

Work History

CEO/Founder 01/2018 to 02/2024

360 RELOCATION SOLUTIONS, LLC – Indianapolis, IN

• Served as CEO/Founder responsible for working with clients on Organizational Change Management

(OCM), workplace strategies, documentation, tracking, protocol and process development, and refinement.

• Work directly with Stakeholders to establish project goals and objectives.

• Directed project meetings to complete construction and relocation assignments with clients and external team members.

• Managed all office administration activities to include general office activities, invoicing, HR and IT Furniture RFPs in conjunction with the design firm and reviews Furniture, Fixtures & Equipment (FF&E) inventory field verification Creates move databases and move schedules in conjunction with vendors to include IT, movers, facilities, and real estate.

• Coordinated with all associated vendors to ensure logistics, questions, concerns, and issues are addressed regarding each project.

• Created a positive work culture, resulting in increased employee satisfaction and retention rates.

• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

• Established foundational processes for business operations.

• Engaged positively with staff and leadership colleagues, soliciting, and encouraging feedback and collaborative spirit.

• Monitored key business risks and established risk management procedures.

• Implemented efficient operational processes to optimize productivity and resource allocation.

• Led the strategic planning process to define business goals and ensure alignment across all departments.

• Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.

• Oversaw business-wide changes to modernize procedures and organization.

• Achieved company growth by implementing strategic plans and streamlining operations. Director Client Services /Senior Project Manager 01/2001 to 01/2018 Resource Commercial Real Estate/ Global Workplace – Indianapolis, IN

• Management Services responsible for working with clients on execution of large project plans and occupancy strategies to include implementation of Change Management Processes.

• Works directly with clients to determine full project scope and identify critical issues to establish project objectives.

• Directs project meetings to complete construction and relocation assignments with clients and external team members.

• Develops Furniture RFPs in conjunction with the design firm and reviews Furniture, Fixtures & Equipment (FF&E) inventory field verification.

• Coordinates with all associated vendors to ensure logistics, questions, concerns, and issues are addressed regarding each project.

• Communicated with team members to review and implement Change Management protocols.

• Worked with team members to execute relocation of 600 employees in 3 months for Large Financial Services Firm Maintained move database while working with vendors (IT, Move, Facilities) to ensure 100% accuracy upon relocation.

• Collaborated with local team on transition plan and budget for relocation of 1.5K people for International CPA Firm.

• Developed Move RFP for procurement of move vendors to ensure competitive pricing and efficient move logistics.

• Directed 30 office start-ups for National Mortgage Firm, recognized for delivering projects on-time and within budget. Created space plan standards, finish selection options, and furniture programs tailored to client' needs for office starts.

• Provided leadership as Director of Project Management responsible for developing and directing strategic planning and logistics of multiple projects.

• Oversaw coordination and resources required to successfully complete projects on-time and budget.

• Coordinated with internal and external stakeholders to gather project requirements, develop budgets, establish schedules, procure vendors, and evaluate performance.

• Ensured risks were addressed and proactively managed to limit disruption to project delivery.

• Coordinated co-location of 3 Non-Profit Organizations and developed team of stakeholders from each organization.

• Developed communication plans and conducted ongoing project meetings to include select vendors for each project Conducted analysis of furniture requirements, audio visual needs, network provisions, and internet capabilities.

• Assisted local non-profit in achieving below market agreement for Class 'A' space located within premiere office building space.

• Worked closely with Law Firm project team to plan and relocate 150 people in Downtown Indianapolis.

• Planned and managed very detailed, phased move for 2,000 sf (2,100 LF) of Law Firm Law Library.

• Collaborated with IT Director to create and administer RFP for acquisition and installation of $100K+ in cabling.

• Worked with IT Director to administer RFP for acquisition and installation of audio video project valued at $250K+.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Facilities Planner 01/1998 to 01/2001

ELI LILLY & COMPANY Indianapolis, IN – Indianapolis, IN

• Served as Facilities Planner establishing construction standards for over 2,000+ internal customers for Eli Lilly's US Sales and Marketing Team.

• Focused on influencing, negotiating, and collaborating with diverse professional at all levels to develop appropriate solutions to meet business needs.

• Contributed as team member with two Facilities Planners to negotiate and influence decisions while representing respective customer needs.

• Identified any areas of opportunity and implemented best practices and strategies to drive process improvement.

• Optimized facility layouts through thorough analysis of operational requirements and space utilization.

• Collaborated with architects and contractors on facility design projects, ensuring alignment with organizational goals and needs.

• Developed cost-effective solutions for space allocation, maximizing the use of available resources. Facility Manager 01/1995 to 01/1998

THOMSON CONSUMER ELECTRONICS – Indianapolis

• Provided leadership as Facility Manager responsible for directing daily administration of company headquarters facilities of over 700K+ square feet

• Oversaw on-site property management company in goal setting, budget management, and evaluation of contractor services

• Maintained responsibility for organizing processes, data, and personnel to achieve goals and objectives

• Advised senior management on strategic solutions for facility needs and coordinated internally to drive process improvements.

• Supervised team of contractors while providing guidance in Thomson's culture, processes, and procedures.

• Directed various improvement efforts to streamline move processes and better manage warehouse inventory.

• Coordinated acquisition of used furniture and installation in Thomson's new Admin Building in Juarez, Mexico. Influenced implementation project team on design and planning for new US Sales 100K sf headquarters facilities.

• Enabled overall success for internal stakeholders by establishing clear project specifications and requirements.

• Identified conflicts and resolved issues based on pertinent facts and relevant details within relative time constraints.

Facilities Planner 01/1992 to 01/1995

ITT EDUCATIONAL SERVICES Indianapolis, IN – Indianapolis

• Served as Facilities Planner responsible for designing and overseeing construction of all ITT Technical Institute facilities nationwide, including renovations, expansions, and relocations encompassing 81 projects totaling over 1.8M square feet.

• Reviewed and approved construction drawings, construction costs, and change orders.

• Completed construction walk-throughs and ensured punch lists were done.

• Recognized for consistently delivering projects ahead of schedule and within budget.

• Established consistent working procedures regarding design standards and data collection for headcount growth.

• Interviewed all levels of management to develop appropriate space utilizing solutions to best meet business needs.

Education

Bachelor of Science: Interior Design 06/1982

Indiana University of Pennsylvania - Indiana, PA

Certifications / Licenses

• Lean Six Sigma Green Belt

• Rotary Leadership Institute Seminar Completion

• Indiana Real Estate Brokers License

• Rotary International Fundraising Co-Chair

• Indiana Real Estate Broker's License

Extracurricular activities

Gymnastics Team (College)

Volunteer; Wheeler Mission,Second Helpings, Carmel Rotary- Active in Volunteer Opportunities

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