Monet Johnson-Newsome

N Las Vegas, NV *****

ad4vaq@r.postjobfree.com

Cell: 661-***-****

Patient Administration Specialist

Patient Advocate Patient Administrator Patient Administration Specialist

Compassionate Patient Administrator accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation vitals monitoring and problem – solving abilities. Well – versed in managing emergent cases with grace and efficiency.

·Patient Care

·Problem solving

·Microsoft Office Suite

·Collaboration

·Management

·Communication

·Time Management

·Analysis

·Customer Service

·Detailed Oriented

·Quality Assurance

·Medical Records

Professional Experience

United States Air Force NV 12/2017-01/2024

Patient Administration Specialist

Key Achievements:

Supervised and performed administrative duties in the patient administration section.

Initiated correspondence pertaining to medical records, line of duty investigations, and other records and reports pertaining to patient administration.

Performed administrative duties and prepared appropriate forms to process and report on very seriously ill patients and issued notification of next of kin and progress reports as required.

Establishes close relationships with patients, building rapport and trust with patients in an empathetic manner.

Assist patients in referrals, scheduling, accessing, and utilizing services with their primary care provider (PCP). If the patient does not have a PCP, support establishing a PCP.

Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.

Track patient information, schedules, files, and forms in a confidential manner.

Communicate with the Care Team (Care Coordinators, providers and care center staff) to discuss patient care issues and needs and how best to facilitate care services.

Track patient attendance at medical appointments and initiate outreach on any missed appointments, providing education on the value of keeping appointments, as necessary.

Outreach to patients after primary care appointments to review and update care plan, schedule future appointments and referrals.

Screen patients for Social Determinant of Health (SDOH) and, as needed, connect patients with community resources such as transportation, housing, mental health, etc.

Able to identify symptoms of distress and act/intervene appropriately.

Maintain strict confidentiality in accordance with department and organizational policies.

Education and Credentials

USAF Patient Administration Vocational College

North Valley Occupational Center

Mission Hills, CA High School Diploma

Northwest Career College Las Vegas

Dental Assisting

Education and Credentials

High School Diploma

Certifications / Certificates of Professional Excellence

Professional Institute of Technology (2024)

Certified Accounting and Bookkeeping Specialist

References Upon Request

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