Front Desk Customer Service/office assistant

ADEYENI OLUWATOSIN OLAIDE

Ibadan, ****** OYO State, Nigeria +234********** ***********************@*****.*** Professional Summary

Experienced and highly organized Secretary with over 5 years supporting C-suite executives and managing all administrative duties. Adept at calendar management, travel coordination, database maintenance, and providing exceptional customer service. Skilled in Microsoft Office suite and various office equipment. Proactive problem-solver with exceptional multitasking abilities. Consistently praised for my attention to detail, strong communication skills, and ability to work independently. Committed to ensuring the smooth and efficient operation of the office to support the company's overall success.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing.

Skills

Conflict resolution techniques

Scheduling proficiency

Meeting Coordination

Research and analysis

Document Management

Decision Making Aptitude

Organizational expertise

Data analysis proficiency

Microsoft Office mastery

Incident Reporting

Risk Assessment

CCTV Monitoring

Work History

Office Secretary/Front Desk Officer 06/2014 to Current Ibadan Urban Flood Management Project – Ibadan, Oyo State, Nigeria Collaborate cross-functionally with engineers, contractors, and government agencies to ensure timely and successful project delivery

Conduct data analysis and generate reports to provide insights on project performance and recommend improvements

Manage all project documentation, including contracts, budgets, and progress reports Support the preparation and submission of project proposals and grant applications Maintain clear and effective communication with stakeholders, such as community members, government officials, and project partners Office Secretary/Front Desk Officer 06/2012 to 12/2013 Goubadia & Co Construction Company – Ibadan, Nigeria Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Secretary/Front Desk Officer 02/2011 to 04/2012

Olawale & Co Solicitor – Oyo State, Nigeria

Enhanced office efficiency by streamlining filing systems and organizing documents. Facilitated communication between departments for improved collaboration and project success.

Managed executive calendars, scheduling appointments and meetings to optimize time management.

Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.

Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Education

Higher National Diploma : Office Technology Management 11/2019 Ibadan Polytechnic - Ibadan, Oyo State, Nigeria

Ordinary National Diploma: Office Technology Management 11/2013 Higher National Diploma - Ibadan, Oyo State, Nigeria Hobbies

Travelling

Swimming

Reading

Teaching

Certifications

Certificate of Participation: Implementation of ESMP for 13 & 14 Priority Sites, Ibadan Metropolis (July 2018)

Certificate of Participation: Strategy, Team Bonding & Acculturization Retreat for Management, Ibadan Drainage Master Plan (August 2019) Certificate of Participation: Implementation of ESMP for Lots 1 & 2, Drainage Master Plan, Ibadan Metropolis (December 2020)

Certificate of Participation: Health, Safety & Environment, Onshore & Offshore Safety Institute of Nigeria (January 202)

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